BuyCostumesReviews 27

After I made my order I read the reviews and got worried. I checked on my order on their website using my order number and a message came up saying that they could not find my order. I immediately sent an email. I received a response that night confirming my order had been shipped and they included a tracking number. My order actually arrived 2 days BEFORE it's estimated arrival date. I was very happy with the prompt response I received. My only complaint would be that I was never able to check on my order via their website because it kept telling me that the order could not be found.

Disgusted with this company. Ordered a costume and selected not to pay the extra for express delivery so was expecting to wait 10 business days to receive it. Received it 3 days later. Sizing was WAY it so retuned it and silly me, bought the smaller size, again received in 3 days though did not request express delivery. Company paid me back about a third of what I spent. When I chased them up I was told they didn't receive the original costume. I provided them with the tracking number and proof they had received it and they're now saying refund is for cost of goods only, trying to imply that part of the cost was for shipping. Unbelievable. Taking this further.

This was a f*#$+8G joke! I work hard for my money and they had no problem taking it with a GUARANTEED arrival date. Its in black and white and when I called on that date they told me i would receive a full refund... in 5 days. So I called now because it's been 6 days. Immediately ask to speak to the manager. And do you know she told me she was going to process my refund now. They had only issued a refund of $7. So i then said" What about 6 days ago when I was guaranteed my refund in 5 days. Even got an email so it's documented this is liable for a lawsuit." And she LAUGHED and said "yea OK ma'am ". I had four disappointed children that love dressing up with their parents. And now this place has my money. THIEVES. I guarantee a following lawsuit.

I ordered 5 items, 9 days beforw Halloween (Saturday), guaranteed to arrive ON or BEFORE the 29th (Thursday). On Thursday morning I received an email stating I had been credited for an item. I called customer service, waited on hold for 35 minutes. Found out they didnt have ny most important item, and the remaining items hadn't shipped yet. I live in the country, far from a costume store or even Walmart. We don't even have UPS service on Saturdays. 9 days before Halloween is PLENTY of time to get the items I ordered to me, and they SHOULD have notified me IMMEDIATELY that my item wasn't available. DO NOT buy from these people!

Last year they were amazing, this year new management has screwed this company up. After spending over 7 hours on the phone and calling 6 different times. My order placed on SEPTEMBER 5TH is still not here October 29th. I ordered my kids costumes and mine and they only shipped mine. I am ready to return it since I won't be dressing up Star Wars without my kids costumes. Now is too late to get anything Star Wars. This company has lost their good costumer service. Don't order.

I've ordered costumes from their site for the past four years and have always been extremely pleased with their fast shipping and quality. This year I ordered a costume on October 16th and when it still hadn't been shipped on the 23rd I emailed them with no response. I emailed the 26th as well, no response. The 27th I called and sat on hold for about 15 minutes and finally talked to someone who said they couldn't guarantee I would get my costume for the 31st. I cancelled and had to scramble to find another costume. They're still sending me emails saying "Order last minute!"... Why say that when you can't even ship out the orders you had from the middle of the month? Very disappointed.

I placed an order in early October as my child had several events to attend. Delivery was guaranteed by Oct. 14. On Oct. 12, I contacted them to ensure it would arrive by 14th and they assured me it would. It did not. On Oct. 15, I cancelled my order. On Oct. 20, my order arrived but in size large not the medium I ordered. My order was never credited as was promised on Oct. 15 so I am working on that again and returning the merchandise which I no longer need as I re-ordered on Oct. 15 from a reputable vendor and received my shipment as promised the next day.

Seriously wish i would have read the reviews before *attempting to purchase. I had a cart of 3 things, went through all of the information to purchase it and hit *pay, then got an error message saying *payment failed. Okay, so i check all of my information again, and hit *pay one more time. Said *payment failed again. So i just cancelled my order and called it a night. A couple hours later get a notification from my card company that i had been charged TWICE! I am so livid right now with this company that this place deserves 0 stars just lie all of the reviews say. Why would this even happen! That is $140 just taken from me basically! And did i mention i never received an order # or any type of email either?! They stole from me, so don't let them steal from you too.

It makes me angry to even give them a star! I placed my order on October 20th, paid for express shipping to have it delivered on October 23rd. I got my order but the main item, the leotard, was not in the package. I called to complain and ask for the refund since I now have to go and find the leotard somewhere else. The customer service gal informed me that they are only refunding the leotard and half of the express shipping in the next TWO WEEKS! What POOR CUSTOMER SERVICE you have! Please take the miserable $7 you're refunding for your aggravating mistake, that's not how you're supposed to fix your mistake. I now have to go and rush to get the missing item elsewhere for tomorrow. I work in the customer service industry and can't believe there are companies like yours out there!

Do I have to give them one star, as I'd prefer to give zero stars. They are terrible. I ordered from them through Amazon for my children's Halloween costumes. They sent the order to the wrong address and refused to resend to the right address. They had the nerve to tell me to go to the wrong address and look for my stuff.

Do NOT shop with them. Horrible service.

Wish I had read these reviews before ordering. I placed an order on 10/18, for guaranteed delivery on 10/23. Received email on 10/23 with tracking info to UPS. My order would be delivered on 10/26. Waited on hold at least 25 minutes, via multiple calls. When choosing the option to have someone call me back to save my place in line, was disconnected. Attempted live chat, to be on cyber-hold 10 minutes. "Ray" told me exactly what my email stated. Then suggested I contact UPS. Being the costume left their warehouse on 10/22, it wasn't a UPS issue. They offered to refund my shipping. Luckily I paid thru PayPal, and screenshot the entire conversation, so I can open a PayPal dispute, if not refunded. Order elsewhere, even if the costume is more $, it's not worth it. Hopefully ppl will start reading reviews before ordering.