CafePress has a rating of 1.8 stars from 644 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CafePress most frequently mention customer service, poor quality, and credit card problems. CafePress ranks 456th among T Shirts sites.
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A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!
Their website is very confusing so I thought I ordered one product but ended up getting something different. I asked to return and exchange it for what I wanted and they said I could not do that because I already received the item! To their credit though they did give me a refund. I had a bad feeling right after I placed the order.Delivery was slow, the product was more expensive than competitors. Bad on me.
A friend of mine who lives in Canada purchased a gift from Cafe Press for my birthday and had it shipped to me in the greatest country on earth - the USA. The item was promptly delivered in perfect condition. My friend was a bit off on the size so I inquired about an exchange with customer support. The service was outstanding. They quickly made everything right at no extra charge. I can't say enough good things about this online purchase experience!
From Canada, I ordered 4 large ciao bella mugs, all of which arrived in perfect condition the day before expected delivery. The mugs were carefully packaged, each individually. I had to pay no extra charges such as border tax.
The order come in as expected, I changed my mind and sent them an email to return that. I was so surprised when they replied me that there was no need to return the item and they processed a refund for me the item and postage after 2 days!
Thank you cafepress for a great service, I am hundred percent satisfied with cafepress.com experience.
I ordered a custom shirt (just one) and I recieved it within a few days of ordering. It said 2 weeks or earlier and they shipped it out the very next day. Also I called in to customer service and had a blast with the nice lady on phone. She asked about the funny message on my shirt so I gave her the back story and she was almost peeing herself laughing. The shirt turned out perfect and I know it will be a hit at the party it's for. Thanks Cafepress.
My son is in the military. He got deployed in April of 2022 and won't return until April of 2023. I bought my first 26 cards on CafePress so I could send him one card every week. I sent an email to CafePress to see if I could get a discount for ordering so many cards at once. I received a very nice email response from a young lady that thanked me for his deployment but also gave me a discount code for the cards. After I sent out the 26 cards I needed more. So I went and made another purchase of 15 more cards. I didn't request a discount I just made the purchase because my son said he loved getting the cards and some of them made him laugh so hard by the pictures or the sayings on the cards. The quality of these cards were above my expectations and the customer service was excellent. I will continue to purchase these cards even when my son returns home. Thank you Cafepress.
Products used:
Cards
I got to see the rating & read some reviews after placing an order. Surprisingly in my case, everything went well. Delivery was on time, item was well paclaged, item was of great quality.
Thank you Cafepress. My 85 yr old Dad loved the cap I got him
Ordered some shirts and ibthought it would get severely delayed due to the pandemic. My just arrived yesterday. Quality is great too.
Excellent product, beautifully printed, this is the 2nd fleece I have from them and I'm well pleased. Thankyou.
Sue. Uk
I have purchased from CafePress at least 13 times over the years, and I have only ever had one mishap with them. A shirt I ordered had the back picture on both sides. I called up the customer service and explained what happened. They looked it up and said I was right, and that it wasn't supposed to look like that. He immediately sent out the correct version for me, FREE OF CHARGE, and I got to keep the mess up as well. Excellent customer service, and I recommend them to anyone. I don't understand all these other people saying they are horrible about returns and mess ups, because they really aren't.
Tip for consumers:
Give them a chance, they are awesome!
Products used:
Shirts, Mugs, Necklaces, Treasure Box, Etc.
Got a box with design and word Counselor on it, R was cutoff and told their support team. They immediately gave me full refund with no return req'd! Stuck with it because it's a Christmas present, they were also late delivering. But refunded shipping too!
Very nice and easy to work with!
Tip for consumers:
Look at picture of product very carefully
I have ordered many different items and always received a good quality product. I hadn't ordered in a couple of years, but there were a couple of people on my Christmas list that are hard to buy for. So I ordered two different items a few days into December. I received one, and had forgotten about the other until the week before Christmas. I looked at the email and they showed that both items shipped together. There was no way they both could have fit in the packaging I received. I called customer service in a panic, explained what happened. Without any hesitation she told me she would rush me a new one, and told me to keep the other one if I ever received it. Thankfully this item wasnt personalized, and I got it in time. So to date Cafe press has not let me down.
I needed help with an exchange and cafepress not only responded immediately, but fully refunded my purchase without any hassles and allowed me to keep the product for donation to charity. You can tell a really great seller by how they handle a problem - 5 stars to cafepress.
Received my order faster than expected, when I opened the package there was a little mix up but I called customer service and was instantly greeted by a very friendly woman who was more than happy to help me and surpassed my expectations. Will definitely do business with them again.
Wonderful service! Got a nice Christmas gift for my aunt, and even though the order was supposed to be delayed, they managed to get it to me in time! Love this company, you can tell they care!
I had my photos put on a shower curtain by another company. Threw it away. Then I had one done at cafe press. What a difference. It turned out great.
I ordered a shirt and it was too small, so I called them and they instructed me not to return it and that they would send out a replacement, and they did free of charge. The only thing I didn't like is that they do not send an email order confirmation
Hi,
Thanks for your feedback! Your comments and suggestions are very important to us. We maintain high standards of service for our customers and your suggestions are an invaluable resource to improving these services. Rest assured that your feedback will be forwarded to the appropriate department for further consideration.
I love the note cards I ordered. They are perfect and arrived in just a few days! I definitely will use CafePress again.
Hi Jeanne,
Thanks for your feedback! We're very glad to hear you love the note cards :)
First time ordering from CafePress and it was a great experience! My mug arrived in perfect condition with good packaging before the expected delivery date. I contacted customer service a few times to receive an order update and they were very helpful and e-mailed me back the same day. Outstanding customer service. Will definitely be ordering from here again.
I have ordered from this company for several years and have to say they do not disappoint. I do a lot of custom items which can tend to be pricey at low quantities, which can make one nervous when ordering. But have no fear, if you are at all unsatisfied with what you get, they take care of you like champs! So order away, don't delay, cause cafepress will make your day!
Great quality product, beautifully presented and packaged. When the original t-shirt I ordered didn't fit they were fantastic and sorted me out instantly. Fantastic... even unique, customer care
Much recommended and one of my new favourite online retailers!
I have been using Cafe Press since my son's 2nd birthday! (He will be 7 in Dec.) He loves choosing a new birthday shirt and REALLY? COME ON GUYS... you can't find unique and personalized clothing like this by walking into stores so I am HAPPY to pay extra for shipping! I will keep ordering for him until he tells me to stop and I have slso ordered some of the marvel t-shirts too and love them
I hope more people who have had good experiences with this company take 5 min to write a good review.
I have NEVER had anything lost in the mail and I always try to order early in case there is a priblem with the delivery time process. After the packages go out it is out of Cafe Press's control and it seems like they have taken care of many customers out of the cost of their own money!
Thank you CAFE PRESS for offering cool and unique items for that special person in my life!
Thanks so much for taking the time to leave feedback, Ashley! We are very glad to hear you are able to find great gifts on our site.
I ordered two charms as a gift to my friend. Initially, she only received one, but it was promptly corrected when I brought it to their attention. I am pleased and will use Café Press for gift giving again.
Hi,
We're very sorry your friend did not receive both items. Please send an email with your order number to social@cafepress.com so we can investigate.
The T-shirt I ordered arrived very quickly and looked great! However, the T-shirt did not work not due to anything they did wrong. They did, however, replace it with a different material and ask that we donate the other one to a charity of our choice. Cafe Press will continue to get my business time and time again!
Celebrate everyone's unique identity and passions with custom t-shirts, stickers, posters, coffee mugs and more. Everyone is welcome.
Thank you for the love, Julie! You're making us blush.:-) Although we can't take all the credit, all the wonderful designs that you see on our site have been created and uploaded by everyday people, we just print their design on our products as they are ordered, so it sounds like you have found some excellent designs to purchase that were of good print quality. Can't wait to see you again next year!