BuyBuyBaby

I tried to use a gift card that was given to me, but the company is not accepting it. How do you take someone's money and not honor the gift card? Unbelievable! I will never shop here again.

Any gift card you may have won't work because apparently the previous owners filed bankruptcy and the new owners won't honor anything even though they took the name.

The company went bankrupt and I had a gifted gift card but every time I went to buy something it was out of stock. Then to find out I cannot use the gift card now that they have reopened. What a scam.

For the last couple of weeks I have been trying to make a purchase online and i cannot go any further then choosing my address because the proceed to savings and payment button does not do squat diddly doo(nothing!). I tried calling customer service and using the chat but no one answers. I am beyond furious. Just take my goddamn money and give me the things i want to purchase!

I visited the store January 16th and purchased a contour changing table pad for $39.99. Over the last week, I have purchased over $1500 in baby items there for my daughter. She realized upon setting up the baby's room, that the changing pad was missing. I told her to just take the receipt to the store and explain that somehow they did not get it bagged with the other items. They said that they can't do anything about it. I am about to have her bag it all back up and we will go return it. Absolutely terrible service. They essentially told her that their inventory count matches so she must not be accurate. Then told her they only do inventory every 2 years. She's 9 months pregnant and due next week. I am so disappointed by how they treated her today. I will never shop there for my her again. Buyers beware

Ordered specific detergent for my son who had a skin reaction, product came 3 days later than originally said on their website, product was damaged. Took over hour to get into contact with someone on chat who wasn't polite, or friendly. They're sending one replacement detergent, though both were leaked on and damaged. Will take an additional 5 days at least to get replacement. Should have purchased off amazon.

The car seat I purchased was in stock when I ordered it. A couple days later it went out of stock. I've been waiting over 2 months. They keep sending updates that it is now in stock abd posting that on their website. Do not buy from them. They ate advertising fir items they don't have and don't know when they will have them in stock again. Scam company if ya ask me.

I placed an for a Graco pack n play yard ( Rock N Grow) in Hamilton, which, is not even on their website now. An order of $356.99 on April 17,2023. The day after the order was placed I emailed customer service but was notified that their customer service email box is not monitored and was given a link to it's parent company's customer service email ( Bed Bath and Beyond) but, when I clicked on the link I got a pop up message stating the page could not be found. Today is April 27 and still have not received a single correspondence. No order confirmation. Nothing. Now they have a message on their site stating that they have decided to begin winding down operations. Do not order from Buy Buy Baby or it's parent company Bed bath& beyond. You won't get your item nor will you get any help from customer service

Do not have them deliver any order. Have it delivered to the store or purchase at the store. We ordered furniture, and it was an absolute nightmare. 2 months later still waiting for a crib and literally no one can assist us. They send your request to another department, and the new department never gets back to you. They are hard to understand, and no one every has answers. As a very pregnant woman who is about to be a first time mother- this is a stress I did not need. Horrible.

I ordered a carseat on 7/3/23, the site said it would ship 3-5 days. It is now 8/6/23, over a month later, & I have not received it. Even the tracking number doesn't tell anything. Very disappointed...

I made a first time purchase as a gift for my daughter. A few days later I get this form letter email that my order is cancelled. No reason, no explanation. What kind of company does this? Now I have to buy it at a store that actually wants my business. Will make sure to tell my daughter and all of her friends to stay away from BuyBuyBaby.

Purchased items off my cousins baby registry for her shower... 1 out of the 5 items shipped. The rest never shipped. Purchased everything january 26th. Everytime i contact them they said the orders are on backorder and cannot be cancelled or refunded. I paid with afterpay and had to file a dispute against them. They refuse to refund me and wont make any effort to cancel the items. Her shower passed already and i have no use for these items. Terrible customer service. I will never use them again.

I've spent at least 5 hours on the phone, numerous emails and hours with customer service chat online and still haven't had the crib I ordered over a month ago delivered to my house. I was texted once saying it would be delivered that day between 1-5 and they never called or showed up. I've called the delivery company 3x as well to no avail. DO NOT BUY ANYTHING THAT HAS TO BE DELIVERED FROM HERE!

Stay far away from this company. We paid hundreds of dollars for baby furniture that arrived damaged. Impossible to get anyone on the phone. When we finally did, they told us they would send our info to the manufacturer who would get back to us in 24-48 hours. Of course, no one ever did. This company is a joke and for a company that deals with pregnant couples, should be ashamed of themselves.

Unused stroller was not taken back because it was opened, never buying here again! Terrible customer service

Bought the stroller on Black Friday. Then they cancelled it the day after. $#*! company, and very scammy.

My crib was shipped to a different state even though the delivery was based on the baby registry address. After I contacted customer service, they were very difficult to understand. Not to mention the fact that they said multiple times that they could not guarantee that my crib would get there in a reasonable amount of time after they resubmitted the order three weeks after I ordered it. No way to identify the customer service rep even though I asked for an identifying associate number. When I asked for email confirmation it was extremely vague saying in order has been submitted, no guarantee on that though.

Ordered a car seat paid for item $158.00 in full! Within 25 minutes of placing the order I get an email saying my order is back ordered and canceled because they don't have it in stock and is not available! Yet 5 days since transaction was processed and they didn't reverse the funds back into my account instead let the funds clear and took my money now I have to wait for the company to send the money back into my account which I'm being told could take two weeks! Never ever again will I do business with this company! My nerves have been shot since I decided to do business with them! Completely aggravated! Save yourself the trouble go with amazon or a major company that is well known and won't play with your hard earned money because this company will! Very very unprofessional!

I placed order beginning of June. Still have not received. I've called customer service 3 times, waiting on hold about 50 minute each time being told original order lost and new order placed and still nothing. Also wrote them an email and received instant response back that emails r not monitored regularly at this time. So if u have an issue u will have to wait almost an hour to speak with anyone and be prepared to do it more than once.

Treated like crap even after being patronized by pointless instruction, presumed that only people driving trucks and rental cars shop there especially for collapsible cribs and mattresses, and given absolute laxed use of 6 meter space and only reminded as I'm at checkout that yes it is enforced. WTF?!? You want a better review from me, $#*! off, dont assume cars cant haul commercial goods, stop treating customers like kids and do your $#*!ing job! Runny, I'm looking at you, you prick!

Shoes looked nothing like the advertisement. Cheap, made of foam and cardboard. Wanted to return for refund. Company told me they will not take a return because I would have to pay for the shipping and it costs more to ship than the item I purchased is worth. I am still going to return but they haven't given me an address. Terrible company, terrible customer service. Took forever to even receive the item. Don't purchase from this company!

We wife bought a breast pump online on April 9th. It still has not arrived. We've called 5 times now. I understand that because of CoVid that delivery times are going to be awful. The issue is that every time we've called they say it will arrive in 2 days. It's not, and if you have no control over it, why lie? Stop the nonsensical apologies on the phone and either fix the problem or admit that you lack the ability to do so.

Ordered gift from Buy Buy Baby registry. It showed in stock and estimated delivery in 3 days. After a week of waiting, I checked the tracking and it then showed delivery in 3 months. I called to complain and was told the order could not be cancelled/refunded because they don't guarantee delivery. 3 months vs. 3 days! Really! I'll never order from this place again. Go with a reputable company that actually knows the meaning of customer service.