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We've used them several years. The integration with PayPal failed far more often than it worked... PayPal works fine for us on all other types of sites we find it. Agree about the no phone calls and you have to go online to check to see when and if they have answered your problem. We've had better uptime than Melanie... about 80% but the functionality has been awful at times and we've lost registrants for events because of it. They also charged us $49.95 for years when they were offering less expensive options to others.
Events I.'s review of Charity Advantage earned 4 Very Helpful votes
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We use Charity Advantage because of the price and when it is working without problems things are...
We have been with Charity Advantage for several years and it is a low cost site that we have...
The online donations system you were using is the same technology that powers every user. It always works unless you are having an issue with your PayPal account which can happen. We have live support Monday through Friday and if you prefer support tickets, we answer every ticket very quickly. In addition, our ticket system has always sent an automated notice when you place a ticket and also when it is answered. While we do appreciate your writing, it is impossible that your site would be online 80% of the time. We have always maintained a state of the art web server infrastructure with a 99.9% uptime rate. If your site wasn’t online, it would be due a problem with your domain name or issue outside of our control. While we appreciate feedback, we don’t agree with your statements.