From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I feel like I'm overpaying and being scanned I put my car in the shop and I still ended up paying $1,200 to get my car fixed so I will not recommend car Shield or any other Shield to anybody
I found the agents I spoke with to be very helpful and knowledgeable as to what coverage would be best for me.
Herb, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
So far I am still learning the ins and outs of Car Shield, have the service for some time and only used it two times and was very glad i had it, Hope that holds true for the future as I have use of the service once again.
Mary, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
They postponed the payment until hopefully I'm in better shape financially.
John, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Carshield handled my claim in a timely manner and I didn't have to put any effort into it myself. The dealership and carshield worked together directly and I'm highly satisfied with the end results. This is my very first auto repair claim and I must say I'm truly impressed with excellent customer service. Thank you Carshield for making my experience a pleasant one every step of the way.
Angelette, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Had coverage for a few years. Had one opportunity to use but it did not work in our favor. We continued to keep but did not receive another opportunity to use.
Betty, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I'm not sure how long I've been paying for a service and never used it before. I don't have any membership card or warranty information on what I have. This is the first time I've been contacted by the company.
Pamela, we apologize for any confusion regarding your coverage. We have sent a copy of your contract to the email address we have on file for you. Should you require any further assistance or have any questions in the future, please don't hesitate to reach us at 1-800-587-4162. We're always here to help.
It was very good. I really like the experience. Just not what I thought it would be
Anna, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
No answer I have more important things to do than answer this
Alan, we apologize for any inconvenience or frustration you may have experienced due to our automated review process. Our system is designed to send out review requests automatically following recent customer interactions, and we understand that this may not always be ideal. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. Thank you for your understanding.
Everything went smooth, Agents were very helpful, They were better then my dealership
Steven, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I started my repair process because my dealership did not except car shield. The representatives at car shield made the process easy and understandable and they provided great coaching as I went through a process that I wasn't familiar with. They were respectful, kind and attentive and I appreciate it!
Henrietta, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Young man I spoke with was very helpful, pleasant and knowledgeable, put my mind at ease
Terri, we're delighted to hear that you enjoyed your recent experience with our Customer Service Department! Please feel free to contact us if you need anything else.
Due to a change in credit cards, it was necessary to make a change for the record.
David, thank you for your review! Please don’t hesitate to call us if you need anything.
Never used it yet. Thinking about switching to another company that covers more.
Larry, to help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need to make informed decisions about your coverage.
Polite respectful answered all questions explain everything to me in an orderly manner
John, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
This was the best Excellent service very quick and easy process
Damarie, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
Poor coverage,poor service. Very disappointing over all.
Mary, it is unfortunate to hear that your experience with us hasn't been positive. We value your feedback and would appreciate it if you could contact us directly at 1-800-587-4162. By speaking with you, we can gain a better understanding of your specific situation and concerns. We look forward to speaking with you soon.
Once I became familiar with the process the experience has been great, all the service places were familiar with your process and repairs have been completed with no worries.
David, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I took my car to the shop to get it fix told them I had car shield. No problem they said they used them. Call car shield and got a rental. For the length. Of time. Getting car fix. Just paid my deductible. And that was all for a 4000 cost I didn't have to pay. That car shield for doing what u say u will do.
Barbara, thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us has been positive. It's feedback like yours that truly reinforces the value of the coverage we provide and the positive impact it has on our customers' lives. Please do not hesitate to reach out if you need anything else.
My first claim after a few years paying monthly fees resulted in no coverage. Reviewing my policy regarding electrical for sun roof, it seems that it should be covered. My mechanic questioned why it was not covered and could not understand the explanation.
David, to help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Shirley, we are unsure of the out-of-pocket costs you are referring to. Upon further review of your recent claim, it appears the only amount you had to pay was your deductible. Please reach out to our dedicated Customer Service team at 1-800-587-4162. Our representatives are available to listen to your concerns, answer any questions you may have, and take the necessary steps to address the situation.