• Canada Border Services Agency

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Overview

Canada Border Services Agency has a rating of 1 star from 4 reviews, indicating that most customers are generally dissatisfied with their purchases. Canada Border Services Agency ranks 81st among Travel Other sites.

  • Service
    2
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
How would you rate Canada Border Services Agency?
Top Critical Review

“CBSA what a joke”

James S.
12/1/21

I've had multiple packages come in come in from around the world China let's the world China Lithuania etcetera The shippers in other countries do their job and it quickly leaves and arrives in Canada which then sits here for multiple months before these idiots process review and release the items come on Canada it's 2021 WTF step your game up. Absolutely ludicrous service?

Reviews (4)

Rating

Timeframe

Other

Thumbnail of user jamess5581
1 review
1 helpful vote
December 1st, 2021

I've had multiple packages come in come in from around the world China let's the world China Lithuania etcetera The shippers in other countries do their job and it quickly leaves and arrives in Canada which then sits here for multiple months before these idiots process review and release the items come on Canada it's 2021 WTF step your game up. Absolutely ludicrous service?

Service
Value
Shipping
Returns
Quality
Thumbnail of user dylanh298
1 review
0 helpful votes
October 29th, 2022

After a quick trip down to Washington today I found myself detained for almost 4hrs! Beer and wine confiscated and had to pay tax on a item $600. But it wasn't just the good stolen and the money paid. Yes I failed to produce the correct receipt so they thought I was being deceitful, which I wasn't. No matter how much I tried to explain the situation to the cold female officer she was convinced I was a criminal. I failed to say I have a case of beer and bottle of red wine in my groceries. Being detained like that by such a greedy hostile gang really made me ashamed to be Canadian. Shame on you cbsa!

Thumbnail of user shaynet3
8 reviews
6 helpful votes
December 8th, 2016

I had a package coming in from overseas. It went through customs but on the day it was out for delivery, the tracking said it had an incomplete address and had to be sent back to sender.

After several weeks of contacting the sender to try to fix the situation (costing $13 in additional postage), I got my package and saw the original problem was that the clowns over at customs used a shipping label that had the address cut off!

Thumbnail of user luisa824
1 review
0 helpful votes
March 5th, 2023

In the last year I have got a couple of packages sitting there for months in customs and they are conning directly from a known store in the US, if I was this "efficient" at my job I would not have a job anymore for sure.

Service

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