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The company enjoys a mixed reputation, with many customers praising the quality, fit, and stylish designs of their clothing, particularly for special occasions. Positive experiences often highlight timely delivery and effective customer service. However, significant concerns arise regarding promotional offers that do not materialize as advertised, along with reports of poor customer support and difficulties in processing returns or refunds. A notable trend indicates a divide in customer satisfaction, where some express loyalty and satisfaction, while others report frustration over lack of communication and product discrepancies, suggesting a need for improved service consistency.
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Seeing some of these reviews had me nervous, but both my Anarkali Suit and my Umbrella Lehenga arrived today. They are expertly stitched and they fit me perfectly. I did not use the standard sizing, but had them stitched to my measurements. They are absolutely divine. I am in love with my Umbrella Lehenga and the Arnarkali Suit is perfect for a light weight party suit. Shipping was as expected. I have learned that when buying internationally, small delays are the norm. I was surprised at how quickly these items were made and shipped, especially since many holidays fell during the making of my order. I was pleased that customs is automatically added on to the purchase price, so I didn't have to include that at a later date. I love the affordable prices of the garments by ordering direct. I was additionally pleased to find that my custom front open request was granted and done in a beautiful way that lends gorgeous accents to the outfits. Front open closures are a must for me during the infant stage. Thank you for my beautiful clothes. This order experience was pure excellence.
Just unacceptable customer service! I called them many times to let them know that i dont want any store credit instead i want my money back for the iteam that i send. I also emailed them about that but they just did what they had to, they gave me the store credit which I didn't wanted at the first place. As if they dont care about their customer wants and need! If they would I wouldn't change all the three items that i purchased from this website! Never going to suggest this website to anyone, one of the worse experience!
Ordered salwars. Colors on website are far different from original product color. Customization was fair, not great. Return policy is screwed up and against the customer. Their customer service is the poorest - every reply on online chat takes so long because the person is assisting 'other' customers; hello assist one customer at a time and give them your full attention. Customer service calls your phone at 1130 in the night! Awful experience overall
Customer service s great, shipping was super fast n the product is same as in the picture the quality of the fabric s good overall it's a great online place to shop, they deliver what they promise, keep up the good work guys
Cheers!
Hena Australia
Dear Hena,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
I ordered two sarees on dated 02/05/2017 from this web site for our family function. As per delivery date instructions I suppose to get delivery on 02/18/2017, and my family function is on 02/20/2017. I was so exited I can get this delivery on time and I can wear this beautiful dress. But customer service send me an email on dated 02/17/17, my order delivery date will be delayed due to some problem in production and my tentative delivery date will be between 24th- 26Feb. I was shocked and disappointed I am not able to attend my family function with that dress. So I bought another one from our local market. Worst part delivery came in on dated 02/26/2017 and came with very bad quality product, the product they describe on web site dose not match at all, very very poor quality fabric and material. So please beware from this web site they are biggest liar, dont deliver on time," DO NOT BUY " from this website. Time waste and your money and they give you free stress.
This was my first time ordering from cbazaar. I've never ordered my indian clothes online in the past. I cannot believe how cool this is. All the measurements were online. Their clothes fit like a dream. All 4 outfits were beautiful, actually better than what they looked like on the website. The tailors did a great job. Staff was very helpful and readily available via email/ messages. Getting great fitting Indian clothes sitting here in the US is awesome and I will recommend this site to anyone interested in buying pretty Indian wear.
Dear Kanupriya,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
I am an Indian Canadian and have been shopping at Cbazzar for a couple of years. Their staff is always very polite, courteous and helpful. I will keep shopping at c bazaar always. Their products are great :)
Dear Prem,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
I am not happy with the return policy of this site. They provide 5-10% of discount on most of the product, so that those products are not eligible for return. And most importantly, they provide store credits instead of money. That is called an exchange and not a return, so its high time that they should borrow a dictionary and understand the different between a return and an exchange. Will not purchase from this website ever again.
I have brought 3 nice outfits, and I love all of them, I will buy again from you company! And you have very nice and helpful employees!
Dear Kathryn,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
Questions on my order was answered promptly. There were problems with the length of my choli and the Team was most understanding and went out of their way to ensure my order was done to please me. I bought a kurta suit for my husband and it was perfect, he love the comfort of the fit and the lining, actually he suggested you make reversible kurtas!
Dear Lynette,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
I gifted the outfit to my sister and she is happy and liked it. I haven't seen and felt it personally but it looked nice in the picture and i was satisfied.
Dear Chand,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
First time shopper, referred by a friend. Definitely will buy again. Made every effort to update me on the status of my order, garments were delivered on time. Very pleased with final product, very well made.
Dear Evonnie,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
My family and I have been shopping with Cbazaar for long time. The last few dresses have been just perfect. I would recommend every one who are looking for real Indian collect, to shop in Cbazaar
Dear Fatima,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
I really like your customer service and more importantly the product quality is very good and good sales but could be better for regular customers like me. The product is satisfactory and i like it and suggested the website to my friends also
Dear Roshni,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar
I have been calling and chatting several times regarding my credit. The first sales rep forgot to extend one of my credit and that money is now gone due to negligence at your end. Also I can't see my credit on my screen. I have gone as far as payment but still no credit appears. This is not acceptable. The credit was issued in the first place because you ran out of item had ordered. Why should I be suffering all this for my own money. I have no incentive to ever use your site again
Prompt service, good product for the price. Thanks.
DHL service was a bit slow to deliver though, but then I don't live in a big city and DHL service is not very good here!
Dear Mathew,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar.
After I placed my order a month ago, due to miscommunication, I was quite frustrated with the barrage of emails and inability to get my order processed. Hats off to Cbazaar staff for remaining patient and persistent with me until the misunderstanding was clarified. Then once they were able to process the order, they were quick and prompt in their delivery, and most of all, the spree and blouse were beautiful and very well stitched. I loved it, and would highly recommend Cbazaar to my friends. Great job!
Dear Shyamali,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar.
Saree are super beautiful. I love the price of cbazaar and the sale they have. I love the blouse they make. I been ordering saree from cbazaar for many year.
Dear Angelika,
We greatly appreciate your wonderful feedback. This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar.
The service was great... they really pay attention to their customers wishes... the fitting of the kameez was perfect and I love it
Dear Jalisha A,
We greatly appreciate your wonderful feedback. This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar.
Every time I have placed an order I always been lucky that I chose the right stuff I am satisfied with the merchandise and the value of it. I will definitely be your customer as I get what need
Dear Meena,
We greatly appreciate your wonderful feedback. This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar.
Answer: I am not happy with Cbazzar product. I will advice my friends and family not to shop with them, 200 dollars is not a lot but if i order something and gave you good money i prefer to have the same good product
Answer: Dear Marie, Delivery date depends on the product which you are choosing. Below each product, dispatch date for the product will be mentioned. We also have 10DAY PROMISE SHIPPING for certain products. Please click on the below link to view such products. https://www.cbazaar.com/10day-promise
Answer: Dear Imen, size of the products have to be chosen based on the bust/ Chest size of a person.
Answer: Yes I can. There are difference from what I got. I send the Pic already and they told me I had bad lightening in my house.
Answer: Dear Victoria, we do ship items to UK. Kindly visit our website www.cbazaar.com
Answer: Dear joy K. Unstitched products can have the fabric up to the maximum possible sizes mentioned in the description.
Answer: It will be different. They use cheaper materials for the actual product and if they don't have it they substitute with whatever they want. I ordered a vlack dress and they sent me a blue one!
Answer: Dear Hai M. It's Zero Shipping charges to Canada for the order value above CA$281. If lesser, the shipping charges will be CA$21 per product.
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Dear Shannon,
We greatly appreciate your wonderful feedback.
This motivates us to strive much better in providing excellent customer service to every customer.
Cbazaar appreciates your Loyalty!
Thanks & Regards,
Team Cbazaar