I'm just enjoying the process, really. I experience some tech related annoying issues occasionally but so far so good. Great to just be able to talk about my issues without feeling like a burden.
Imho: Calmery provides the most welcoming atmosphere I've ever experienced on such e-therapy websites. Super supportive service and kind and compassionate mental health professionals – great job!
I have only had one session but I am satisfied and think it will be a good fit. I'm looking forward to feeling better with calmerry Daily mental support
I'd like counselors to respond more often per day. That said, I'm grateful for supporting me and adding extra video calls - they compensate for the messaging void!
Didn't really work for me as, like with the other online therapy platforms, there is a lack of therapists in my area. Calmerry says all of the therapists are qualified, but we know that's not what makes the difference. Wish they would be more upfront about this. Their matching process doesn't work if there aren't therapists with the skillset you want available.
The counselor may reply once a day only. Also weird the therapist doesn't have a headshot, at least mine; however, did take some time or effort into replies and not cut and paste. Note I had the messaging only plan. I think the input for text could be better. If you press return, it sends the message, not a new paragraph.\
Edit: I tried a new therapist (also no headshot) and kind of given a scolding like whatever is wrong with your current therapist when I asked to switch. I like the other platforms where you can swtich freely and not given grief over it.
I was hoping for a modern tailored experience, tele sessions, with a hand selected therapist based on patient needs and background. Botch job operation, misleading costs, no consideration for appropriate pairings, just seems to randomly pick an available therapist (mine was comically bad and off-topic) and wildly short 30 minute sessions. This is never the standard for therapy sessions and was unexpected find. Causing the therapist to constantly mention time and not really listen, which how can they even do their job efficiently? This is a shameful car salesmen approach that should not have a place in the mental health landscape, where the last thing someone needs is to feel taken advantage of. After all was said and done and I requested a refund after my initial intake... someone from their team emailed asking if I was interested in giving feedback about my experience. We set up a google video meeting and then he didn't show up for it. So I sat waiting for 20 minutes before exiting. This company clearly preys on vulnerable people seeking help. Was told by therapist to go on Dr. Phil... As much as I appreciate her effort in attempting to help, this was very misguided and strange. Is this company affiliated with Dr. Phil? When I politely said I wasn't interested in that she responded with trying to hype up Dr. Phil and his legitimacy. I mean...?
In response to rep's comment. I specifically asked the therapist if I could do two sessions back to back to make a full hour twice a month and she said that wasn't possible. I was trying to make the best of the misrepresented time frame and was told that wasn't an option. Was also not refunded the full amount. Assuming I was charged for the full session... when really that should be a loss to the company given the circumstances, not deducted from the client or even therapist for that matter.
There is a basic box checking you do for them to use as a guide for finding a therapist during sign up but not very specific. Nothing like faith-based vs non faith-based, lgbt allied, etc etc. So the pairing isn't going to have as much success.
Hello Elizabeth! Thank you for reaching us! We are deeply sorry that you had such a bad experience with our service! Our Matching Agents always assign clients to therapists really carefully, however, if you don't like your therapist you can always change them for free. Please note, you can schedule your video sessions as you wish. You can schedule two 30 min sessions in a row and have a full one-hour session if you think one 30 min session is not enough for you and your counselor. We are deeply sorry that our representative didn't show up for the meeting, we have already contacted him and he will email you very soon. Also, our Personal Manager for therapists has already messaged your counselor because we have nothing to do with Dr. Phil work.
Calmerry is kind and patient. She's got a sense of humor and that's helpful when talking over things that can sometimes feel awkward. I highly recommend calmerry.
I'm very satisfied with the service so far. My counselor is very friendly and helpful. I like how he makes me feel comfortable and open to talking about any issues I have
Clients are charged regardless of activity on the platform. Technical issues are common and often, rendering the app useless but Calmerry continues to collect their fee.
Hello Sondea. Thanks for the feedback. Please note that Calmerry is a subscription-based platform. With your 1st payment, you create a subscription that automatically charges you as per your plan. This information is visible to the client during the check-out process.
I can recommend Calmerry to my close friends and taking help from a professional in general. Decent price, emotionally and physically safe place to vent. Nice to be there.
The therapist I was matched with helped me start to feel better. She encouraged me to unplug from my phone, which helped me get my feelings out instead of bottling them up.
Calmerry is fantastic! Responds very swiftly yet with thoughtful and detailed advice, extremely friendly and approachable, and backs up her guidance with data/studies which I value so much!
I have been taking help from Calmerry for the last two years now. They're dependable and fast. That is why I really like seeking help from these. Thankful for its friendly service.
Calmerry has been able to help me through the spectrum of family, work, relationship and personal concerns in a short span of time. Calmerry is a great listener and provides informative feedback.
Calmerry got the best counselor that I have worked with. Easy to talk to and knowledgeable, realistic yet positive. I extremely recommend him to anyone!
I'm an LGBT person and a victim of discrimination. Here, I found the support everyone in my situation must get! Very LGBT-fiendly platform. Highly recommended!
I am very new to therapy, and so far calmerry has done a great job in making feel comfortable, heard, and like my issues matter.
Calmerry is very practical and a great listener. She wants to know what assists you best to get therapy work FOR you!:)
Calmerry is very caring and kind. She's easy to talk to and also we've been capable to get through life in my really tough time.
Nahira - she's a very kind-hearted therapist. We enjoyed her guidance and improved our relationships as a couple! We are lucky to meet her there!
Answer: Hello Naomi! If you mean our Coa (reflection helper) - the test was written by our psychologists and was created to assist the client in tracking their daily moods, thoughts and feelings. If I am wrong, please clarify your request :)
Answer: Hello Tiffany! You can reach our support team in the chat space on our website or email them at team@calmerry.com Our support team is here for you 24/7. They will send your request to Calmerry's Billing Dept. and assist in resolving any of your queries.
Calmerry has a rating of 3.3 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Calmerry most frequently mention online therapy, mental health and video sessions. Calmerry ranks 2nd among Therapist sites.
Hello Smanantha. Thank you for your feedback. We are deeply sorry for the situation. We always do our best to match the client with the best suitable counselor. Giving us as much information as you can surely help. Also worth noting, that our team does not "scold" before changing the counselor, we simply ask for some details to understand why you were not satisfied with that particular counselor so that we can match you with a better fit.