Ceaco

Bought The Thomas Kinkade - Disney - 100th Collage - 2000 Piece Jigsaw Puzzle. One piece is missing and another piece is duplicated. Contact their customer service but no reply at all. Will never buy any product from them again.

I have put 2 of these puzzles together now. First one missing one piece. Notified ceaco with no response from them. So I put together another puzzle that was 750 pieces this one had 2 missing pieces! Very poor quality. Very disappointing

Nothing is more upsetting and frustrating than spending hours on a puzzle just to find out that 4 pieces are the wrong pieces. Won't be buying Ceaco again!

Bought the 3 puzzle box and 2 out of the 3 are missing pieces, don't even want to try the 3rd one now. This is HORRIBLE!

Worked on this puzzle for one and half weeks got it together and two pieces were missing it had the two pieces but they do not go to this puzzle

We bought a box of four puzzles three out of the 4 so far are missing pieces. We decided to not even try to build the 4th one. We also just bought two more boxes. Which we will be returning to the store! Very disappointing ruined my daughter and I bonding time.

Me and my 18 friends decided one night to buy the 1000 piece Sauvage X Salvaje Tiger Puzzle as an experience for youthful thinking and to pass down as tradition. Just like all the other reviews we've had plenty of problems. As of right now we're missing at-least two pieces and customer support decides to not even answer their emails. Talk about a poverty organization that doesn't even treat their own product with respect. My colleagues and I have also noticed the pieces we have put together don't necessarily match the shade of coloring on the picture. In much need for a refund and a whole lot is adding up behind that 1.7 star rating and 38th overall rating as a puzzle company. I'm disgusted.

Received the Thomas Kincade holiday 4 puzzle box for a gift. So far 3 out of 4 puzzles are missing pieces and one has 2 defective pieces that don't fit. Very disappointed and won't buy after reading other reviews with the same concerns. It doesn't appear to me that this company is doing anything to improve their product.

I have purchased several of these puzzles and so far at least 4 of my puzzles have missing pieces. There is no quality control happening as I should not have this many. The pictures are beautiful and wanted to hang them but can not. Please do a better job. I need to find another company to get my puzzles from.

They say they stand behind their puzzles and replace them if missing pieces...false they do not...only 1 puzzle a year per customer...

Bought the 8 puzzel box of National Parks. 4th puzzel missing 1 piece, 5th puzzel missing 2,6th puzzel missing 5 plus one duplicate from another puzzel! Probably won't do the other 2. I should have read the reviews first.

Second CEACO puzzle missing pieces. First time interior piece missing. This time border pieces missing. Where is this company's quality control?

I have done 3 Thomas Kincaids. Interesting that all three are missing one or 2 pieces. No quality control. Do not waste your time...

Just finished a 1000 piece puzzle "Life is Just a Chair of Bowlies". So frustrating to be missing 18 pieces! I usually pass puzzles on to friends when Im done but will be tossing this one in the trash and avoiding Ceaco in future purchases.

Wide gapes between pieces. Pieces fit together very loose.
Wide gapes between pieces. Pieces fit together very loose.

I would not mind the difficulty of this puzzle but I feel like I have already put this thing together 3 times already as these puzzle pieces do not lock and you are constantly putting back 3 or 4 pieces what you have just done because you tried to fit a piece in and it takes out 4 or more pieces just from having tried the piece in the space. This is absolutely crazy and nuts and I for sure won't be ever purchasing any more Ceaco brand puzzles. I usually pass them along but for sure not going to pass this one along except for the tossing in the trash can. Also the layers are pulling apart and the top coating comes off & I have to sit and glue the picture to the backing. What other company do I have to do that with - NONE! These suck!

This was by far the hardest puzzle I've done in a long time. But it is beautiful. Very colorful. The problem I faxed with this puzzle while putting it together the pieces don't stay together. I actually glued some pieces while putting it together. I wish the pieces fit together better. It was just distracting. I put pieces together and different pieces came apart. Pat

We are so disappointed with this puzzle. What was intended to be a quick morning puzzle left us a little upset. As you can see from the picture we finished our puzzle and 1 missing piece. Then for the next hour or so we crawled around our apartment looking like fiends searching for a lost puzzle piece. After thoroughly crawling throughout our apartment we have concluded that this piece was never in the box.

My family are jigsaw puzzle fans, we have never found a puzzle we could not finish until now. We purchased a 1000 piece titled wolves, a beautiful picture. Several of us have spent hours working on this with many pieces that can be interchanged etc. will be putting back in the box today, with about 10% done.

Just completed a new, 2000 piece Thomas Kincaide puzzle. It's actually a beautiful scene but there are three missing pieces. Very disappointed: (

Spent half an hour separating and trimming puzzle pieces! Layers of backing peeled off too. Puzzle will be trashed if pieces do not fit together!

Having put together numerous puzzles throughout my life I found that the construction of the above mentioned puzzle was absolutely the worst I've ever seen. Several pieces became delaminated from the picture portion of the piece and the card backing leaving the puzzle incomplete with pieces falling apart. You need to get a new mfg. Or find a new binding process. Hope this helps you with future customers and their satisfaction.
Regards, Steve Willmore, *******@gmail.com

Got the correct number of pieces but got to the last two pieces and figured out that they were the wrong two... spent a collective 24 hours on this puzzle and out $14.00 for it... I will select Buffalo puzzles next time... As you can tell from the photo they are definitely the wrong pieces.