BuyBuyBaby

I had gotten a 20% coupon by entering my email address.The coupon was sent to my email with a bar code. After entering the barcode numerous times without any success I just picked out several items from the gift registry and during checkout was still not able to apply the coupon despite trying many times. I finally gave up on the coupon and placed the order. Later on in the day I see they shipped out 1 of the 4 gifts I picked out. That means the recipient will get the gifts in multiple packages on different days instead of everything at one time
I am very disappointed with this entire experience.

Ordered a pricey gift off a registry and it didn't get marked "purchased". Sent 3 emails with no response then tried to call. After listening to "how important my call was" to them I finally got tired of waiting and hung up. Thank goodness I found the $900 stroller $200 cheaper on another site with no tax or shipping. Very disappointed with so few stores concentrating on baby products that this company can't seem to get the simple stuff right.

Ordered a few things today on a registry, made out card but forgot to put my name upon completion. Was told it's too late for changed after 30 mins. Ugh! On the card come on, not changing or canceling order. Won't order from them again.

I purchased two items from the store from their online site. I received one and never received the other. They would not refund the money because they said it had been delivered. Very unhappy with lack of service.

The dresser arrived damaged, Delivery estimate was not very good! Customer service ok but overall I'm not satisfied!

I understand COVID has effected everything but it's been a week since I put in a complaint that I never received a product I paid for. I tried calling but the optimistic hold voice said I would reach a representative in 45 minutes or less. I just didn't have that time to sit on hold. Then I received another order (much more expensive piece) and it's box was heavily damaged during shipment. When I opened it, part of it was broke. I've started that exchange process but still haven't heard back from them for 3 days. I tried emailing only to get an automated response saying that the email wasn't been monitored. What am I supposed to do? I've got broken high chair and missing a toy. I will not be buying anything on their online store again with such poor customer service.

I set up my baby registry three weeks before my baby shower. Everything I had chosen was in stock, and standard, reasonable prices.
When my guests tried to purchase many of the gifts on the registry, more then half of them said "unavailable."
I received no notice of this, and was never informed that they were out of stock of anything. So disappointed. Had I known my guests were having this issue beforehand, I would have switched my registry to somewhere more reliable.

I feel that the products they carry in store are not really affordable for the everyday working parent. Yes they would be nice. But $300 for a stroller is outrageous. I can go to another store and find a similar product for a lot cheaper. I feel that their prices on a lot of their peoducts are just too high.

Primarily high end products: strollers, car seats, cribs, etc. amazingly restricted books, clothing, junky hair bands, staff who have no idea what products they have. A real disappointment

We received a duplicate item from our baby registry from Buy Buy Baby and we don't have the receipt so now we had to ask for the receipt from the purchaser (which is a bit awkward) or lose 20% towards our Merchandise credit when we return the item. Shameful. We won't be buying anything from Buy Buy Baby in the future or their parent company Bed, Bath and Beyond for ourselves nor for our friends who are having children. Plenty of other reputable merchandisers/vendors who make registry returns hassle free. Hope their penny pinching policy was worth losing potential lifelong customers over.

Did an online purchase 11/28 estimated time of arrival was 12/7 which is when I received it but I was surprised it was going to take a week and a half to get here. Opened the box and all the stuff was there but nothing was gift wrapped as I paid for it. Quality of stuff is good but the baby shower is tomorrow and I now have to get out to find wrapping. The "message" they offer is on the packing and return document. Barely found it. I wonder how many people pay for gift wrapping and send it to the individual rather than themselves and it never gets wrapped! My advice Amazon.com gets it to you quicker and you will have plenty of time to wrap it yourself.

Bien servicio que no te e n i do not know about me gusta los días con mi familia fue increíble y yo le entregó a mi papá en la noche pensaba ir al gym o donde mi mamá ya podríamos hacer eso en la casa

It is a joke that in this day and age you cannot look up returned items purchased by a credit or debit card and you have to deduct 20% of the price accordingly for an exchange. I believe that is an unfair policy to waste peoples hard earned money just because they have misplaced the receipt! Especially items purchased 2 weeks prior in the same selling condition. Shame!

Sucks been on hold 2 days in a row for over one hour to have them just hang up the phone today i been on hold trying to get a hold of someone for over 2 hours this is so un professional i have been trying to resolve a issue with a item i bought in November of last year which is still not resolve unsatisfied customer.

Ordered two larger items, convertible car seat & travel system. It was Black Friday so there were good deals including $100 credit with purchase of $300+. The car seat arrived normally but the travel system kept being delayed, three separate times the delivery was delayed. The travel system arrived sooner than their anticipated date, which is obviously not a problem. I looked in my account for the $100 credit since, according to their website, it would be there was items shipped but it was not there even after I had received the items. I reached out via their customer service Chat line, was given the name of a representative that would help me shortly. I waited 2 hours before reaching out again, got a new rep who thanked me for contacting Bed Bath and Beyond (which they also own but still...) and without me explaining my problem told me my items would be there before 12/20 and that they're waiting for a carrier to pick them up. Again, I've already received both items. So once I actually explain my question, and establishing multiple times that yes I've already received it, he told me it would be a week from date of arrival that it would be credited to my account. Besides the point that it's misleading based on what their website says, according to their shipping/tracking I still haven't received my product. Will I get the credit a week from today or a week from when THEY say I received it? Who knows. I wouldn't do business here again except I have $100 credit supposedly on the way.

This company has gone out of business. You may not receive the products you have requested. They filed bankruptcy.

Products are fine but only a meh on how helpful they are with problems.