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CEX.IO has a rating of 3.57 stars from 15 reviews, indicating that most customers are generally satisfied with their purchases. CEX.IO ranks 250th among Cryptocurrency Other sites.
This company responds to reviews on average within 4 days
I've been using this platform since 2020 and it was only good experience so far. I have an Address verification which is more than enough as I'm not making any large transactions. Registration and Verification process took me couple of minutes, thus no problems with that. I'm mostly using an app, sometimes web version becomes handy as well. I really like new Exchange Plus feature that gives more possibilities for the experienced traders. Besides, you can always find something new on their University page. Security is on a high level, never faced anything strange with that, but it requires extra caution from their side, thus from time to time I can receive some additional verifications check like selfie with a card. In a nutshell, good and reliable platform to use.
Complete scammers. They just steal money from their custommers! Avoid at all cost, if you don't want to lose all your nerves!
I've been using this platform since 2020 and it was only good experience so far. I have an Address verification which is more than enough as I'm not making any large transactions. Registration and Verification process took me couple of minutes, thus no problems with that. I'm mostly using an app, sometimes web version becomes handy as well. I really like new Exchange Plus feature that gives more possibilities for the experienced traders. Besides, you can always find something new on their University page.
Security is on a high level, never faced anything strange with that, but it requires extra caution from their side, thus from time to time I can receive some additional verifications check like selfie with a card.
In a nutshell, good and reliable platform to use.
I like their staking program. I bought some crypto when it had a very high price and now, while the market is bearish, I am holding the coins and getting rewards, and I can sell them anytime as Cex.io don`t have lock-up period for staking. Also, I had some problems during the verification, but the support team helped me. So thank you, guys.
Complete scammers. They just steal money from their custommers! Avoid at all cost, if you don't want to lose all your nerves!
Tip for consumers:
Never use this site ! Never !
Dear STEFAN P.,
We respect your decision to share your experience, and are very sorry this situation caused you inconvenience.
Our mission at CEX.IO is to safely connect people to opportunities in cryptocurrencies and decentralized finance, serving as a guide alongside their personal journey. We take this responsibility seriously. We value the trust placed in us. There are no shortcuts in our operations or ethics.
Throughout our companyβs history, effective and trusted collaboration with global regulators has always been a top priority. Our teams are constantly working to maintain our compliance with evolving regulatory requirements and financial industry standards. You may learn more here: cex.io/legal-security
If you have provided the requested information, due diligence can indeed take time. But our team will contact you as soon as the details are thoroughly vetted.
We thank you for understanding, and welcome you to contact us with any additional questions or comments.
So I put 100 dolalrs thinking I was putting plenty to pay for 70 to sign up for oceansea.co By the time I put money in, bought ether and sent like. 04 ether, these cork soakers charged me so much in fees I only had like 65 or so to the destination. Absolutely zero contact ability, absolute filth. I was about 10 to upload and purchase the ether, then. 01 freaking ether to send. 04, which is 25 PERCENT of what I tried to send. Absolutely criminal.
Love the exchange and the experience it offers. Verification was quick for me variety of payment options (especially card support) is really practical). Trading and buying crypto is easy. Missing more orders types, but for simple buy and sell is more than enough. Love staking service (practial in bear maker), and mobile app are topping my list!
I made 3 purchased on cex.io and i verified all the 3 credit cards pictures as requested taking a selfie with the cards and me visible, 2 of the pictures were accepted and third rejected and after that my account "has been flagged for suspicious activity. They let you put the money and then suspended the account after good verification and without reason? Now im here waiting after almoust 1 week and my funds frozen, please solve the issue fast.
Unlock my account so i can withdrawal my money Cex.io service is crap, poor support, that is stealing peoples money for no reason, i will never use it again.
My user id is: up*******
Hi there. We understand your frustration, and we apologize for any inconvenience you've experienced. At CEX.IO, ensuring the security of our users and compliance with regulatory requirements is of utmost importance. The suspension of your withdrawal option may be a standard procedure triggered by the use of temporary credit cards or other factors that require additional verification.
We appreciate your cooperation in providing the necessary documentation. Our support team has recently sent you a new request, so please check your mailbox and follow the instructions provided. This will help expedite the resolution of the issue and unlock your account for withdrawals.
People, I really recommend this exchange. As it's really easy to use, especially if you are on the start on your crypto journey. They have low fees and a variety of payments methods. Also, I really like that they have only trusted coins.
Thank you for recommending CEX.IO.
We are glad to hear that our platform is easy to use for you and the fees are reasonable. We also appreciate your pointing out that we have only trusted coins.
Looking forward to further fruitful cooperation with you!
My account was blocked due to "international sanctions imposed on Russian residents." Despite my current residence and employment in a different country, my account remained subject to this block.
Throughout the past 10 months of communication with CEX.io, I endeavored to prove that I am not a resident of Russia. Their initial request for an apartment lease agreement expanded to include additional documents like an internet payment invoice, a driving license, exhaustive proofs of my current source of income (including bank statements and payslips), and even detailed explanations of the source of funds for the past three years.
Despite adhering to all their requirements, I am left in a deeply distressing situation where my funds remain blocked. For the past two months, I have received no response from CEX.IO except for the repeated assertion that their compliance department needs more time.
It's noteworthy that even according to the EU Commission's consolidated FAQ, "assets on the accounts and/or in the services should be returned to the customer, or be converted into fiat currency or another asset category that is not subject to sanctions". However, CEX.io has chosen to unlawfully withhold my funds.
Given these circumstances, I am compelled to escalate this matter further. My forthcoming actions involve lodging complaints with both the Gibraltar Financial Services Commission (GFSC) and the United States Financial Crimes Enforcement Network (FinCEN).
In summary, my experience with CEX.IO has been characterized by frustration, disappointment, and a sense of injustice. Their treatment of my case and their use of discriminatory practices have undermined my confidence in the platform. I hope that this review serves as a cautionary tale for others who may encounter similar challenges.
Hi George,
We greatly appreciate you taking the time to share your experience and express your concerns. We want to extend our sincerest apologies for any inconvenience and frustration you've encountered during this journey.
Please rest assured that your case holds significant importance for us, and we fully understand the gravity of the situation. Our compliance team is meticulously examining the matter to ensure a fair and suitable resolution is achieved.
We recognize that the timeline for resolution has been longer than expected, and we deeply regret any lapses in communication. Please know that your concerns have been conveyed to the appropriate team, and they are working diligently to address your case comprehensively.
Your patience and collaboration throughout this process are highly appreciated. We acknowledge that your current experience falls short of our service standards, and we are committed to rectifying the situation with the utmost urgency. We understand your intentions to escalate this matter and are fully prepared to cooperate transparently with any relevant regulatory bodies.
Thank you for your understanding and patience.
My user experience was mainly based on their new exchange product. It appears as a more all-round trading terminal with all options I need in my trading strategy. Plus it has great design!
Thank you for sharing your positive experience with Exchange Plus and highlighting its trading terminal capabilities. It's great to hear that it offers all the options you need to execute your trading strategy.
Furthermore, we're glad to hear that you are impressed with the design of the exchange, as aesthetics and user experience are crucial for an effective trading platform.
We hope you continue to enjoy using the exchange product and that it continues to meet your needs as a trader. Happy trading!
The exchange blocked my money on the basis of my nationality. I am a citizen of Belarus, although I have not been there for more than a year due to the political situation. I spent 67 days in prisons for protesting against the authoritarian regime of Belarus. Everyone of my family, except for a 10-years-old brother, was at least once arrested and tortured in Belarus.
"We will follow the sanctions that are being implemented. As soon as they are lifted from your country" β this is what they wrote.
But there is no sanctions imposed on me. Sanctions are imposed on Mr. Putin, Mr. Lukashenka and their friends, not freedom fighters who suffered the most from the post-soviet authoritarian system.
The company illegally holds my money. Since my funds were frozen, their price dropped at least 200%, plus, of course, they don't pay me any interest for holding my savings.
Such behavior is absolutely unacceptable. Harassing the weak, people like me, who first had to flee from the regime to Ukraine, then had to flee from the regime for the second time, people who have little rights abroad, is immoral.
I am open to communication in relation to this matter with media. This company shouldn't get away with it.
P.S. The list of documents I attached (I might forgot to include some here):
- Rental agreement in Prague, Czech Republic
- Resident permit in Prague, Czech Republic
- Vodafone bill in Prague, Czech Republic,
- Parking permit in Prague, Czech Republic
- Laboratory report in Prague, Czech Republic
- A letter from the Ministry of Interior in Prague, Czech Republic
- Bank statement
- List of bank transactions
π‘ Secure your crypto journey with CEX.IO!
Compliant with regulations and boasting top-tier security measures, it's the platform you can trust.
Plus, it's user-friendly! Don't wait, join the secure side now! π
Thank you for your trust in CEX.IO! We're committed to maintaining compliance with regulations and implementing top-tier security measures to ensure a safe and user-friendly crypto journey for our users.
I have been a registered cex.io user since 2016. Used it to mostly buy cryptocurrency.
Last year I initiated an upgrade to cex.io's highest level of verification. Provided them with a comprehensive set of documents, including IRS Forms 1040A, invoices to my clients, bank statements, passport scan, etc.
When they asked for screenshots of destination wallets for withdrawal transactions from 2016-2017 I decided to cancel the verification upgrade and withdraw my bitcoins. Made three attempts to withdraw coins, but they blocked all of them. Shortly after that I received an email from cex.io informing that my account transactions are suspended.
And now I have a volatile cryptocurrency on a CEX with blocked transactions and no replies to numerous emails.
I am a U.S. citizen from Massachusetts who pays taxes and obeys laws. It is quite unexpected to witness this kind of attitude from a CEX who positions itself as a reputable company. I've started consulting with experts in the crypto community, lawyers and law enforcement agencies, but I still hope for a peaceful resolution of the issue.
Here is my last email message to cex.io, which is still unanswered:
I believe my funds are locked illegally, without a reason and a proper notice.
Hence, I have questions addressed mostly to the legal department:
1. Transactions I have been questioned about took place in 2016-2017. I upgraded to Address verification level after those transactions took place. I made a handful of transactions afterwards. So why cex.io is looking at the old transactions? What is so special about those transactions anyway? Can you provide any details?
2. I have no access to destination wallets, since they were not mine. Even if they were mine, why am I required to take their screenshots and share with someone? That is an unsafe practice.
3. Who authorized cex.io to request wallet screenshots from the customers? Is there a specific document or a legal entity you can refer to?
4. You mentioned regulators and rules you must follow. Would you please name any of them? For example, FTC, FDIC, FinCEN, FRB, SEC, CFTC, IRS, FINRA, State Bank Divisions who issued licenses to cex.io, etc?
5. It looks like The Terms of Use referred by one of your customer support representatives, https://cex.io/terms have changed significantly since my registration with cex.io back in 2016. I don't remember seeing any update notifications. How does cex.io make sure their customers review and accept new editions of ToS?
6. Is this the correct legal address of your organization?:
CEX.IO Corp.
900 E. Diehl Road, Suite 110
Naperville, IL *******
Hi Vlad,
Thank you for sharing your valuable experience with us.
CEX.IO has consistently upheld a strong commitment to effective collaboration with global regulators. Our dedicated teams work diligently to ensure that our company adheres to evolving regulatory requirements and industry standards. To delve deeper into our compliance commitment, please refer to https://cex.io/legal-security.
As for updates to our Terms of Use, we promptly notify users of any changes through email communications.
For our contact details, kindly refer to https://cex.io/contact.
We apologize for any inconvenience you've faced regarding your account. We understand the distress you may be experiencing, and we want to assure you that your case is currently under thorough review by our specialized team. Your patience is greatly appreciated, and our support team will keep you informed with updates as they become available.
Please be assured that we are taking your concerns seriously and are dedicated to achieving a positive resolution that addresses your issue equitably.
Thank you for your understanding, and we are committed to achieving a satisfactory outcome.
Meet the ease of cexio. I have been using it for 3 years. It is one of the best crypto exchanges.
π₯π₯π₯π₯
Hi there. We're thrilled to hear that you've been enjoying your experience with us for three years! Thank you for your support and trust in CEX.IO. We're committed to providing you with the best crypto exchange experience possible.
Do you know many countries use cexio? So why don't you use it? Start trading with 0 fee and be the winner in the crypto world.
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Actually a reasonable exchange, but gross incompetence, e.g. improper mixing of ERC20 / BRC20 tokens
This exchange is technically well build, has a broad range of currencies and good deposit / withdrawal options. But they really did not distinguish between ERC-20 and BRC-20 tokens! They offered deposits for both, mixing the tokens and handlingh them as if they are the same, though anybody in crypto space should know that any bridged tokes have an additional layer of risk.
And they failed miserably to handle this additional layer of risk properly. When the pNetwork wrapped GALA incident happened back in November 2022, they took the full blow because they did not even monitor the bridge proeprly, so they did notnitice what happened for hours and days. It took them 5 months to even think about a strategy how to handle this.
Now, as a result, I have a singificant amount of GALA that I bought in a good faith on this exchange as arbitrage opportunity on CEX.IO and they stole it from me by converting it to pGALA five months later! They are refusing to either return my GALA or negotiate - they just send some "instructions" which they call a "settlement" which would rip me off my GALA for a fraction of its value.
All this while keeping my funds hostage now for 9 months! It is more and more obvious that I would need to seek legal assistance. That's more than unfortunate as
A) I am a good customer for six years now, and have been usually satisfied all this years (that's why I still give two stars instead of one)
B) I am willing to tal about a reasonable settlement, just not that low as their current offer which is far off (but no reply yet), and legal actions will just increase costs on both sides.
I might update this review with the outcome of the legal action.
Tip for consumers:
"Quality" refers to their competence to handle the tech behind crypto, which would have easily prevented the incident - e.g. do NOT mix tokens and their wrapped counterparts in the same customer funds pool, or do NOT offer bridged deposits without proper handling the additional risk.
Dear Christian,
We recognize your frustration and apprehensions regarding the GALA incident, and we sincerely apologize for any disruptions it may have caused you. It's important to clarify that the issues stemming from this incident were initiated by external factors beyond our control. While strictly speaking, CEX.IO may not bear direct responsibility for these outcomes, we understand our role as a responsible and proactive company. Consequently, we've taken measures to mitigate the impact on our valued clients.
We'd like to inform you that a Gala settlement has been executed, and comprehensive information about this resolution has been delivered to your email. For more detailed insights, we encourage you to visit this link: https://blog.cex.io/news/notice-about-the-gala-recovery-plan-33409. We comprehend your concerns regarding the incident and the actions we've taken in response. We apologize for any misunderstandings and want to assure you that our aim was to resolve the situation in a manner that benefits all affected users.
Your feedback holds immense value for us, and we take it seriously as we continuously work to enhance our services. We genuinely regret any inconvenience you may have experienced, and we hope that the steps we've undertaken demonstrate our dedication to rectify the situation.
We appreciate your understanding and patience throughout this process.
I'm a user of the Aurus ecosystem and usually trade tXAU, tXAG, and tXPT on CEX.IO. I have to say, I'm quite impressed with the platform's user-friendly interface. The transaction goes quite fast, and that's all I need for now. Also, they have lots of coins and tokens, so I'm looking forward to trying out all their trading options.
Thank you for sharing your positive experience with CEX.IO! We are delighted to hear that you find our platform user-friendly and that the transaction speed meets your needs. Our team is committed to providing our users with a fast, reliable, and secure trading experience, and we are glad to see that reflected in your feedback.
We are also thrilled to hear that you are looking forward to exploring all of our trading options. Our platform offers a diverse range of coins and tokens to choose from, and we are always working to add new assets to our offerings.
Thank you for choosing CEX.IO as your preferred trading platform, and please feel free to reach out to our support team if you have any questions or concerns. We look forward to providing you with exceptional service and continued success in your cryptocurrency journey.
Gain trust and grow your business with customer reviews.
Thank you for sharing your positive experience with CEX.IO! We are glad to hear that you find our platform reliable and user-friendly. Our team is committed to providing a seamless trading experience for our users, and we are happy to see that reflected in your feedback.
We are thrilled to hear that you are enjoying our Exchange Plus product, which offers more possibilities for experienced traders. We are always working to improve and expand our services to meet the needs of our users.
We appreciate your recognition of our high-level security measures. We take security very seriously and constantly monitor our systems to ensure that our users' assets are protected. We understand that additional verification checks are necessary to maintain a secure platform for all users.
Thank you for choosing CEX.IO as your preferred trading platform, and please feel free to reach out to our support team if you have any questions or concerns. We look forward to providing you with exceptional service.