Canadaflowers.ca

Terrible. I ordered a PREMIUM size vase of roses and spent the extra money on it. My recipient sent me pictures and it looked like the lowest tier, least expensive versions of that bouquet. NOT AT ALL like the picture. I cannot even imagine what you would get if you ordered the lowest tier. I contacted the company, and they were quick to respond, but after "looking into it with their affiliate" deemed it was appropropriate even with using substitutions and offered me a 15% discount on next order. How INSULTING. I would NEVER ORDER FROM THEM AGAIN and be EMBARRASSED by my gift. They should have refunded me at least a portion of my cost.

Sadly, this company is the middle man and they take 30%. I ordered a deluxe arrangement and paid 130 USD for an arrangement for my sister in Canada. The picture I ordered and the actual one that arrived were totally different. It looked like a basic version with 3 roses instead of 12, a plastic container instead of a ceramic one and about 1/3 as full. I reached out to the company and they did nothing. Yep, nothing.

Ordered a specific flower arrangement for my aunt's funeral. I purchased the larger "recommended " size and the total invoice was $165.00. I asked to have them delivered to the church for noon as the viewing and service were all held at the church. The whole event was only going to be about 2 hours long so it was important to have the flowers there at noon.
By 12:15 they had not arrived so I called their customer service number and spoke to a rep. He said they called the church and since the service would only start at 1:00 the flowers should be there by then. That's not what I had requested. The flowers arrived as we were leaving the church so they were put in the funeral car and taken to the cemetery. When I saw the size and the arrangement and compared to the picture I ordered, they were not at all the same, flowers were completely different and the size was considerably smaller then indicated.
Very very disappointing. I sent an email explaining and they said they would investigate. No feedback after 4 days so I did a follow up email….no, response. Wrote one more follow up email….nothing. Sorry I will never again order through them. I order quite frequently as I do appreciate receiving and sending flowers for all occasions. They're off my order list!

Bouquet looks nothing like what I bought on their website. I received two emails RIGHT after purchase: 1 to say they couldn't deliver on the day I picked, 2nd email was to tell me they didn't have most of the flowers in the photo. I contacted them to make sure it would at least be the size/volume I saw on their website, to which they said yes. All lies. A $90 bouquet had a total of two roses and about 6 other flowers. AVOID this place and go direct to a local flower shop. This company shouldn't exist.

BUYER BEWARE, these guys are scam artists. I normally check reviews before ordering online, but I didn't have time. The flowers I ordered looked nothing like the photo on their website. The bouquet posted had several tulips, and the flowers delivered had half the amount. They will offer 20% discount, if you call them on their BS. I also paid for the upgrade to add more flowers, which they did not do. They also sent an email after thee fact saying they did not have the balloon I ordered, so instead of refunding the cost, they said they "added even more flowers". I have uploaded the photo from their site (1) the bouquet my BFF received, and the 2nd photo is the image are the flowers I thought I was. Buying, the I will never order from them again.

I would strongly discourage you from using Canada Flowers if the flowers you are sending are for a significant or important event. Canada Flowers claims to care about customer satisfaction but this is far from what I have experienced. For the 2nd time, they have failed to deliver my order on the agreed upon day. This happened for my daughter's high school graduation when the flowers just weren't delivered and the order was cancelled and then more recently when I ordered flowers for a birthday celebration. In this instance they delivered the flowers 2 days early because of impending weather forecast for the day BEFORE the party. They did this on a Thursday at 1:30 in the afternoon, 2.5 days early without my okay which I would not have given. They didn't even leave a voice mail letting me know this was happening. The flowers were delivered 50+ hours early! Extremely disappointing and I was insultingly offered a $14 refund. All other businesses were opened on the day of the party and I would just have used another florist. With no help from customer support, I even appealed to the owner of Canada Flowers: Dennis Sunstrum the day before the event for a refund so I could buy new flowers but after a week he has not even responded.

This has been the worst possible experience! Ridiculously bad service, awful communication, broken terms, and conditions and timing. Nothing was made properly

Well, the main point is the flowers weren't delivered on the delivery day, 2/3 of purchased items were not delivered at all and it was even not the same day delivery! The delivery was for the Birthday girl, and she got it the next day when it was no longer her BirthDAY and not all that should've made her happier even came to her

The order details:

The flower delivery was set up and paid in the middle of the work hours and it was arranged for the next day

I got an email about a required flower substitution At 10:27 a.m. on the delivery day and it was approved by me 2 minutes later.

In terms of our agreement, I made all that was necessary from my side and without any delays in terms of payment, communication or providing the necessary delivery details. Canada Flowers did not do anything right from their side

1) The Delivery did not happen on the delivery day that they have confirmed

I asked them why via email. They said "due to a system error our affiliate did not receive our request to proceed with the substitution yesterday" and gave me a freaking 15% discount off for the NEXT time order as if they'd expect me to have one.

The avg cheque for flowers is usually $100-$150, so the wasted order alongside their customers ' plans is equal to around $15-23 for them I suppose.

2) I did not get all the items that I paid for and did not notify me and did not refund me. So, partly it ended up being a scam

I purchased 3 items: flowers, a big birthday balloon and a cute teddy bear. They delivered only flowers without giving me any note that they were not able to deliver what I paid for and they did not refund it yet also

The resolution, they failed every single step they were responsible for.

I do not recommend it for sure!

Avoid it in all possible ways. Or if you have to deal with them, just mind that your order might not be delivered, or something else may be delivered instead, or not all of what you purchased might be delivered.

Total scam of a website. Do not use! Took money and never delivered flowers. No answer to emails!

Late to receive and deliver their products. Normally they can do same day to next day delivery but when I ordered flowers for my mother in laws birthday the product was 4 days late and expected an extra delivery fee and sometimes a fee to make any minor changes.

Ordered flowers for our dear friend who is ill. What was sent was nothing sort of embarrassing. What arrived was nothing like what was ordered, despite paying for the upgraded bouquet. We paid $146 and what was delivered was just complete rubbish. An insulting 15% off was offered for our next purchase! There won't be one. Do NOT go near this company, a complete scam.