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Caspiangrillmadison Reviews Summary
The company faces significant challenges in meeting customer expectations, particularly regarding the authenticity and quality of its menu offerings, which many perceive as overpriced and lacking in flavor. Customers express frustration over service issues, including miscommunication with staff and a perceived lack of accountability in addressing concerns. While there are hints of potential in the dining experience, the overall sentiment leans heavily towards dissatisfaction, indicating a need for improvement in both menu authenticity and customer service practices to enhance the overall dining experience and foster better customer relationships.
This summary is generated by AI, based on text from customer reviews
First and foremost this is NOT a Persian restaurant. Most of the more familiar and cherished menu items found in an authentic Persian restaurant are missing here and, what's left is over-priced, small-portioned and bland dishes.
I agree with the other reviewer in that you have to pay for the most common items such as water. I was told if I don't buy the bottled water then they're not responsible if I get sick drinking the tap water.
Unfortunately the server is overly talkative and next to impossible to understand and communicate with as the result I ended up with the wrong order.
By the way, here the server is always right and the customer might as well hold his peace. Never again!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members