The Cajun Grocer solicits feedback on their services with the enticement of a reward. The reward are magazine subscriptions through BizRate. Problem is that BizRate's site does not allow you to select any magazines. Also, BizRate does not provide any way to contact them to discuss the situation. Avoid the offer of a survey. If Cajun Grocer wants feedback, they should be working with a reputable survey group.
I would give this place a negative star if I could. Greg Ricks provides really bad customer service with an abusive take-it or leave-it attitude.
The product, crab fingers, ordered 10/10/20 arrived in a mislabeled container. It was frozen, but but the product had freezer burn. Tasteless. Inedible. No help from customer service. Wasted money.
I would give them zero stars if I could. Ordered 5#shrimp, 5#alligator tenderloin, Crawfish/shrimp boil seasoning in package. No dry ice in Styrofoam box. Shrimp and alligator was thawing out when I received product and the seasoning package was damaged/opened and the contents of the seasoning was all over other products and the inside of the container when I opened it up. What a mess, seasoning caked all over. I had to wash everything, and then I had to cook up the whole order days early because after washing and being partially thawed when delivered I had no choice. Plus had to go to store and purchase more shrimp boil seasoning. I contacted the company and questioned their packaging procedures, because even I can see there was no thought involved in the consequences of the large frozen items rolling around and damaging the fragile item. Come on people... this is packaging 101. Their response " I apologize for the inconvenience unfortunately this does happen in transit. We do our best to make sure this does not happen". Sure you do, a two year old could have done a better job! And what about NO DRY ICE! To keep product frozen in transit? I should of checked the reviews on them, many. Many. BAD! Reviews. Well here`s another one to add to the growing list.
About 1/3 of what I expected to receive frozen was thawed. Very disappointing. I lived in Louisiana and expected better.
Ordered the seafood gumbo. It arrived still frozen which was good. It had a good amount of seafood,, but no okra which I found strange. It was just ok, but seem more of a person from New Jersey's ideal of gumbo. Missing spice and okra so wasn't a typical gumbo in my opinion.
Best Turduckens ever, repeat customer. Have had both traditional stuffing & pork stuffing. Pork stuffing seemed to have cooked faster, and didn't slice as smoothly as traditional. Made for some great tasting leftovers. Looking forward to trying stuufed boneless chickens. I recommend Cajun Grocer to all.
1/3 of my 60lbs were dead upon arrivals. No acknowledgement from the company even after I had sent them pictures and video.
Save your money.
Awesome friendly customer service. Took my order of what I precisely wanted. Advice on shipping was great and on time.
Overview
Cajun Grocer has a rating of 1.5 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cajun Grocer most frequently mention and customer service. Cajun Grocer ranks 45th among Food Delivery sites.
- Visit Website
- Lafayette, LA, United States
- Edit business info
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members