Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
Do not like that you keep asking for more and more money
Would be less confusing if caregivers that cannot be booked would not show up as potential hires
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005836 when you message.
Site is hard to use. Not sure how to proceed from one to the other, very frustrating
Hi Debbie!
Thank you for sharing your feedback! If you'd like to message me with the questions you have regarding the site, I would be happy to assist you!
I don't think I should have to pay for a subscription just to contact potential pet sitters.
Hi Susan,
Thank you for your feedback. We will be sure to pass this information to our product team.
I like the concept but the interface is not very user friendly
Hi Theresa, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008426 when you message.
I sent out six messages and only one replied, I am hopeful
So far so good. Just joined and in need of senior care.
Thanks for the great review! We'd be happy to help you with any questions you have on the process. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-008515 when you message.
I wanted to pay monthly and you took all the money tonight. Now I have no money!
Lots of care givers and useful information but lot of fees too
Hi Crystal, We appreciate your review. We'll be sure to share your feedback with our management team.
Hard to believe your charging so much to people that need help
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Had to refresh twice. Cumbersome to navigate, and not clear on direction.
Hi Peter, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010838 with your message.
Just used it once when I lived near DC. It was great!
Hi Heather!
Thank you for your feedback! I'm glad to hear you have had success with the site!
Just signed up I have not experienced anything but the service money game on the sign up!
Hi Charles, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004944 with your message.
It is still early I will let you know as it progresses
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV008517 when you message.
I haven't even set up an account or listed what I need
Hi Ted, Thank you for your review and membership.
I am just starting, and I have not encountered any issues, yet.
Hi Caretha, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-011850 with your message.
When I tried to change some information I got an error message.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I wish I had the ability to sort caregivers by star review.
Hi Janice, We appreciate your review. We'll be sure to share your feedback with our management team.
I just need a one time assistance. Not a 12 month subscription.
Hi Radonna, We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at help.care.com as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-010548 with your message.
Don't care for all the add-ons after committing to the base price.
Hello Bonnie, We appreciate your review. We'll be sure to share your feedback with our management team.
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dorothy, We appreciate your review. We'll be sure to share your feedback with our management team.