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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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My claim was handled quickly without any issues. Thank you
My service rep was able to answer my questions and get me the coverage I needed.
All I did was pay never used it for service so I really have no thoughts
I've been a customer for years. Never had a claim until now. It took 3 weeks to get a person. Engine went out and CarShield told the dealership tough it wasn't covered, CR Shirld never rejected any of my payments.And it was difficult getting a real live person on the phone!
My credit card on file was hacked and I got a new one on time to make mynext payment.
We feel very happy to have to worry about anything going wrong with the car.
When looking at the car shield website to determine coverage, it specifically says, drive train and transmission are covered. HOWEVER, when my claim was settled, I was informed that the clutch is not covered. Since this was an automatic transmission, I think this is a coverage loophole in this instance. Having driven manual transmission automobiles for years, I can certainly see where a clutch COULD be considered an item susceptible to wear and tear. And HOWEVER, in the case of automatic transmissions, this is a piece of equipment that is controlled totally by the machinery in the automobile with little to no interaction with the driver. I feel this falls into a different category. It seems to me that the lawyers did their due diligence in trying to reduce the cost of claims. In my opinion, this is totally out of character for what I thought was a great company.
Got my car fix when needed to be done with out problems
All of the customer service agents that I spoke with were very helpful and determined to resolve my concerns.
Customer service helpful no complaints they help with any issues I had.
Well so far this company is good, I just I hope that when I need something done this company will do the repair on my car,because I'm on a small income and I'm 70 yrs old,and do take care of my 2013 Hyd. I change my oil and make sure everything is done so far my car is in good shape with 84,000 miles on it...
About one year ago I took my car to the Nissan dealer in Opelousas Louisiana with a pro with my A/C the dealer diagnosed it and said that I had a problem with the system because it works intermittent. It was a blender problem. About a week later a representative from Car Shield said there was no problem. Therefore now at time I have either no heat or Air depending on my car. Worse than that my Nissan dealers informed me that they will not do business with car shield anymore. I'm considering dropping my membership as well
Great approval response for repairs! Easy for the dealership to coordinate repairs and issues with Car Shield!
Actually never had to use CarShield but my encounters with the agents was very courteous.
Only reason I departed was they could not beat comparative coverage with Ford.
Fortunately, I've not had not used. When I initiated the contract the representative was courteous, polite and professional. For me that is the important element in making any purpose/decision.
If they follow through it will be great experience
I have had to use Carshield 3 times and each time it was perfectly smooth and easy taking care of
I had a hard time finding a shop that would accept my repair job using my car shield policy everyone said it was hard and took too long to get their money but once I found one all went well and I only had to pay the deductible
Took our car to the dealership, it was repaired and the bill was paid in 4 hrs. Great service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members