I ordered Mother's Day flowers from 1800Flowers and they did not get delivered. I sent an email and got no response. They said they sent a voicemail to my home phone, which I did not get. When I called to find out what was happening I was told that the bouquet I ordered was not available in the recipients area. It's a mixed flower bouquet. That's it. When the service rep gave me product keys to enter so I could pick another bouquet, none of the product keys worked on the site, so I could not see what was being sent as a replacement. I could not get delivery on the date I chose either. The flowers were to be sent a few days prior to Mother's Day. Now they won't be delivered until two days past Mother's Day. This is unacceptable. I'm not happy at all. The bouquet that was chosen was also of lesser value and a refund will not be given. Stay away from this company. I've used them in the past and had no issues. It's going downhill fast. The other issue is that the call center is so noisy and it's hard to understand the agents. UPDATE: The second bouquet was not delivered either. They said there were no florists in the recipients area. There are over 100 florists in a 50km radius of the recipient's address. I asked for a full refund and am still waiting for that. Will update if I don't receive it.