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Central Vacuum Stores has a rating of 3.0 stars from 37 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Central Vacuum Stores most frequently mention credit card, and customer service problems. Central Vacuum Stores ranks 5th among Vacuums sites.
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My old Beam central vac died. I called Central Vacuum Direct after searching the internet. The man answering the phone was very helpful and assisted me in selecting the right replacement. Price was very competitive. I bought a new Beam replacement. It was shipped the next day and arrived intact within a few days. It was a fairly easy process to install it. I highly recommend this company.
Their website says items should be shipped within 1-2 weeks. They charged the credit card immediately. Finally, 8 weeks after ordering they emailed to say the entire order was shipped minus the main power unit which would be shipped from the manufacturer. Only about 1/3 of the order showed up and I have been emailing them for 2 weeks with absolutely no response. I have three different phone numbers for them and I have called dozens of times and they will not answer.
Even though it took over a month to receive our vacuum. I'm still waiting for a refund on the return parts that I sent back on May 17,2020 and it has been mysterious stuck at the post office in their town, I provided the correct return address that was given to me by the company. All I received from them was an email asking if I addressed it correctly, yes, I did. Customer service is slow and not friendly. Happy with our vacuum, but I would never order from them again.
Can't find where to put cold15 coupon code so had to pay full price...
While the website is impressive, this is a small company that doesn't have a large warehouse with stocked items ready for quick shipment. I found this out after I placed my online order and was charged immediately, and then after a week, no email about shipment. I called and they said the part needed to be ordered and I would get an email when it shipped. It's now almost 1 month and NO email about shipment. No email about status. I called again inquiring and they said they had to order the part (which I knew). I just didn't think it'd take this long (in 2019) to get something delivered. While they were nice and all, if you want something quickly, you might want to call first to inquire about whether or not they have the item you want in stock because if they don't, then you might not get it in what most would consider reasonable. I could've gone to a our local vacuum cleaner store and get it faster for the same price. I thought I would save me the drive and time by ordering from here. I also asked why my card was charged at order placement rather than at shipment (if the item had to be ordered by them first). They said it was (again) because they are a small company and don't maintain credit card info in their system to charge a card later. This is my first experience with them, but I would not use them again based on this experience as there are other companies that offer better communication about orders that don't ship out immediately. My order was to reportedly arrive to them from wherever they ordered it in 2 more days (26 days from order placement). It would ship then ship from them to me. So, it would've been about 30 days from order placement to me receiving. In today's market, there are other companies that offer faster service and better communication about orders.
We are so sorry that your experience with our company was disappointing. We ARE a small company. The choice not to store credit cards has nothing to do with our size, but with security. Our customers don't have to worry about a breach of their credit card information. No one who stores your information can really keep it safe... ask Capital One. Our company does specialize in hard to locate parts. With over 30,000 skus on our website we cannot always guarantee quick delivery, but we can guarantee that we will get you the right part, even if they are hard to locate, the first time. Broan Nutone parts are particularly problematic and we notify customers immediately on their order confirmation and on their credit card receipt that there could be a 3-4 week wait before we get the parts in our warehouse. Again, I am so sorry to have disappointed you.
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I am so sorry you did not see that box in our shopping cart. If you would like to call us at 1-800-221-8227 we will refund the amount of the discount.