From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have been slowly more disappointed with Car Shield over the years. I don't feel appreciated as a member. I get different responses on what will be covered. Presently I have a sun roof/mesh issue. The motor of the mesh is not working. Possibly bc the roof is ajar and needs to be fixed.(Tightened) I am sorely disappointed by the response and timely manner to hear back after I have reached out about certain things being covered. The insurance overall is a smart way to go. You But I do plan to shop around comparing prices. Customer service is usually subpar which complicates things as well.
Do not want calls trying to sell me something else. Just purchased, not time to tell if like or not. Have not had any claims.
Virginia, we are unsure about the calls you have been receiving. Our records show that the last contact we had with you was on March 3rd regarding your payments. If you have any questions or concerns, please contact our Customer Service Department at 1-800-587-4162 for further assistance.
My Problem was resolved quickly and easily. Everyone was positive and pleasant to deal with.
Robert, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
Everything is taken care of in a timely manner with positive results.
Fay, we're thrilled that you've had a positive experience with our services. We appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
My 2015 Toyota Rav 4 liftgate wasn't closing properly. It needed struts and liftgate sensor. Carshield paid most of the cost for the struts but refused to pay for the sensor, leaving me to pay $300 for the struts+ $700 for the sensor instead of the $100 they misleadingly advertise. 😒
Gary, upon further review, it appears there is an approved authorization for both rear power tailgate support/struts. We do not see anything on the claim regarding a sensor. If there is an issue with the sensor, please have the Repair Facility send in the documentation so we can review that information. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Representatives very knowledgeable and courteous and helpful. Answered all my questions and reassured me regarding my concerns.
Terry, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Please give me time to get all my data in before I'm asked to complete a survey.
Carrie, we apologize for any inconvenience or frustration you may have experienced due to our automated review process. Our system is designed to send out review requests automatically following recent customer interactions, and we understand that this may not always be ideal. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. Thank you for your understanding.
I am not able to say anything bad about Car Shield.
I had to cancel my contract due to money being so tight right now. Lawrence was most helpful with this issue. If things change for me, I WILL take out another contract with them.
Terri, we're definitely sorry to see you go and we appreciate your time to leave a review. If you ever want a start back up with us, we're just a phone call away!
Friendly fast response when I call asking questions about my claim
Kelvin, we appreciate your review! Our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
Very difficult to navigate for coverage because it was necessary to make many phone calls to different departments. I still have not heard back regarding car rental. Car stopped running on a Saturday afternoon. I had to make an appointment with Enterprise on line because I needed a car for work on Sunday evening. It is only open on Sunday from 9 to 12 for pick up. Then had car towed to repair shop Gaddis in Muncie on Monday morning. It was ready for pick up on Tuesday morning.
Beverly, upon further review of your account, it appears we still need a final invoice from Enterprise with a $0 balance showing in order for us to reimburse you for your rental. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Excelente trato muy amable y muy presto para ayudar a aclarar dudas
Heberto, gracias por tu reseña. Nos alegra saber que te pudimos ayudar tan rápido. Contáctanos si necesitas algo más!
I was very satisfied with the help that was given to me by the assistant she helped me clear up all of my issues thank you
Terry, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
I was specific about the type of tow truck needed and they must have misunderstood because they brought the wrong equipment.
Michael, we apologize for any inconvenience this has caused. Our Roadside Assistance team dispatches local tow companies in your area, and we don’t have direct control over their processes. If you have any other questions or concerns, don’t hesitate to contact us.
They help with any questions you ask. Customer service was very helpful.
Rhonda, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
My first experience with Car SHIELD Was amazing, then something else happened to my car and they came through again. That's why car shield is my choice every time. This is my very important choice to stay with CAR SHIELD.
Vanessa, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
The service was very good the only problem I had was they told me my part would be there the next day. It took 3 days for the part to arrive from them which delayed my car getting fixed. The shop I took it to had the parts on hand and it could have been done that day. The decision was made to mail the part because of money. Being without my car for a week was an inconvenience
Kimberly, we apologize for any inconvenience this has caused. Upon further review, it appears the estimated time of arrival for the part was two business days. We opt to send in parts to avoid any additional out-of-pocket costs. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Very happy with all the people I dealt with during this. Everyone very professional and courteous.
Jeff, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
They such SPECTACULAR customer service! They are kind, funny and very knowledgeable about my car coverage! I love my CarShield! Woot woot!
Tracy, we're thrilled that you've had a positive experience with our Customer Service! We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Agent accepted payment update without incident. She was cordial and efficient.
Denise, thank you for your review and we are always here to help. Please give us a call if you need anything else!
It was a speedy process without any issues. Approval process, car rental, payment to dealership were all completed within 3 days.
Andrea, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dana, we apologize that you are not satisfied with our services. We are unable to locate your account with the information that was provided. We would like to look into your account for further review to clarify what is covered under your plan. You can reply here with your policy number or contact our Customer Service Department at 1-800-587-4162. We look forward to speaking with you soon.