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Charity Advantage has a rating of 3.5 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Charity Advantage ranks 100th among Website Design sites.
We had a Paypal button and never got donations. We moved to Charity Advantage and now we are in the fundraising business. It handles the custom form, notifications, receipts, donor acknowledgements, donor database management, efundraising campaigns, and a complete mobile app. They rebuilt our site and made it look modern and sharp and it was completely free. I don't know how they do all of this for barely any cost but I have referred several colleagues and they are all happy too. The support seems very fast and they really help you which is hard to find these days. Overall, we are extremely happy and their knowledge of fundraising with their platform has really transformed our organization!
We use Charity Advantage because of the price and when it is working without problems things are OK. Not as flexible a website as I would like but the price is good. Problem is support is only Monday-Friday 9-5 EST. Our site went down today shortly after 10AM (Friday) as a result of Charity Advantage tech support and now more than 12 hours later is still down. There is no way to contact then real time or over the weekend. This is not acceptable.
We had a Paypal button and never got donations. We moved to Charity Advantage and now we are in the fundraising business. It handles the custom form, notifications, receipts, donor acknowledgements, donor database management, efundraising campaigns, and a complete mobile app. They rebuilt our site and made it look modern and sharp and it was completely free. I don't know how they do all of this for barely any cost but I have referred several colleagues and they are all happy too. The support seems very fast and they really help you which is hard to find these days. Overall, we are extremely happy and their knowledge of fundraising with their platform has really transformed our organization!
This is a 5 star company with great reviews everywhere. We have had no issues with any part of the service for at least 8 years. They have very helpful support. You can tell when they really care about your questions and making sure you understand how to use the system since there are so many things you can do with it.
You are correct that our reviews on other sites are so positive. When we survey our own users, our satisfaction rate beats industry standards every time. This website (Site Jabber) is a “complaint” site so you are more likely to see some negative reviews written by users that may be either incorrect, frustrated with technology, or other issues not actually related to our services. While we always appreciate feedback, any business that serves thousands of users is going to see this.
Price is super low. Quality is very high. Support is very fast and thorough. I find them friendly and easy to do business with. Their online donations system does everything and they don't charge anything extra for it! My friend works at Habitat for Humanity and they use CharityAdvantage. She referred it to me and I am glad I found them!
We are glad to hear that you are so satisfied with the support and prices. We work very hard to keep the prices low to meet the needs of tight budgets. We do work with many Habitat For Humanities. Affiliates of most national organizations use CharityAdvantage since their headquarters often refer them.
Four year customer... We use most of their features. I would say that the database system and mass emailer are the ones we use the most because we blast our email lists often. When we started we had a list of about 50 emails. Now we have over 3,400 so that has been a real benefit. Our donations have shifted from mail to web and the increased list size has had a large impact on our growth, We had 4-5 websites since we started online and this is by far the best looking and most professional. Support is excellent and they don't charge a support fee for the data management and other features... It is all included.
Thank you for your review. We’re happy to hear that the website has been instrumental in growing your contact list, which should lead to more supporters donating through your website since CharityAdvantage includes an entire fundraising system at no extra cost.
I am a long time user. The back office interface is simple to use but seems very powerful. I usually read all the nonprofit tech forums online and CharityAdvantage has a great reputation and very high ratings. Donations system works great. Support is excellent. I always recommend them.
We appreciate the referrals. 82% of all our new users are referred by other users without compensation for doing so. The nonprofit forums all speak very highly of us.
I have used Charity Advantage for 3 years. It was been a wonderful experience. They are helpful and reasonably priced. I can make most changes to the website myself, but if I need help they get to it within 24 hours. I've never had a bad experience with them.
Thank you. Most users have a very positive experience and we appreciated your taking the time to comment. As of 2018, we are in our 18th year online and have served thousands of nonprofits.
I love CharityAdvantage! Support is very fast and the system is easy to use. Our first admin in the office had very low tech skills and managed the entire site! I go to a lot of nonprofit conferences and it seems that CharityAdvantage is highly respected.
Yes, we are mentioned at so many nonprofit meetings, seminars, and conferences. We have been online for 18 years and have so many satisfied users. Thank you.
Always wonder why people base the reputation of a business off of a handful of reviews. Unless the business has over a hundred reviews, it's best to just go to the Better Business Bureau website. I did and charityadvantage has an A+ rating. The irony here is that it has a better rating than sitejabber, which is dedicated to the critique of other businesses!
We have always had a stellar reputation in the nonprofit community. We understand that an organization of our size will obtain some negative reviews on a site like this. That is just the nature of the Internet and review sites. Even the best hotels and restaurants in the world have negative reviews. Best to just have your own experience with a business.
I have been using CharityAdvantage for about five years. I never had an issue with the donations system and it connects to PayPal which is rock solid. I couldn't see how there would be any issues with that unless one didn't follow the simple instructions. CharityAdvantage support is fast and thorough but I don't use it much - it is a pretty simple system to use. My site has never been down. People just exaggerate. A website would never be online 80% of the time. How could a website be down that much? I have referred many customers to CharityAdvantage and don't know of any complaints about down time. I was referring someone recently and they asked me to check about up time and the answer was the same as I got five years ago: 99.99% up time. Any major host will have that.
Thank you for the positive review. Our donation system always works and you are correct that we maintain an industry standard 99.9% up time rate. The user that stated otherwise was either incorrect or perhaps had an issue with their domain name which is outside of our control and support.
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We’re so happy to hear that you like your new site. Most users that signup have an existing site, and they are so impressed when we build an entirely new site in just a few days and at no extra costs.