About the Business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Would like to submit bill and get assistance on refunding repair cost.
Car Shield paid for the repairs just like the contract says but they did not pay for the diagnostic. I feel like they should cover that also because with no diagnostic how would the technician know what to fix
The gal was very knowledgeable and able to help fix the issue.
I take my car to a shop that does Car Shield. I go and drop off my rode. They have it for a few day's. I call up and my car was checked out. I got charged 278 dollars. Just for the diagnostic. Nothing done i have bill to take care of or i cant get my ride. The they tell me what's all wrong. Then if i want it fixed i would have to pay 200 deductible. On top of 278. Then the thing that were wrong you didn't cover. Bs. All of these months paying 97 dollars a month.
I have called several times and nothing has been resolved.
The customer service was great as well as the tow truck service. No problems!
It helped me so much.
The bill was unexpected and all bills were due.
A life saver
Realize your platinum package covers almost nothing on an automobile engine.
Every time I have to deal with somebody customer service is always friendly knowledgeable and solve my solution
I needed my transmission repaired and they did a great job. I wouldn't be able to make the repairs myself. Thanks again Car Shield.
I have yet to have to submit a claim on my1998 Dodge RAM Pickup. Given its age, I was pleasantly surprised when they agreed to cover it.under the Gold Plan.
I'm afraid, you never told me I could close the account and take my money. Someone in customer service was saying me that they going to fix it. A supervisor, going to call me. Wait and wait, anyone call me.
I love it when I pay for something and everything goes smoothly from beginning to end. That has happened for me with Car Shield. I paid for the plan and received a copy of it promptly. Monthly I receive a newsletter with easy reading suggestions and ideas. I feel protected with my Car Shied policy.
We're happy to hear this. Let us know if you need anything else.
Car Shied eventually paid for the covered repairs for that I gave them 5 stars, be advised to make sure you read the contract for all the stipulations to get them to pay for the repairs. I had to authorize an engine teardown, Then Car Shield had to have one of their inspectors inspect the engine and decide if the repairs needed were because of negligence on my part. After that I had to submit 12 months' worth of service records with dates and milage on them. All of this took 8 business days or a total of 10 days to complete before they agreed to pay for the parts that needed to be repaired. They did reimburse me for a week's worth of car rental but it took them 14 days to send a check for that. Also, the dealership and the manufacturer recommended that additional parts should be replaced at the same time to avoid having trouble a few weeks or months down the road which I had to pay an additional $1,600 myself because Car Shield didn't consider it necessary to pay for.
We appreciate your support and review. If you have any questions about your policy don't hesitate to give us a call!
I haven't had to service my car it's running in good condition. So I honestly don't know if Carshield is a good fit me or not.
We appreciate your time and we are glad you took the opportunity to protect your vehicle. If you have any questions give us a call!
I really had no experience with them. I never use that. I'm trying to save money.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
Bad they made me loose my false information job had my car forever
We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.
Even though we are sorry to see you go as a customer, we hope you keep us in mind for the future. If there is anything more we can do for you, please give us a call.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your time and review. If you have any questions give us a call!