Carter's

I placed an online order for two pairs of gladiator sandals for my granddaughters because the store didn't have their sizes. The shoes arrived within three days. Unfortunately, one pair was too small. So I took them back to the store and ordered in-store a larger pair to be delivered to my home. I literally, just two weeks prior needed to exchange two pair of shoes that were too big for smaller sizes. That transaction went perfectly. Unfortunately, that WAS NOT the case the second time around by no stretch of the imagination! I had to repeatedly call to find out where the shoes were because I never got an email with shipping OR tracking information. However, I did get the run around each time I called for information! Finally after fifth call I received an email with the tracking number I asked for four days prior! It said the shoes will be delivered today... June 7. We shall see. Order placed in-store May 31.

Ordered a gift card with a $30 free gift card. Had no idea of the limitations. Card would have to be used within weeks of receiving, I'd have to purchase atleast $100. In order to use it, was not allowed to go toward any door buster specials etc.

I was fooled this time, NEVER AGAIN. Anyone reading this, please read the fine print before you get stuck with a useless so called bonus gift card.

Product itself I've been fine with but I really don't appreciate companies, especially large ones doing this type of a scam.

Be forewarned that Carters only offers store credit. In this day and age where customer service is King, Carters sticks it to its customers by NOT offering a refund. I wanted to return a tagged, new itemmy son received for his birthday and was REFUSED a refund! The associate could not mask her delight at giving me store credit. Now my son cannot get the brand bame shirt hw did want. NOT a nice surprise. Guess what store I'll boycott from now on? What an archaic policy and a way to repel customers. Good luck with that policy Carters!

I have been ordering clothes from carters website for at least 5 years for my children. Over the last year I've noticed a lot of glitches with the website. It's usually my orders disappearing or not being able to save anything to favorites. Over a week ago I ordered again. This time I applied for the carters credit card to get the 25% off my order. At first it showed the 25% off being taken off my order but when I clicked off and clicked back on my shopping cart the 25% off disappeared. After checking out the 25% off still was not taken off my order and once again my order disappeared. I contacted carter customer service TWICE still with no response. My order finally reappeared but I still did not receive my 25% off and on top of that I was not sent any info on my carters credit card so I'm unable to create an account to make payments. This is absolutely ridiculous.

Worst customer service EVER! If you shop in store, it's alright, and the products are decent for the price when they're on sale. But stay away from online ordering! I finally took the parts of the order I did manage to receive to the store to return the whole order, hoping to recoup some of the money I spent--hopefully they'll actually issue the refund.

I placed an order with Carters on 12/7/19. It is now 12/20/19 and I still do not have my order. Supposedly it should get here today. However, that has been two weeks. Don't order anything you actually need anytime soon. You won't receive it in time. Had ordered some cute Christmas outfits for my daughter to wear for school and two events and I haven't received a single one. Then they keep reminding you of all their deals. Doesn't mean much if you never receive the shipment.

Love the clothes. Takes way to long to actually receive them though. At least 10 days or more. Sometimes items in your order will get canceled because they sell out, which is also really annoying. & they wont send you an email or anything letting you know. Tried emailing them for something for the inconvenience & haven't heard anything back. Starting to think The Childrens place is a better option. Free shipping AND its fast. I'll take it!

I've noticed whenever I receive an email that says 1 hour sale 50% off I look back at last week's regular sale nothing changes same prices it's all a scam and there's times that I received my order and the clothes are too small or not the size I ordered and it does take quite a bit of time to get your order from Carter's

He quality is pretty decent for the cost. As for the customer service, hope and pray that you dont need to contact them, they are like robots and aren't looking to assist. The shipping takes forever/ My package going from VA to NJ took 2.5 weeks which shouldn't have taken more than 3-5 business days. Customer service kept saying check the tracking. DUH! Thats why im contacting you... Once my order was finally delivered, 2.5 weeks late they sent an email saying your package is delivered and acted as if im the idiot.

Clothes were fine -once they FINALLY arrived AFTER Christmas! Ordered weeks before and were supposed to arrive by 12/20. Called and never got a call back as promised. Called again and held 2 hours! Will not buy online from them again. Very disappointed.

From my first experience, I really try to avoid ordering from the website, but the store near us doesn't have a good selection. I've seen pretty much the same clothes, specifically, sleepers since several months ago. My daughter had a baby in October, and every time we go in there... the same sleepers. So I ordered this dress and tight set. The order was placed, according to them, on 11/22/19. On 11/26/19, there is no update. I order frequently online, and so far, this place takes the longest. My daughter likes this place, but I don't know why. I think the clothes are overly priced and the coupons are only good if you're buying the high priced clothing. It can't be used on blockbusters. It shouldn't matter. When you go in a grocery store, they don't say you can't use a coupon on sale items. I miss Babies R Us. It is so hard these days to find a variety of baby clothing in a STORE.

I had Placed an order for my twin boys... we were having family pictures done in two weeks., so I figured I had ordered them plenty early for picture day., and it took 9 days before the items were even shipped, and then only half of the order even showed up... so then 5 days later the rest of the order had finally shipped but those items didn't arrive in time for picture day! :/ Horrible I won't order online from them again!

My first experience with Carter's online I received a confirmation email for my order and after 3 weeks I hadn't received my items. I called customer service and they told me the order had been lost. My second experience with Carter's online they changed my shipping address from the address I typed in to the address on my in store account. I no longer live at that address so I called customer service to ask if they could change where they ship it or cancel the order. They couldn't help even though the item had not shipped yet. The items finally arrived 2.5 weeks after I had ordered them. In the mean time I placed another order to be delivered to the correct address and it took 3 weeks before I received it. I know that shipping is delayed due to Coronavirus but 3 weeks is a little outrageous especially for baby clothes because half the time they grow out of a size in 3 weeks. Very disappointed in Carter's website. I have always had a good experience in the brick and mortar stores.

So the order total was taken from my account immediately. I get an email it will take longer than the usual 2-3 days to ship. Okay, I get it, things are hectic right now. I did receive an email they would be shipping items from nearby stores to helps speed it up. A few days later the order isn't in my bank account anymore. I call to see what's up. Automated system says they are still working on my order. Okay. No new updates, placed the order almost 3 weeks ago. If I had known, I wouldn't have bothered. Be honest with customers! There was a dress in there for my daughter's first birthday. Probably won't get it. Awesome.

We just started on the kiddo journey and I loved Carters & Oshkosh. We recently signed up for their frequent shopper program. I went on the website and placed and order through PayPal (which is under hubby's name and an email we don't use very often). This messed up the order and the total. I had used my $10 credit. I didn't get credit for the points, couldn't see anything but my paypal receipt (which doesn't show the $10 credit), so it didn't take my frequent shopper info into consideration. My response from customer service was I checked and the $10 credit was processed. No showing me where it was. I will never order or shop there again. There are too many good kid clothes companies to deal with that kind of customer service. It's only $10, but it was the way I was treated. While everything is nicely worded, it was still basically saying to pound sand.

Bought 5 new one piece sleepers with hood with ears. So cute. But 4 out of 5 zippers broke within couple of months. Waste of money. Spent $10 plus tax. Afraid to buy from there now.

I payed an extra $5 for the "gift services" in an order made on the website. The "gift services" was just a cheap bow around the box. There was no gift wrapping and the box itself was pretty cheap.

I think this company is dishonest and I feel burned by them. I will never be a customer again and I advise others to avoid Carter's.