Charles P. Rogers® Beds Direct

This has been a miserable experience and they lack any desire to do the honest and fair thing or even satisfy the commitments they make. We purchased the Charles P. Rogers King size Powercore Estate 9000, one of their top of the line products. CPR profess in their creative marketing that it is a very high quality Pure Talalay Latex mattress with all the wonderful benefits to justify the high cost.

The mattress is has only an internal small Latex Topper. It does not bounce back as the Talalay Latex Pillows we have and has distinctive cheap memory foam like residual sag. The cover also has cheap foam sewn in. They are refusing to honor their written, oral, and advertised Return and/or Exchange even though the request was made within the allotted time period (few days). They are also refusing to respond to calls for a fulfillment of my Warranty request accepted by the owner even though the mattress is just a few weeks old.

The factory direct delivery men said they could not get King Powercore Estate 9000 up my stairs and refused to complete the initial delivery. They said it was too heavy and do to a poor design, which was not previously disclosed; they said prevents them from flexing the mattress or it would break. All other manufactures can do this as it is not a ridged box spring or base which in a king does come as two pieces. They tried to blame me for the delivery and charges if I canceled.

They offered two Twin XL mattresses which I refused. They offered to build-in-home the King Powercore Estate 9000 which they stated would be exactly as if factory built except zipped closed and not sewn. I accepted and agreed under duress to pay the $195.00 adder for the zipper to the outer cover. I asked & they described in detail how the assembly would occur in the home. They would bring in the two spring bases which were built as one and cut in half to the size of a Twin XL. They would connect the two bases to be one structure and put on each of the Talalay Latex cut to the King size. This would all be put into the outer cover and zippered shut. Salesman said it would take approx. 1 hour. No location on their website or showroom do they offer an in-home-build or do they caution about their inability to deliver their King mattress to normal homes.

They delivered Two in stock Twin XL Mattresses without a cover sat them next to each and zippered on one cover over both just as they would have done if we ordered the mattress protector from them. Delivery men said it was built as a King in the factory & cut in half and had cheap foam on the sides for protection to expedite the delivery & that is how they always did it. They said the salesman was wrong. This was not built in home, one of the two delivery guys was here in the first delivery and they were in & out quickly.

The mattress is not performing as advertised or as the showroom model. The mattress is considerably softer and less resilient than in the showroom & if it is Talalay Latex, and not cheaper material, it should be firmer and bounce back. Website saysInstant comfort response. The cover is loose and the mattress sags considerably like an old mattress. Edges have no support which is dangerous. Salesman in the showroom said they should not have sold me the 9000 series as a back sleeper and the cover is much looser with the zipper than the sewn on version.

Their claims are not true: Pure Latex Comfort Pure Latex Padding Firm to Medium Support

This mattress is not Pure Talalay Latex as they promote and advertise.
It only has the Pure Latex Internal Topper.
The other layers shown in the showroom cutaway that the salesman wrongly claimed was Talalay Latex appear to be Polyurethane.
Salesman had also said that the fabric cover was cotton and it is not.

Actual Mattress Content Labeling:
Latex: 70%
Polyurethane: 26%
Rayon: 4%

Polyurethane is low density, lower life, and the least expensive and lowest quality foam used in a mattress and made up primarily of compounds derived from Petrochemicals.

Refusing to honor the advertised Return, Exchange, & Warranty: The owner is refusing to do a return or exchange in violation of their stated policy. They have admitted that they gave me two Twin XL mattresses and not a King as ordered. They offered to handle as a warranty claim and have their production manager visit my home since she agreed it should not sag, but have not called with a date/time and are not returning my calls. The owner said to rotate the mattress would require four people with this zip-together flimsy design.

The owner has no interest in satisfying a customer or doing the right thing. Stay away from these people!