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Central Vacuum Stores has a rating of 2.97 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Central Vacuum Stores most frequently mention credit card, and customer service problems. Central Vacuum Stores ranks 20th among Vacuums sites.
No critical highlights yet
My old Beam central vac died. I called Central Vacuum Direct after searching the internet. The man answering the phone was very helpful and assisted me in selecting the right replacement. Price was very competitive. I bought a new Beam replacement. It was shipped the next day and arrived intact within a few days. It was a fairly easy process to install it. I highly recommend this company.
Their website says items should be shipped within 1-2 weeks. They charged the credit card immediately. Finally, 8 weeks after ordering they emailed to say the entire order was shipped minus the main power unit which would be shipped from the manufacturer. Only about 1/3 of the order showed up and I have been emailing them for 2 weeks with absolutely no response. I have three different phone numbers for them and I have called dozens of times and they will not answer.
I order in October 2021 after months of emailing and calling I finally received my replacement vacuum in January, it works great but... unfortunately I ordered a new sock also, I was tired of contacting and had my husband call he left a message of course they never called back, so I guess they made an additional small bonus off of us of $61 because they sure didn't offer any compensation for this mishap. In the future if I need replacement parts I will try to go thru someone else.
Tip for consumers:
when the product finally arrives it works well, it is just getting your order to your door which for me took 3 months, and still not receiving everything you ordered
Products used:
Beam Serenity Style 35ft Attachment Set PT/DC WWEBK360-35
I clicked to add the sock for an additional price but never received the sock to cover the hose when dragging across my hardwood floors
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