Carpet Cleaning Tucson

The Carpet Police carpet cleaning service has a five star rating but I do not see how that can be. I had used them at the recommendation of my next door neighbor about five years ago. When they cleaned my carpets it was one of the best experiences I could have asked for. The men who did the work were respectful, professional -- did a wonderful job, and went the extra mile. They were good human beings doing their job with enthusiasm and pride of work. I tried another company a couple of years later and the cleaners were not the same... tried to upsell on everything and charged $5 for every spot. Couldn't believe it. This time I decided to use Carpet Police again because of the excellent earlier experience. But yesterday's experience was a nightmare... now getting a form of PTSD remembering it! The person I spoke to when ordering the service was friendly and apparently remembered me. He looked my address and said my name correctly. He offered me a reasonable price and then said he would apply a 15% discount "to make it more affordable." I was pleased with that and added a chair cleaning to the order. I had an appointment for a certain time and day. The cleaners called and wanted to come 3 hours early because they were finished with earlier appointments. I said that we would not be available until the appointment time (still had many personal things to pick up and wanted to wait until my son was home from work). The caller seemed very displeased but still arrived at the appointment time. From the time they arrived to the time they left, there were almost continual problems. After measuring every foot of the carpet in several rooms (they already had the measurements on file and with them), the lead cleaner said it would be $40 more than what I had been told. After calling his "boss" he said that the owner told him that no one had given me that price. He argued with me about this for some time (he gets paid by the hour... just saying...). His attitude was extremely unpleasant and he proceeded to complain about the spots on the carpet and remained negative about many things throughout the whole ordeal (for me). I tried to speak on the phone with the owner David Bedford (or so he told me) and he was argumentative, dismissive, and kept power talking over me with one kind of denial and "explanation" after another. He said he had never told me the price I was given over the phone. Finally he stopped shotgun talking long enough to say that he would honor the discount price... after forcefully telling me he had already apologized to me and lecturing me on accepting his statement that he was "sorry for the misunderstanding." What misunderstanding? No apology there! Or maybe that is a kind of apology that doesn't accept responsibility for problems caused or rudeness... Since my son had moved all the furniture, the rooms were ready to go when the cleaners got there. One piece had been overlooked and the lead cleaner told the other one to put it on my brand new light blue velvet couch. I intervened. I can see why there was so much complaining about spots... so that the areas of heavier traffic not cleaned well could not be considered poor work. After researching my stain proof carpet I now see that the wrong cleaning solution may have been used on it. The carpet edges had not been cleaned at all but at my request it was done. Finally, totally exhausted, I paid the price agreed on and they were gone. This morning I saw that the name on the invoice was my neighbors' last name with my first. Like I said, an extremely unpleasant and unprofessional experience. Beware... be alert... and document well any online estimates... As for me, I can't imagine taking another chance with this company.