• Chess.com

Chess.com

Overview

Chess.com has a rating of 1.5 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Chess.com most frequently mention customer service, fair play, and credit card problems. Chess.com ranks 812th among Games sites.

  • Service
    62
  • Value
    62
  • Shipping
    31
  • Returns
    38
  • Quality
    59

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
2
Negative
20
18
See all photos

What reviewers want you to know

Positive highlights

  • I play many many games on chess.com and have had an excellent user experience.

Critical highlights

  • They took my money for a one year premium membership and then closed my account after two months with no refund.
  • My account, which had a premium membership, was closed 3 months ago.
How would you rate Chess.com?
Top Positive Review

“Pretty dang good, like it.”

heyaa guy. h.
10/11/23

I absolutely love this site! I can see the problems with it but nothing bad like that has happened for me, in my personal experience everything went right. Don't buy the premium though its wasteful. Just buy an actual chess set or use the free one, the premium can have a lot of things go wrong with it.

Top Critical Review

“Scam site”

Timmy T.
1/26/24

I average 1800 to 2100 but on this scam site there are 1500 players/bots that play you all the time and have min ratings of 1900 but show low values to keep your score low when you lose to them. If you play on this crap site keep in mind they try to keep your score low until you register and pay for classes. Then all of a sudden you become a much better player not because you learned anything but because they block the bots and low rated scams.

Reviews (212)

Rating

Timeframe

Other

Reviews that mention popular keywords

account (20) premium membership (5) user experience (3) phone number (3) game (46)
Thumbnail of user heyaaguy.h
17 reviews
7 helpful votes
October 11th, 2023

I absolutely love this site! I can see the problems with it but nothing bad like that has happened for me, in my personal experience everything went right. Don't buy the premium though its wasteful. Just buy an actual chess set or use the free one, the premium can have a lot of things go wrong with it.

Thumbnail of user arvied2
2 reviews
2 helpful votes
May 19th, 2020

First of all, it is a great app for different kinds of players from beginners to the pro ones.

I've downloaded their app a few weeks ago.

Points:
*Lag- it is minimal throughout the app but this obvious to the lessons part
*Limit to free users- it could have been increased to at least 2 lessons per day or 3 lessons. I find the one lesson per day kinda unnecessary.
* There is a variety of options to do in the app from lessons to types of game you want to play.

Thumbnail of user davidk345
Nich B. – Chess.com Rep

Hi Arvie,
Thank you for your detailed review and the critical feedback. We will take these points into careful consideration as we work on improvements in the app.
Thanks!

Thumbnail of user anthonyd273
1 review
2 helpful votes
July 3rd, 2019
• Updated review

The problem of consistently inappropriate advertising for children appears to have been fixed. Thank you.

Thumbnail of user davidk345
Nich B. – Chess.com Rep

Hi!

I am happy to hear that the issue with inappropriate advertisements for children has been fixed. Chess.com makes sure to respond to all reports of inappropriate advertising as quickly as possible and definitely does NOT wand children exposed to mature content.

Advertisements that are inappropriate can be reported here so that they can be removed: http://goo.gl/forms/VSaMa0UkSS. Information about these advertisements can also be provided to support@chess.com where one of the support team members can submit the report.

Thank you for letting us know that we have resolved this issue, and if you have any other questions or concerns, please let us know here or at support@chess.com.

Thank you!

-The Chess.com Team

Consistently inappropriate advertising for children
March 29th, 2019
• Previous review

Good chess program, but be aware that you are constantly exposed to penis enlargment advertising and Japanese soft porn cartoons.

Thumbnail of user dariusf5
1 review
0 helpful votes
April 14th, 2016

Some of the players It makes me dule are pretty hard for my level

Thumbnail of user bruceg14
9 reviews
11 helpful votes
March 12th, 2014

A good website it is! Here you can play online.
You can have opponent or playmate outside/other countries.
You can also invite your friends.

If you are a chess player who loves to play online. Just log on here. Have fun!

Thumbnail of user arthurv10
10 reviews
14 helpful votes
August 31st, 2014

Chess.com is provide the Game for all the person for making their thinking ability. The chess in one of the game for creating the thinking capacity. It is one of the beautiful game. The game should be possible in the chess.com. I have more time to playing that game with my sister. I have so happy to share my experiance to you

Thumbnail of user sarahm58
8 reviews
19 helpful votes
October 8th, 2013

It's an alright site. I don't recommend upgrading to anything that costs money. It isn't that it is a scam, but it just isn't worth it in my mind. The website offers enough tips, tricks, and hints to win a game without having to spend money.

Thumbnail of user bassiet
1 review
2 helpful votes
October 14th, 2013

Look this is the best online site but sometimes the administrators score against you to support paying customers. How? Well they freeze the clock and you can only get out of screen by forfeitiing the game and starting a newe game with a loss of points. On other occasions when you have clearly defeated your opponent they give the warning sound for you to move then you do so BUT they declare the opponent the winner... more points loss. Then they will give you low ranking opponents so you score only few points. Other times they constantly interrupt play and time ticks away... by time screen reappaers they declare you have LOST the game. When they behave fairly with the game PLAYERS experience the best and fairest play ever. A GREAT site generally.

7 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Play chess on Chess.com - the #1 chess community with +20 million members around the world. Play online with friends, challenge the computer, join a club, solve puzzles, analyze your games, and learn from hundreds of video lessons. You can also watch t...

Company Representative

Thumbnail of user davidk345
Nich B.
Typically responds within 4 days

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