From the business
Callie is the leading creative online gift store. We feature a broad assortment of tailor-made and original goods that will inspire and delight the giftee.
Callie Reviews Summary
Callie has a rating of 4.5 stars from 1,103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Callie most frequently mention good quality, golf ball and timely manner. Callie ranks 5th among Personalized Gifts sites.
Paid extra shipping to be delivered for Mothers Day and still not arrived. Awful customer service. This company needs to be shut down!
The items don't arrive and they make fake tracking numbers to say the item was delivered. There should be a -5 star rating
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
Waited months for it. Tracking number showed package never moved. Never got my order and received runaround's from customer service to keep waiting. Never recieved order.
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
Rated 1 out of 5 stars
Order never arrived, no refund.
Order not delivered and just get automated response with an incorrect tracking number for another order which did arrive. Requests for refund ignored.
We are so sorry about the experience that you're having with us. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
I ordered a personalized necklace for my sister-in-law after her father passed away, intending to include a locket with a childhood photo of her and her dad. Unfortunately, I made a mistake by selecting the copper option for $47.00, which is prone to tarnishing and could potentially cause skin discoloration. Realizing my error, I requested a return label to exchange it for the sterling silver upgrade priced at $67.00 to ensure durability and quality. However, Callie's lockets informed me of their return policy, stating that customers are responsible for craftsmanship fees related to personalization. This meant that I would need to pay around $13 for the personalization of the necklace, and they would refund 70% of the purchase price.Despite agreeing to these terms, when I asked for a refund label, they initially agreed but later refused to provide one. Instead, they offered me a 50% discount on the silver necklace. This left me with two necklaces and an increased cost due to their inconsistent policies. Additionally, I discovered complaints about the angel wings falling off from other customers who purchased the same necklace, highlighting further issues with the company's quality and customer service.I acknowledge that I should have been more cautious and researched the company thoroughly before making the purchase. My primary intention was to offer comfort to my sister-in-law during a difficult time, but unfortunately, I encountered challenges with the product and the company's policies.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered 3 products from this company. Two arrived correctly, one was misspelled. I checked my order; it was submitted correctly.
I emailed the company and included photos. No response. I emailed again 13 days later. Still no response. I'm beginning to think I'm stuck with an incorrect order. This company is not trustworthy. I won't be ordering anything from them again.
We are so sorry about the experience that you're having with us. After checking, we are unable to locate your corresponding email from our system. Could you please kindly provide us with your order# and payment email address via support@callie.com so that we can further assist? We would love to help!
The bag arrived and it was lovely but the Font (Writing) was awful, it was a scrawl and not clear at all, I have sent several emails and have not had a proper reply, as I said the bag was lovely but spoilt by bad writing, very dissapointed Julia Barnett order number is *******213 I have sent photos previously
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered a package for my mother in law as a thank you for helping out so much with my two littles under 3 (placed order on 3/1/24). It is now the 26th of the month and the last update I have is from the 13th on the tracker. I have sent both an email and fb message to the website (not that I think they have anything to do with actual delivery), I just want an update on order.
Update: 4-2-24. The package finally arrived. After emailing them they responded within hours. It is exactly what I wanted. And my mother in law loves it so much. Shipping takes a bit longer than the site says when placing the order. But it did finally come and it's perfect.
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a personalized stuffed bunny for my grandson's first birthday. I was very disappointed in the product I recieved. Everything about the bunny was crooked and lopsided. When contacting the company, I received a reply from an email I sent 3 weeks ago and they did not address the current issue at all. When I sent a second email, they offered to make me another one. I don't want another one as it wouldn't arrive in time for Easter, so I requested a refund. I have yet to hear back from them. Please, check the reviews for the product you want to purchase. I usually do, but I didn't for this and I am regretting it. I will not be purchasing from this company again, nor will I be recommending it to anyone. Awful experience all around.
We are so sorry about the experience that you're having with us. We sincerely apologize for our product not meeting your expectations; after checking your corresponding emails with our customer service, it seems that we have issued a full refund for you in order to resolve this matter. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered a whiskey glass customized with a picture.
The writing/signature was great. The picture was smaller than a postage stamp and looked terrible.
You would think who ever was making this would contact the purchaser and question if this is what you want for money spent. What
We are so sorry about the experience that you're having with us. We sincerely apologize for our product quality not meeting your expectations. We have already passed your suggestion to our related department in order to improve our crafting skills. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
The product arrived not as ordered. Lucky me I was given the opportunity to bug a new one for only 50% of the original price. 🙄 I mean if I'm super dumb than that's a great plan. But I'd prefer my money back. Terrible customer service and nothing special product.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a personalized gift and after 2 months received notification that it was shipped. 1 month later still not received and when contacting support they stated I did receive. My only options were 1) they would reship once I returned original (hard to do since I never received) 2) reorder (basically pay for same item again) or 3) get 70% refund (could not get full refund). I will never order another product from them!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your standard. But after checking your corresponding emails with our customer service, it looks like we crafted as your order confirmation email request. Could you please double check again? Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered my gift on the 5 payed $22 for rush delivery and we the 11th and still nothing I msg them and they told me if it's not here by the 25 I can get a refund. This is not how u run a business! I wish I would have read the reviews before I bought here
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! I ordered a memorial lantern back in NOVEMBER 2023 to give to my dad for Christmas of my mother that just passed away. The estimated delivery was 2 weeks and I ended up receiving it 2 MONTHS LATER! Upset but happy that I finally got it I start reading the wording on the lantern and see there are 4 different words that are misspelled! Annoyed I emailed them right away and they responded back a week later saying they would remake the product and that I didn't have to send back the original and it would arrive in a week or 2. Well finally ANOTHER MONTH later I get the remade product and you wouldn't freakin believe that they are now other words misspelled and if it couldn't get any worse this one has a huge piece at the top of the lantern broken off! 😡 I am beyond furious and emailed them again demanding a refund because this is completely unacceptable! DO NOT BUY FROM HERE!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered three necklaces with images of my dogs. The images didn't transfer properly. I requested a refund. They said they would give me 30% off. Great. I threw out the necklaces and still no refund. I'm frustrated. They are not a good company
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I ordered a personalized blanket for my grandson as a holiday gift on November 26.
I inquired several times about an arrival date. At one point it was lost at a post office in NY. Then I got no reply for a few weeks. After the New Year and no response, I wrote to cancel the order. Then it arrived with 3 packaging labels, one on top of the other and no receipt of any kind. Very disappointed!
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
My package was shipped to the wrong state. After multiple emails explaining THEIR ERROR, they refunded only half! Lesson learned.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Ordered a cmas gift on November 27th, still don't have it. Was promised an expedited reorder twice, nothing. Tried contacting their "support" team, now they are ignoring me.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
I purchased a gift for my husband and son for Christmas on December 12th, it's now January and no package in site. Apparently it is still 2 weeks away and I paid for expedited shipping.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.
Buyer, beware! Ordering an Apple Watch strap tried to return it they will not respond to emails. There's no customer service number just don't do it you're gonna lose money if you're not satisfied. If I could give zero stars, I would.
We are so sorry about the experience that you're having with us. We sincerely apologize for our service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out via support@callie.com. We are here to assist you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so sorry about the experience that you're having with us. We sincerely apologize for our logistics service not meeting your expectations. We have already passed your suggestion to our related department in order to improve our service. Your satisfaction is our top priority, and we want to ensure that you receive the product in its intended form. We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out. We are here to assist you.