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Charity Advantage has a rating of 3.5 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Charity Advantage ranks 100th among Website Design sites.
We had a Paypal button and never got donations. We moved to Charity Advantage and now we are in the fundraising business. It handles the custom form, notifications, receipts, donor acknowledgements, donor database management, efundraising campaigns, and a complete mobile app. They rebuilt our site and made it look modern and sharp and it was completely free. I don't know how they do all of this for barely any cost but I have referred several colleagues and they are all happy too. The support seems very fast and they really help you which is hard to find these days. Overall, we are extremely happy and their knowledge of fundraising with their platform has really transformed our organization!
We use Charity Advantage because of the price and when it is working without problems things are OK. Not as flexible a website as I would like but the price is good. Problem is support is only Monday-Friday 9-5 EST. Our site went down today shortly after 10AM (Friday) as a result of Charity Advantage tech support and now more than 12 hours later is still down. There is no way to contact then real time or over the weekend. This is not acceptable.
We use Charity Advantage because of the price and when it is working without problems things are OK. Not as flexible a website as I would like but the price is good. Problem is support is only Monday-Friday 9-5 EST. Our site went down today shortly after 10AM (Friday) as a result of Charity Advantage tech support and now more than 12 hours later is still down. There is no way to contact then real time or over the weekend. This is not acceptable.
Tip for consumers:
Price is good for non-profits. They have a lot of options for the site but there are certain items they can not do even if you are willing to pay extra for their staff to do programing..
Products used:
Charity Advantage website
We've used them several years. The integration with PayPal failed far more often than it worked... PayPal works fine for us on all other types of sites we find it. Agree about the no phone calls and you have to go online to check to see when and if they have answered your problem. We've had better uptime than Melanie... about 80% but the functionality has been awful at times and we've lost registrants for events because of it. They also charged us $49.95 for years when they were offering less expensive options to others.
Not as simple to use as they present in the beginning - some days I cannot get it to work at all and many many times I will work for several minutes making changes to the pages and when I click "save" it tells me my time has expired and I have to start over. More times than not I am very frustrated with it
While we understand this review is from 2012 and our system has been upgraded many times since, in using any system at that time it was a best practice to save your work often if you were going to be taking a lot of time to make changes. The save button was available right on the editor. In terms of “getting it to work”, this seems like a little user frustration which all back office systems have. While we apologize that you were frustrated, saving your work more often and perhaps using our Knowledge Base or requesting our support more often could have solved any issues for you.
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The online donations system you were using is the same technology that powers every user. It always works unless you are having an issue with your PayPal account which can happen. We have live support Monday through Friday and if you prefer support tickets, we answer every ticket very quickly. In addition, our ticket system has always sent an automated notice when you place a ticket and also when it is answered. While we do appreciate your writing, it is impossible that your site would be online 80% of the time. We have always maintained a state of the art web server infrastructure with a 99.9% uptime rate. If your site wasn’t online, it would be due a problem with your domain name or issue outside of our control. While we appreciate feedback, we don’t agree with your statements.