Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I was charged for an upgraded plan which I did not want.
It is easy to look for potential care givers for my children.
I am looking for a babysitter. Let's see if I find one.
The website is easy to use and the profiles are very informative.
Hi Donna, Thank you so much for the great review! Happy to hear the site has been working well for you!
Just started so I'm not sure yet, but so far user-friendly website.
Thank you for the 4 star review.
I continue to get error messages when trying to message potential caregivers.
Hello Gabriela, I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number
REV-003278 in your response along with a screen shot of the error message received.
Within an hour of placing an ad, I found the perfect person
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I like how easy it is to find the services I need.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Had to reload multiple times for the payment transaction to go through.
Hello Ruby, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003354 with your message.
It was easy to setup and appears to have access to all the background information we want.
I am a Certified Nursing Assistant with over a decade of experience and I signed up for care.com a year ago as a Senior Care Provider and I still have yet to find a job through their services.
First I created a basic profile and applied to over a dozen recent job postings in my area. I never heard back from a single person requesting a caregiver because all of them had signed up for care.com, been overcharged by care.com, then terminated their membership.
I decided to upgrade my profile and pay $40 for the background check and the $20/ month membership fee.
A month after my background check was completed, I logged onto care.com and the screen displayed a message that my account had been terminated and I couldn't log in.
I checked my email and had a message from care.com stating that my account had been terminated.
(Here I have copied and pasted the email below):
We are writing to inform you that we have terminated your Care.com membership.
Under our terms of service, Care.com has the right, among other things and in its sole discretion, to terminate your membership for any reason or no reason, with or without notice. In addition, Care.com is authorized by the terms of service to notify other members with whom you have corresponded of this action.
As indicated, Care.com may terminate a member for any reason or no reason. Accordingly, we have notified members that our decision to terminate your Care.com membership does not constitute and should not be interpreted or used as information bearing on your character, general reputation, personal characteristics, or mode of living.
Sincerely,
The Care.com Team
So I decided to call them and find out why my account was terminated because as you can see from their email, they state that they can "terminate any account for any reason or no reason at all."
This is one of a few phone numbers I found online for contacting them.
*******115
Press 3, then 1
However, no matter what number you call, you will never get a hold of an actual customer service representative. You will just follow the command prompts, be on hold for half an hour, then the system will automatically hang up on you.
It's still a mystery to me why my account was terminated. I believe they do this with many accounts- just collect money, then terminate an account for no reason. They are crooks.
If you've had bad experiences with care.com and ever need a Senior caregiver in the Tucson area, email me- *******@live.com
All i've managed so far is to pay for the right to read my messages. I'm not impressed so far.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I don't like being given the run around. I simply want to look at what the applicant has to say.
Hi Gail, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-006750 when you message.
I love being able to view all the caregivers as well as describe our family to find the best fit!
Hi Kellee, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
When I signed up I did not find a place to enter the code for the 20% discount for upgrade.
Hello Walt, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005482 with your message.
I wish I knew more about the add-ons before I made my decision on the duration of plan to purchase.
Hi Sean, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Care.com only wants your MONEY $$
They need to spend
Less money on fake MARKETING and more money on QUALITY...
I am just annoyed that before I paid, I had caregivers saved and then had to start all over again.
Hello Jo, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007769 with your message.
So far was east to sign up and get set up. Eager to see if its easy to find help
Not as affordable as I might have liked but! Im in need so I am thankful to have the option!
Hi Jess, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007454 with your message.