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Calmerry

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Pennsylvania
1 review
0 helpful votes
Follow Terry S.
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Services is not rendered
November 11, 2024
Updated review

My son was a client of Calmerry. The therapist he was seeing informed him she was to be hospitalized. During the next month of services, she was difficult to reach. But when he finally reached with her, he met with her for 30 minutes. We paid for the entire month. The next month he reached out to her to set up another session. Although he reached out to her number of times she never got back to him. Since he was unable to reach her, we canceled our account. We contacted Calmerry and explained what happened and asked for a refund for at least one of the months. They gave us the royal runaround. Told us that their billing manager would get in touch with us as soon as possible. Did not hear from them for a week. Continued to contact and explain the situation. After over 18 emails most of us with requests to contact me I was told they could not find my emails in their system. I sent them a list of all of the emails. I was then given the option of having a month and a half of therapy with a new therapist at no charge. What ridiculous solution! Three hour long sessions with someone you have no rapport with is not an answer to accompany who doesn't provide services, and then refuses to accept that they did not contact you to let you know services were unavailable. The therapist are fine, the support system is the worst I've ever dealt with

Date of experience: November 8, 2024

My son was a client of Calmerry. He changed therapist in midstream, but had liked both that he was working with. The second therapist told him she was going to be hospitalized for a bit. We paid for the month, and she counseled him one time during that month and then went radio silent. He reached out to her a number of times. We paid for the next month. Again radio silence, not just from the therapist, but also from Calmerry. No communication saying the therapist was unavailable. We had canceled our subscription. But they had already charged us for the third month. It took them almost 3 weeks to get back to me and offer to refund the third month since it had only been a few days since they had charged us when we canceled. And ridiculously, offered a free month and a half of service with another therapist. He had canceled them and was not interested in another therapist. He had found someone to work with since he had not had sessions for almost 2 months. I have tried and tried to get someone from Calmerry to speak with me about this. I believe they are ghosting me and hoping that I will forget that they owe me $465. Their billing, customer service, and management are beyond poor. And unless I hear back from them soon, I will continue to blast them on every website I can find.

Date of experience: October 18, 2024
Switzerland
1 review
1 helpful vote
Follow Rory R.
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A friend of mine loves this app so she told me that I should also try it. I'm happy she told me about it because it's exactly what I was looking for. I can talk to my therapist when I get home from work, and the mood tracking feature is amazing.

Date of experience: November 22, 2021
Switzerland
1 review
1 helpful vote
Follow Gabrielfarro W.
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I went through a breakup recently and it was one of the worst experiences in my life. Honestly, I don't know what I would do without my therapist, he's a real professional and his advice helps me deal with my depression. He replies every day, and video sessions are great.

Date of experience: November 17, 2021
Virginia
1 review
1 helpful vote
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Great experience
April 24, 2024

"Using Calmerry has been a positive experience overall) I really appreciate the super-fast assistance I got from the support team - it made me feel that my personal time is valued.

I'm very satisfied with their matching (although I wish I could choose the therapist myself, too) because I needed someone informed and affirming and had a previous awkward experience where it was hard for me to find the one I vibe with. Here, I was matched with the therapist Alicia, and she's super-friendly and has a really positive and supportive approach that resonates with me.

Thank you!"

Date of experience: April 24, 2024
Nebraska
1 review
1 helpful vote
Follow Danielle A.
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I subscribed to this service on Monday. The first appointment available with my assigned therapist was on Friday. I had done a web search on the therapist once she was assigned to read her reviews, and her online reviews state she does not show up for appointments. She has a 1 star rating online. For our Friday appointment, she cancelled two hours before the appointment. I contacted customer service to have a new therapist assigned and to request my subscription be extended by one week, since I had waited one week for my appointment. The CS rep said they would extend my subscription three days (so, the weekend, which is not business days). I declined and cancelled my service. This service is too expensive to pay for their unreliable employees to cancel last minute. Very unacceptable for the therapist and the company.

Date of experience: November 19, 2021
Cheri W. Calmerry Rep
over a year old

Hello, Danielle! Thanks for the feedback! As we can see, the customer support did suggest adding 3 additional days to your subscription as apologies for the cancelation from the counselor's side two hours prior to the scheduled video session. Such a situation may happen from both sides, the client can cancel their video session as well due to circumstances. But you can use this time while you are waiting for the video session by sending messages to your counselor.
Your counselor doesn't have such a tendency of canceling appointments on our platform, and as we can see there is only one review on the Internet stating that she is doing it.
As we can see, our Billing Dept. issued a full refund for you per your request. We highly appreciate your feedback and we are deeply sorry that we didn't meet your expectations.

Switzerland
1 review
1 helpful vote
Follow Leopattiric K.
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I've only had three sessions with my therapist but I already feel better. She's a great listener and she knows a lot about emotional problems. At first, it was difficult for me to talk about my problem but she was very supportive. It's a great platform, highly recommended.

Date of experience: November 23, 2021
Canada
1 review
1 helpful vote
Follow Elizabet H.
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This is the first time I've used online therapy, and my experience is rather good. Usually, I talk to my therapist in the evening, and she helps me work on my negative thoughts. We've set goals for treatment and I already feel some improvement.

Date of experience: November 15, 2021
Cheri W. Calmerry Rep
over a year old

Hello Elizabet! Thanks a lot for your lovely feedback. We are happy to know that your experience on Calmerry is beneficial for you, and you already feel the progress.

California
1 review
1 helpful vote
Follow Mat T.
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I am so happy I found it!
November 16, 2021

It's such a helpful app, I'm so happy I found it. I wanted to try therapy but it was really difficult for me to fit sessions in my busy schedule so I decided to try this app. I work with a therapist who knows a lot about anxiety, and she always asks the right questions.

Date of experience: November 16, 2021
Cheri W. Calmerry Rep
over a year old

Hello Mat, thanks a lot that you decided to share your experience with Calmerry! We appreciate it. We are glad to know that your therapist helps to reach your goals.

Colorado
1 review
0 helpful votes
Follow Victoria D.
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I only tried Calmerry for 5 days but was very impressed. I cancelled my subscription to try cognitive behavioral therapy, since I think that's what I've been needing. However, I was really happy with my experience and will be back at a later time. My therapist was active in messaging me and seemed really great, I like the platform, great customer service, and the little bot for check-ins and reflections.

Date of experience: November 21, 2022
Germany
1 review
1 helpful vote
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I stick to video calls, but the messaging option is also helpful. Video calls are just more similar to traditional sessions. I used to visit a therapist before so I was really glad when I found this app. Online therapy saves a lot of time.

Date of experience: November 17, 2021
Washington
1 review
1 helpful vote
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Great Patient Care
May 20, 2022

I worked with a remarkable therapist named Chelsea Smith. Chelsea is warm and friendly and listened very closely to what I had to say. She was extremely helpful in setting goals and following-up with those goals and how I was doing. She made an impact the very first week and was able to lead me in the right direction. She also made me feel good by offering praise for my success. I feel that this is very important. I cannot say enough about my 5 Star experience with Calmerry. It's easy, convenient, affordable and a wonderful experience. I highly recommend it. I thought about it for a while before seeking help. My advice: don't wait. Just jump right in. They have wonderful people ready to help you.

Date of experience: May 20, 2022
Ukraine
1 review
3 helpful votes
Follow Lori W.
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This is the first time I decided to try therapy. To be honest, I wasn't sure if I really needed it or not, but as soon as I started, I realized how great it is when you can talk to someone. They matched me with a very nice therapist. She is experienced, and I've never seen any judgment from her. She's also just an amazing listener. Video calls are a great option, and we also exchange messages from time to time. So far, I'm totally satisfied with my Calmerry experience! Highly recommended!

Date of experience: July 4, 2022
Cheri W. Calmerry Rep
over a year old

Lori, thank you for the great review! We’re so happy you enjoyed your experience with Calmerry.

Belgium
1 review
0 helpful votes
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I don't have much time for therapy because of my schedule but at some point, I realized that I really need it. Calmerry helps a lot. The app is easy to use, and there are many therapists available. I wasn't satisfied with the first therapist they found for me but the support team is great and they helped me get another therapist quickly.

Date of experience: November 20, 2021
GB
2 reviews
0 helpful votes
Follow Bryan L.
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This Calmerry online therapy has been one of the greatest decisions I've made for myself and my mental and emotional well being. Each session I feel heard, seen and validated. Jeffrey genuinely cares and offers godly counsel and sound wisdom. I highly recommend this online therapy to anyone searching for the best advicer!

Date of experience: December 12, 2021
Virginia
1 review
0 helpful votes
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Good
December 21, 2022

Iand miss miss love you too bye bye baby girl love love you miss love miss you miss miss you too bye bye baby girl love love you too miss you miss love love you love miss you too bye love you miss you too bye bye baby girl love love you love loved

Date of experience: December 19, 2022
Malaysia
1 review
0 helpful votes
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H/t to Oprah! I already told you how I'm grateful for all our discussions and my day-by-day improvement and self-acceptance but will say this here too. I'll add that sometimes, video sessions keep disconnected so please fix it.

Date of experience: July 7, 2021
Poland
1 review
0 helpful votes
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Worth the money!
October 2, 2020

Working with my psychologist has been great. I've only had one appointment so far, and only completed a couple modules, however, I'm starting week two right now with anticipation to learn more. I can cleanly say this is worth the money!

Date of experience: October 2, 2020
France
2 reviews
2 helpful votes
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Kinds of stuff
March 8, 2021

I've never thought that such kinds of stuff, such as grounding, breathe-count techniques, + a therapist's guidance can be such powerful and life-changing things! Very effective! These helped me cope with impulsive reactions and feel peace of mind. I'm glad I've met my best therapist there.

Date of experience: March 8, 2021
Estonia
1 review
0 helpful votes
Follow Doutzen N.
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It was a fantastic experience. Thank you for communicate with me with such a nice mental health expert. I have learned several stress management method and my anxiety is also under control. I am grateful. I'm looking forward to continuing on with you!

Date of experience: October 11, 2020
Belgium
2 reviews
2 helpful votes
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OK with texting
March 2, 2021

Appreciate the chance to visit text messaging sessions! The support team offered me video calls, but I refused to use this option. Video makes me even more anxious, and I'm absolutely OK with texting. For me, it's 100% better. Thus I have a lot of time to analyze all my thoughts and organize them in a meaningful message. And I'm happy to receive the same meaningful, well-thought-out texts from my therapist!

Date of experience: March 2, 2021

Overview

Calmerry has a rating of 3.3 stars from 124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Calmerry most frequently mention online therapy, mental health and video sessions. Calmerry ranks 2nd among Therapist sites.

service
10
value
10
shipping
4
returns
5
quality
9
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