- Good prices
- Good selection
- Friendly user site
- Bad customer support
GearBest is good when nothing goes wrong. Unfortunately when things do go wrong, you will get very little support from them. Over the years I have spent over $300 on them and had no issue. My latest order, I never got the package due to incomplete address. I've always used the same address for past orders without problem so mistake is either with courier or GearBest.
When I talk to GearBest, they offered me 2 choices:
1. Pay $10 USD for reshipping
2. Have the package be destroyed with no refund
Don't see why I have to pay for a mistake I never made. I will be disputing with paypal instead for a full refund.
Update 1: GearBest has contacted me and 'graciously' offered to reship my package. They told me to wait 2-3 days for updates.
Update 2: After 5 days with no updates, they asked me to wait another 5-7 days.
Update 3. After another 5 days of no updates, I received a package pick up notice from local post office. I went to check it out but was told the sender put a $10 USD collect fee on it that I have to pay before I can get my package. I paid and it was GearBest's package. I thought I wasn't suppose to pay? I'm assuming what happened was GearBest never contacted the courier for reshipment so they sent it on their own with a collect. I asked GearBest what happened and they just said it's outside of their control with no offer to reimburse me. I checked the label on the package and sure enough the reason why it was marked as incomplete address by my local courier was because the label was improperly printed! All the first letters were cut off including my house number!
Conclusion: I will not be using GearBest for large purchases anymore. I think it's fine for <$20 purchases. But for anything big it's really not worth the headache when something goes wrong. This package was suppose to take 7-14 days to arrive and yet it took over a month and I had to pay $10 USD out of pocket for shipping even though GearBest said they would pay. I lost time and money on this order. Use other chinese stores if you can.
Also, I'd say 99% of these 5 star reviews are fake. They have asked me to post 5 star reviews for them in return for instore points. For those who are considering posting fake reviews for the points, I just want to warn you those points are virtually useless. You can only use them for up to 15% the value of your order and it cannot be used in conjunction with coupons or certain sales. You can find coupons for most of their products that gives you more than 15% off anyways so those points will rot and expire.