Overview
The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I love this bike…. From start to finish experience with order was excellent shipping was fast and i enjoyed taking with customer support they were very helpful with helping me change order for bike color to keep delivery time on schedule…. I will be ordering another one soon
After assembly and charging of brand new tt1600r, I went to check tire air pressure and found that the rear wheel assembly was backwards. The air valve is directly positioned to chain sprocket. This makes the air valve impossible to use. I will have to disemmble the rear tire from the bike and take off the chain sprocket from wheel to use air valve to inflate the tire. Useless, this is unacceptable.
Now what?!?
I have two choices.
I can disemmble the brand new rear end and possibly void my warranty on the bike to fix the mistake or send it back due to defective assembly. Either way, I am looking at 2 hours of uninvited labor.
Bought this for my 10 year old daughter for Christmas. She loved it as it ran great and had wonderful range. However, the fun was short lived. Less than a year later, it started making a grinding noise from the chain/sprocket area. Tried adjusting the chain which didn't help. Also the spring on the kickstand broke so it doesn't stay retracted, so we had to remove it all together. Great design, poor durability and quality.
Our tire came in a quick time frame with no issues. We've previously been in contact with the company about a bike and the response was extremely nice, informative, and came soon after we sent the message. We will be coming back for another when our son outgrows the bike we have now!
Bike came with a chiseled out piece where handle bar lower bracket was/ had to retread the hole as it was crushed/ other than that bike runs great/delivery was prompt/ maybe better quality checks before item gets shipped
Shady and unethical practices with this company. They will charge your CC as soon as order is placed whether item is in stock or not. You will then be charged nearly 3% of the price should you decide to cancel the order, even if it has not shipped yet. You will NOT get a full refund! This is a RIP Off! Do NOT buy anything from Burromax unless you are 100% sure before hitting the "Buy" button. That's what happened to me. In my case I was canceling my order so that I can re order it with a coupon code. Needless to say, they lost my business and I lost $61.35 for nothing! Lesson learned.
Website, ordering and delivery all easy and smooth. Customer service lacking.
Easy. Wish you had coupons though - when you buy more than one.
Just took a little bit to check out and buy the bike but got it and everything worked out
The bike never came and the company won't get back to me. I have left multiple voicemails and emailed and nothing.
I have requested tracking information about my purchase, but have not received any type of response. Only that my order is confirmed I hope maybe by answering the survey you can help me with resolving my issue.
Please, please please
Thank you very much for your consideration
This is our second Burromax and it's worth spending the money on a good product. Our first one is over 4 years old and still runs great. We just upgraded our 10 year old for Christmas to a faster model. His brother now gets his 350 so they can ride together.
Online, Burromax has a great site that is easy to navigate, and shows the current availability of each product. Ordering was easy. However, the pickup/delivery experience was second to none. We were walked through (thoroughly) each inch of the new bike, and showed how it operates, how to maintain it, and lots of info that made us know we picked the 'right' bike for our grandkids. The best part - the enthusiasm shown during the demonstration! Very charismatic - which goes a long way in making the purchase experience perfect.
I am very pleased with packaging and shipping. I ordered it in the afternoon and received the TT350R the very next day. Although I haven't put it together yet since it is a christmas present, I am sure my daughter will love it. Thanks Burromax!
So far so good. The bike is a gift for my grandson's birthday in a couple of weeks.
The box arrived damaged so hopefully nothing inside is damaged but I'll let you know if it is.
Unable to rate at this time.
No complaints, just one suggestion. Myself, I buy the parts not to replace something on a burromax but for building custom one off bikes. It would help tremendously if in the parts listing descriptions, you guys included specific measurements. Ex: sprocket i.d., bolt circle measurement, adjacent bolt hole distance. Or the triple trees same thing, fork slot size plate thickness. The forks themselves, diameter and if they're one diameter throughout the length or do they get thicker where the upper and or lower triple trees sit. Brake rotor bolt circle, brake caliper mounting hole distance along with the caliper brackets. You get the point
I have two TT 750s. Grandkids love them. After a year of hard riding I had a controller go bad on one. I watched the videos amd I got the replacement parts. And when I still had some odd issues I called. I got on a FaceTime call with a technician and a quick resolution.
Nice website very easy to use the bike showed up quick and was easy to assemble with provided instructions. I can confirm the bike will do 32 mph with my 160 lbs on it!
My son lost his charger in a home fire and we were able to order one and fit perfectly and it was so easy to order. We just followed them model number and we had it in a matter of days.
Bought 2 of the 750's used but in good shape and I'm loving it we zip around town and have a ball on them
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- St Charles, MO, United States
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Business History
Feel confident with your purchase knowing that we offer a comprehensive range of OEM Upgrade Kits, Performance Kits, and Replacement Parts. We stock every component, nut, and bolt needed to maintain your bike, ensuring you can enjoy it for years to come. When it's time for an upgrade, our plug-and-play kits are ready to enhance your mini bike’s performance and adapt to your rider’s needs.
Based in St. Louis, Missouri, Burromax offers 100% USA-based customer service. Our knowledgeable team is available by phone to address any technical or warranty inquiries. Buying from us means supporting an American small business that values customer satisfaction.
Our passion for racing is embedded in every bike we create. Drawing on our extensive racing experience, we incorporate top-notch racing standards and practices into the design and engineering of every Burromax Electric Bike. Choose Burromax for a mini bike experience that combines quality, performance, and dedicated support.
Company Representative
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Corbin Y,
We regret the charge that Paypal imposes on you, the buyer, in the event of cancelled orders. Please understand their policy before using the service.
About 1 1/2 years ago Paypal changed their policy and they do not refund processing fee's of 2.9%.
In your case, becasue you used pay pal to pay for this item, we cannot refund processing fee's. Our records show your item was in stock and we would have shipped it--there was not a backorder. Anytime we do not have an item you are notified and asked if you would like to "preorder" items.