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Texas
1 review
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Bought a new Accord from Burleson Honda and salesman Sam Broadway. Best experience I've had recently buying a car. Free lifetime powertrain warranty to boot. Send all your friends to Sam.

Date of experience: October 4, 2018
Texas
1 review
0 helpful votes
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Buyers Beware
February 24, 2023

Burleson Honda Car 2021 BMW 330i
Buyers Beware!
I had been searching for a BMW for several days and narrowed it down to two dealerships. One of which was Burleson Honda. Take into consideration, I live in Plano. So, this is a very lengthy drive (1 hour and 15 minutes to be exact). While the other dealership was closer, I decided to go with Burleson Honda due to their service over the phone.
So, the day before and the morning of my journey to this dealership, I asked very important questions and made special request regarding the status of this automobile. Please tell me:
1: Does this car have any scratches at all?
2: Does this car have any dents?
3: Does the car have all original paint or has there been any touch ups or variations?
I had requested that the salesman John walk the car to verify that none of these were present and that the car would be cleaned in and out as I will be paying cash on site.
I was assured that there were absolutely no mechanical or cosmetic issues with this BMW. They told me to come on out, I will love the car!
So, I headed to Burleson. Big Mistake! Minutes after I arrived, it was obvious that the car had not been cleaned. The salesmen even said "oh, I guess we better get this car detailed. Next, I was obvious that the front bumper that had been repainted. Their response "Oh, we didn't notice that". Then, I opened the rear passenger's door and there is a deep cut at the top of the door panel. Their response "I don't know how we missed that".
At this point I am furious and decided it would be best if I just left. The next day I get a call from the sales manager who ask me why I didn't buy the car? Are you serious?
I understand that people make mistakes. I'm only human as well but I was mislead and lied to from a very large dealership. That is no way to do business. My advice…Stay Clear!

Date of experience: February 24, 2023