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CarShieldReviews 5,958

4.3

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From the business

CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.


carshield.com
Saint Peters, United States
+21
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CarShield Reviews Summary

CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
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Virginia
1 review
0 helpful votes
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Never used it due to no one...
February 4, 2024

Never have used the coverage due to there us no one in the area that I live in that will honor Car Shields plan.

Date of experience: February 4, 2024
Texas
1 review
0 helpful votes
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Reported issues and were taken care
Right away to there proper departments

Date of experience: February 4, 2024
Nevada
1 review
1 helpful vote
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Too early to make a recommendation.
February 11, 2024

We just a few months ago signed up for Car Shield and have not yet submitted any claim. It's too early for us to make any kind of recommendation.

Date of experience: February 4, 2024
Tennessee
1 review
0 helpful votes
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Replace Vehicle
February 4, 2024

The rep was very helpful with replacing the covered vehicle and explaining the coverage. He was very nice and professional.

Date of experience: February 4, 2024
Arizona
1 review
0 helpful votes
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The one sentence above describes the issue. Since the garage chose to clean rather than repalce the part that was causing me to get repeated engine codes, the claim was denied. Veery disappointed with my first experience with Car Shield.

Date of experience: February 4, 2024
Arizona
1 review
0 helpful votes
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Good to have with an older car
February 4, 2024

Very helpful and covered a few things before I sold my car.

Date of experience: February 4, 2024
Washington
1 review
0 helpful votes
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So far so good
February 4, 2024
Updated review

For the Price side recommended to anybody it's been a great company so far I haven't had to use it but one time and it was great

Date of experience: February 4, 2024

Great company
August 16, 2023
Previous review

Only had to use it once and so far so good that's all I can say at this time

Date of experience: August 16, 2023
North Carolina
1 review
0 helpful votes
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I have not used car shield yet but I'm sure I will need them in the future I'm satisfied they are a good company,thanks.

Date of experience: February 4, 2024
Ohio
1 review
0 helpful votes
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Car shield is good.
February 4, 2024

The main reason I left car shield is because of home shield.

Date of experience: February 4, 2024
Missouri
1 review
0 helpful votes
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Mechanic wouldn't touch this
February 11, 2024

Brought my car to be inspected (so I could tag my car). Needed a tirod. I showed him my CarShield card, He said "not worth the paper it was written on". They REFUSED to take the card. "Have had cars left on my lot for 3-4 days, before they paid". I called Customer Service. She was very helpful, but couldn't do anything. She suggested I send in the invoice and "maybe they will give you something back on it." I went online to get a webaddress. No luck. I DID get a response saying,"UNDER NO CIRCUMSTANCE would we pay an invoice after the fact." I just did what their CUSTOMER Service rep suggested.

Date of experience: February 4, 2024
Arkansas
1 review
0 helpful votes
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Would not cover a part
February 11, 2024

Car Shield would not cover a part that clearly in my service agreement.

Date of experience: February 4, 2024
Michigan
2 reviews
0 helpful votes
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Very much happy with your work 🙏
February 4, 2024

Very happy to be with the rest of the team and the work you do 🙏

Date of experience: February 4, 2024
Ohio
1 review
0 helpful votes
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Everyone has been nice
February 4, 2024

I had no problem I just wanted to be on the same page with everybody and with the mechanic is about to fix on my car to fix like yesterday it been a while an I'm struggling with transportation having to get back an forth to work otherwise I'm good.

Date of experience: February 4, 2024
Colorado
1 review
0 helpful votes
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4 out of 5
February 4, 2024

Somewhat satisfied since the first claim was denied even though the time and mileage had surpassed the needed per contract. They said it was an existing problem!

Date of experience: February 4, 2024
Michigan
2 reviews
0 helpful votes
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Only have had a couple of small repairs and they took care of them.

Date of experience: February 4, 2024
Illinois
1 review
0 helpful votes
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Overall Satisfaction
February 4, 2024

I've had two major problems with my car and car shield has been a lifesaver for covering all of these major issues and it's saved me close to 6'000.00 in mechanical fixtures and parts and labor

Date of experience: February 4, 2024
North Carolina
1 review
0 helpful votes
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Cancele mi aseguradora
February 4, 2024

Bueno bueno bueno bueno bueno bueno bueno bueno bueno bueno

Date of experience: February 4, 2024
Massachusetts
1 review
0 helpful votes
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Auto reminders
February 11, 2024

Even after talking to 3 agents explaining WHEN they would get paid. They told me ROBO calls will still HARASS me every day..

Date of experience: February 4, 2024
Ohio
1 review
0 helpful votes
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Professional
February 4, 2024

Never had to ask they knew what to do to fix my problem

Date of experience: February 4, 2024
Iowa
1 review
0 helpful votes
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Question About Mechanic
February 4, 2024

I called to ensure the mechanic I wanted to use was approved. Easy process.

Date of experience: February 4, 2024