website thubmnail of Camouflage
How would you rate Camouflage?
grey star
grey star
grey star
grey star
grey star
Canada
1 review
0 helpful votes
Follow Stephanie A.
Unfollow Stephanie A.
Send Message
Share Review
Report Review

I do not recommend this company at all. I'm pretty sure they scammed me.

I ordered in November and after multiple inquiries I was told that it was shipped and would arrive in ten business days. It was shipped via courier. I was told I should received for Christmas as it shipped the first week of December.

It is now January 11th, over six weeks since I placed this order. I ordered this to my address in Newfoundland and it did not leave Dieppe. It updated several days ago to say it's being returned to sender. They did not attempt delivery and there was no error in the address on my end.

I tried customer service and they simply do not provide customer service. I requested that they ship my order out again, as I did not receive it. They refused, saying they have to receive the order first. Asked for a refund and they have to receive it first.

So I ordered items for my kid for Christmas, had him disappointed and assured him it was still coming. Now I'm told I have to wait weeks again for it to be returned to the company before they will reship. The company did NOTHING to help me.

I do not recommend taking a chance with this store for online orders. This is the worst service I've encountered so far for online ordering. The customer service representative wouldn't even provide a telephone number to speak to someone else. Very, very poor service and I'm starting to wonder if the online store is a scam.

Worst. Customer. Service. Ever.

Date of experience: January 10, 2025
Canada
1 review
4 helpful votes
Follow Charles R.
Unfollow Charles R.
Send Message
Share Review
Report Review

What the $#*!.
November 5, 2020

Order something simple. 2 plastic cups. Never came. Then they said it was returned to them because it was unclaimed? I said that's a load of $#*!!, refund me. They said they would reship for 40$. $#*!ing scam. I had paid 15$ in shipping already...

$#*! you camo-rip off.ca

I hope they include swear words.

Don't buy their $#*!.

By the way, there are companies that will wrote good" to great" reviews about websites if you pay them.

Camouflage obviously employs this company.

Date of experience: November 5, 2020
Canada
1 review
5 helpful votes
Follow Jacob F.
Unfollow Jacob F.
Send Message
Share Review
Report Review

Placed my order Dec 6 waited and waited after calling for two weeks finally got a hold of somebody who told me they had no record of my purchase after another few days of getting the run around finally got them to acknowledge my order but it was still processing for another few days my order was supposed to be Christmas presents so this year I will be giving late gifts thanks to camouflage.ca and heaven help you if your trying to use there 1-800 number you have better luck talking to the dead if you want my advice find another website this one is nothing but a head ache and waste of time

Date of experience: December 27, 2016
Canada
1 review
1 helpful vote
Follow Anthony M.
Unfollow Anthony M.
Send Message
Share Review
Report Review

Lies
June 16, 2020

Says need to specify to ship canada post, lies, they shipped it them anyways instead of the other one. No status on order until I had to message them about it then suddenly within 2 days it was shipping. All order ship from.BC, nowhere on thier website does it say that. Even quoted them from thier own website about the shipping and was just a brush off ah well orders gone now. My first and last order.

Date of experience: June 16, 2020
Canada
1 review
3 helpful votes
Follow C S.
Unfollow C S.
Send Message
Share Review
Report Review

You may remember me, l came to your store to purchase 2 air guns, the owner, and 2 employees ignored me when l ask to see 2 guns, no one was in the shop, so don't lie and say you where busy... All you seen was a half black man, l went out and has a smoke, 35 minutes and still no air gun brought out to show me. Yes l left, and did a review, that you lied about... So it's nice to see your ranked last to buy air guns from... And lv purchased over 20 air guns from your competitors since... Don't buy from this owner, he's way over priced and will probably sell you a broken gun, seems that's what they do best, then screw you around with the no refund policy... Not Recommended... lts cheaper every where else period... l tried to add pics but it won't let me..

Date of experience: September 4, 2021
Canada
2 reviews
14 helpful votes
Follow steve s.
Unfollow steve s.
Send Message
Share Review
Report Review

Avoid
October 26, 2019

Be careful buying anything discounted online because it cannot be returned. I tried to return something before being shipped and naively agreed to a discount over the phone only to find out I can't return the item. Dishonest vendor. Avoid.

Date of experience: October 26, 2019
Canada
1 review
1 helpful vote
Follow Marie C.
Unfollow Marie C.
Send Message
Share Review
Report Review

When looking for good quality key chains I came across Camouflage. I was so thrilled to go through the variety and bought myself and my friends 5 chains. They are affordable, good in designs and most importantly sturdy. Many of my friends appreciated my keychain and I suggested them to check Camouflage as it has brilliant collection of such unique products. They had my products delivered home. I did not have to remind them to deliver my product on time. I was offered good quality products and services without any delay in delivery. Happy with all that they do! Try out their products.

Date of experience: October 16, 2013
Canada
1 review
3 helpful votes
Follow Susan R.
Unfollow Susan R.
Send Message
Share Review
Report Review

I ordered a red dot sight for my son. They sent it after 4-5 business days. It arrived and was not what i ordered. They asked me to pay the shipping to return it and then they charged me a restock fee. Nice customer service will never deal with you again.

Date of experience: December 4, 2019
Canada
1 review
3 helpful votes
Follow Dingus I.
Unfollow Dingus I.
Send Message
Share Review
Report Review

I compared their prices to all other Canadian suppliers/retailers and they overprice everything, you can find everything at a cheaper price elsewhere online. When I tried to confront them about this via twitter they just ignored the post completely, I think they might be going out of business or they just don't care about customer service. I hope they change their business strategy for their sake.

Date of experience: February 11, 2019
India
1 review
3 helpful votes
Follow Jo B.
Unfollow Jo B.
Send Message
Share Review
Report Review

My friend who manages scout programs wanted some attractive merit badges for the kids. I was looking online and stumbled upon the Camouflage site. There were different shapes and attractive colors with different merits like painting, music etc on it. Impressed with the badges I forwarded the link to my friend and he called me back for thanking me. He booked different badges and when he passed them to the kids they were really excited with the pattern. I never thought there would be anything like Camouflage to offer brilliant products like badges. I suggest you to visit the website once to see the enormous products they sell.

Date of experience: October 15, 2013
Canada
1 review
5 helpful votes
Follow Kai R.
Unfollow Kai R.
Send Message
Share Review
Report Review

I tryed ordering waited for weeks and nothing then we got ahold of someone who said they have the record of my order but it wasnt even wrapped yet this was supposed to be my christmas present and ive been waiting very patiantly

Date of experience: January 11, 2019
Canada
1 review
0 helpful votes
Follow Harpreet S.
Unfollow Harpreet S.
Send Message
Share Review
Report Review

I bought a cold steel katana machete from there website. The first shipment the blade has dents and flakes on them like it wasn't even finished or has been brutally tested. I sent it back and the second one they shipped looked like it had been hand grinder (not machine grinded). They want me to pay for shipping if I return the second one or give me a 15%discount. This isn't about the discount, this is about buying a product brand name product like cold steel but getting a used or knock off from this store. Be careful befor you buy from this store. I even bought a walking stick black torn cold steel and the top plastic peice wasn't even set on properly.

+2
Date of experience: July 7, 2022
Canada
1 review
1 helpful vote
Follow Joseph L.
Unfollow Joseph L.
Send Message
Share Review
Report Review

Love it
October 31, 2020

Best hot damn service, I had. Ordered everything & got everything. Was rough at the begging, but they pulled through. I will forever be ordering from here

Date of experience: October 30, 2020
Canada
1 review
2 helpful votes
Follow patrick b.
Unfollow patrick b.
Send Message
Share Review
Report Review

Good
January 30, 2021

I have never seen a place with such a amazing sellection of knives. I mean very good quilty knives. And if your looking for a specific knife they will help you find the best knife for the use you need it for

Date of experience: January 29, 2021
Canada
1 review
3 helpful votes
Follow darren m.
Unfollow darren m.
Send Message
Share Review
Report Review

Absolutely terrible
September 6, 2021

I ordered a pellet gun off their site and it never came in. So I contacted their customer support and I was told there was a "glitch" in my order and that my payment appears to not have gone through when it fully did. I also emailed them and they were rude to me. DO NOT BUY FROM THEM. SERIOUSLY.

Date of experience: September 6, 2021
Canada
1 review
8 helpful votes
Follow Tango p.
Unfollow Tango p.
Send Message
Share Review
Report Review

Poor customer service
December 2, 2015

I bought a tomahawk sheath from them and on receiving it found that it was too small to fit -- the strap wouldn't reach the dome snap, so it was useless. I contacted Camouflage. They suggested that they did fit tight so try to wiggle it on. No luck. Given that, in round numbers, a $5 sheath cost me $15 to ship so I'm in for $20, I asked them to just send me a replacement. They won't do so unless I send the totally useless one back to them first, so now my $5 is costing me $35. And no guarantee the next one will fit! A customer shouldn't bear the cost of a seller's quality problems. Very disappointed. I'm appealing with one last email. I'll update if I get satisfaction. It's too bad. When you're buying on the Internet, sight unseen, you put a lot of trust in the vendor, that he'll do the right thing, esp in Canada where postage is so high.

Update: shortly after posting that, I appealed to them to do the right thing. They said they had checked others in stock and they were fine -- just tight. In other words, they don't accept that mine doesn't fit. Why they think I would want to spend time haggling with them if it did indeed fit is a moot point. After that, they stopped answering emails.

Date of experience: December 2, 2015
Canada
1 review
1 helpful vote
Follow Brandon S.
Unfollow Brandon S.
Send Message
Share Review
Report Review

Terrible, waste of $77
March 1, 2024

Title: Disappointing Experience with Used and Defective Knife from camouflouge.ca

Review:

I recently purchased a knife from camouflouge.ca, and unfortunately, my experience has been far from satisfactory. When the knife arrived, it was evident that it had been previously used and returned by another customer. The sealed plastic packaging was already open, and the blade had a noticeable scratch on it. Moreover, there was dirt and gunk in the pivot pin, indicating poor quality control.

To make matters worse, the design of the knife itself is defective. Part of the blade chips permanently because a metal pin inside the handle hits the blade when it is closed. This flaw not only compromises the functionality of the knife but also raises serious safety concerns.

Furthermore, the folding knife's action is extremely stiff, making it hard to open and close manually. Other users have reported similar issues with the knife, including difficulty flicking it open without loosening the pivot to the point of blade wobble, and the liner lock requiring two hands to disengage, making it clumsy and awkward to operate.

What's even more disappointing is the response from camouflouge.ca when I raised these issues. They requested proof with a video, essentially gaslighting me and implying that my concerns were not valid without visual evidence. This lack of customer support and accountability is unacceptable.

In conclusion, I would strongly advise against purchasing from camouflouge.ca. Their sale of used and defective products, coupled with poor customer service, makes them an unreliable and untrustworthy retailer. I urge others to take their business elsewhere to avoid similar disappointing experiences.

Date of experience: March 1, 2024

Overview

Camouflage has a rating of 1.5 stars from 17 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Camouflage most frequently mention and customer service. Camouflage ranks 15th among Military Surplus sites.

service
2
value
2
shipping
2
returns
2
quality
2