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From the business
CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I had to reschedule my payments to accommodate my pay periods. The person helping me was professional and friendly and quickly made the adjustments I needed and reviewed what was done, so that I knew everything was correct.
What do you do when your transmission mounts fail causing your engine to come crashing down while driving?
Call CarShield. They towed my car home that night then once we finally found a transmission shop, they had it towed.
Best part was no money for the tow and lots of help getting the process started.
Requested cancellation to my policy and was assisted in a very professional manner.
Satisfied with the service and everything was done in a timely manner. The agent was very helpful in helping me with my problem
They are experience in their job. And explain what they offer.
Awesome customer service I was not in a position to purchase another vehicle thank God for Car Shield called to submit my claim and the rental service was initiated by the Car Shield Family and taken care of in a matter of days! Smooth process...
Air Conditioning issue, covered.
Engine Mount, covered.
Transmission, covered.
Rental Car during repairs, covered.
What Else Can I Say?
Have only talked to two representatives thus far and have been very pleased!
They were easy to understand and and very helpful and knowledgeable!
I needed to take my car to a repair shop appointment the next day. However the day before my appointment I found that my car would not start. I called Car Shield to request a tow truck to take the car to the shop, and they found a tow company and sent it out all in about 5 minutes. Now that's service!
Car Shield covered the costs of a very expensive repair of an oil pan gasket leak on my car. I was very pleased with the claima process.
I just had my transmission repaired and now you tell me that the shifter pin, which I would think is part of the transmission linkage is not covered. It seems odd to me. I am disappointed.
You all did what you said you would do. Very pleased with your services.
The service was impeccable, timely and fair. They kept me informed on all issues and resolved my concerns positively.
They tell you that they will pay for you to get your car fixed but they denied me when it broke down they said it had a pre-existing condition that isn't true I only had the car for a year. Very misleading
The agent was helpful the second time to update the expiration date on my credit card.
Car Shield did what they promised to do. That is not always the case with some warranty companies.
To be honest, I have been paying for years, but yet to use this service. But some of the people I referred has have problems. They can't seem to get Car Shield to pay for their repair costs 😔
I called to change the credit card used for my premiums. It was quick and easy and done correctly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members