From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Customer assistant was excellent 👌 was able to make my call easy
The people you have are fine. After spending almost $120 are month for 3 years now of the repairs my Honda service manager said need immediate attention was covered.
John, we value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
My car died in my driveway. Car shield dispatched someone to give me a jump to see if it was my battery, before I had it towed. It was the battery, so I went and got a new battery. Saved me from towing the car.
Yvonne, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I needed a CV put in and I had to use a used one in it plase. I also waited 6 to 7 days.
Payed taxes on all that was done. Disappointed with car shield. When they told me I had to pay for a better on. I got let down. Because they won't pay for it. I rather not say more. But disappointed with the program..
Edwin, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
I just changed payment info. Everything went smoothly, very pleasant representing.
Velma, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Was somewhat satisfied as some of my repairs were covered, still had to pay 700$ out of pocket for work not covered. And when your paying every month for about five years, and never had to use service need to do the math.other then that they were very through and fast response.
Zoraida, thank you for your time and review. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
My MB's air injection pump M33 needed replacement along with the relay. Carshield paid minus claim deductable
Hank, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I told you not o charge my credit card, Told you I was looking to compare pricing with other companies first and you just went ahead and charged you fee WITHIOUT my permission. You then charged the new card I was issued whiteout my permission once again. I enjoyed your service when I had it but now I am just going to move on with a different provider.
Anthony, thank you for bringing this matter to our attention. We understand your frustration and sincerely apologize for any inconvenience or negative experience this may have caused. After further review, it appears the payment was returned to the account. If you have any further questions, or concerns, or require additional assistance, please don't hesitate to reach out to our dedicated Customer Service Department. We are here to help and ensure that your issue is resolved to your satisfaction.
Very quick response to my issue and repair done and paid for in a very quick fashion
David, thank you for taking the time to leave us a review. We're thrilled that you were pleased with the speed and efficiency of our service! Please don’t hesitate to call us if you need anything else.
They explained my policy and what it covers and what I am responsible for.
Jeffrey, thank you for your valued support and for taking the time to leave us a review. Should you have any more inquiries or concerns regarding your policy, our dedicated team is readily available to assist you. Please do not hesitate to reach out to us, we'll be happy to address any questions you may have.
Very good and pleasing. Customer service was the best. I liked the way I was treated
Keith, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
I took my car to the dealer thinking I just had a problem with the audio interface but they discovered a leaking waterpump ($$), broken mounts and a bad APIM module and radio. Car Shield covered everything and did it very promptly. I would hhigky recommend them.
Tony, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Courteous employees, very knowledgeable, and fast service.
Candance, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Car Shield is just a company that sells people the product. American Auto Warranty is who under writes the coverage. I have had nothing but stress with Car Shield and American Warranty. They only cover what they choose to cover and that's only minimum coverage as well. The Warranty Company also only wants to use the cheapest parts available and really do not care for the customer. I just paid a bill of 6100 dollars for repairs and it was more out of the 7100 it cost only 1300 was covered. So before choosing Car Shield i.would shop around.
Bobby, we apologize for any confusion regarding your recent claim. After further review, it appears that there were some parts that were not listed for coverage, as well as a part that is still covered under a warranty that we were unable to assist with. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
EVERYONE WAS VERY HELPFUL WITH MY CLAIM ANY QUESTIONS I HAD WERE DETAILED PERFECT THANK YOU CAR SHIELD
Rose, we're committed to providing excellent service and support, and we're here for you whenever you need us. If you have any questions or concerns in the future, please don't hesitate to reach out. We're always just a phone call away.
Very polite and efficient!
Talked and made me feel very confident that help was being sent.
Deborah, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
From enrollment to coverage Carshield is extremely efficient. It was comforting to know they were there.
Penny, thank you so much for taking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
It was good. But I feel that they shoul have paid more. My timing belt need to be replaced. They o ly paid for the mention. But they are other parts that need to be replaced when replacing a timing belt. Like the water pump
Geraldine, thank you for taking the time to leave a review. After carefully reviewing your claim, we found that the water pump was in good working condition. Please note that we can only provide repairs for parts that show signs of failure. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Everything was great thank you everything was just like it supposed to be good help good assistance talk to good people. I will tell other people about Coisha because I see now. It is the best I want to thank all the ones who help me solve my issue with my car thanks again.
Tass, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
I thought you could go to any license macanic that acknowledge car shield. I have a mini and everyone can't work on them. Because they don't allow parts to be shipped in it cost me more.
Helen, for comprehensive support in finding repair facilities near you, please do not hesitate to contact us at 1-800-587-4162. Our highly skilled and dedicated team is available to provide you with detailed information and guidance tailored to your specific needs. We are committed to ensuring that you receive the best assistance possible.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Patricia, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.