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    Bunion Free

Ratings On Other Platforms

Trustpilot
1.9 / 5
Corporate Values

Overview

Bunion Free has a consumer rating of 1 star from 4 reviews indicating that most customers are generally dissatisfied with their purchases. Bunion Free ranks 81st among Medical Equipment sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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How would you rate Bunion Free?
Top Critical Review

“More effective to just burn your money.”

CHRISTIE B.
1/13/21

After a month of waiting for my order, I finally received the shoes I ordered. I had very high hopes for something to help with the pain. When I received them, they looked very cheaply made with threads hanging and the lining already fraying. They are very stiff around the toe box with none of the give you need for bunions. These cleary aren't designed for bunions. These are also much too small and are visually shorter than any 8 I own by almost an inch. They do not give refunds. To exchange, I have to ship it to somewhere in China, then after they receive them, wait a month for more shoes. These shoes make Walmart seem high end and thier customer service makes the DMV seem pleasurable. I also didn't get my entire order, but I'm sure the product isn't worth the time and frustration. $90 down the drain.

See critical reviews

Reviews (4)

Rating

Timeframe

Other

christieb50
2 reviews
4 helpful votes
January 13th, 2021
Verified purchase

After a month of waiting for my order, I finally received the shoes I ordered. I had very high hopes for something to help with the pain. When I received them, they looked very cheaply made with threads hanging and the lining already fraying. They are very stiff around the toe box with none of the give you need for bunions. These cleary aren't designed for bunions. These are also much too small and are visually shorter than any 8 I own by almost an inch. They do not give refunds. To exchange, I have to ship it to somewhere in China, then after they receive them, wait a month for more shoes. These shoes make Walmart seem high end and thier customer service makes the DMV seem pleasurable. I also didn't get my entire order, but I'm sure the product isn't worth the time and frustration. $90 down the drain.

sandieb111
1 review
0 helpful votes
January 26th, 2021

These people are THIEVES! Low quality products. Misleading adds. F R A U D. I would not recommend to anyone

Tip for consumers:
false information printed on items

Products used:
NONE

Service
Value
Shipping
Returns
Quality
laurar1412
1 review
0 helpful votes
March 2nd, 2021

PLEASE don't buy from bunion free store! They are horrible and don't refund after their shoes are cheap and way smaller than American size. They expect you to return with your money which cost same as shoe to ship to China! They lied on website, they are not in U.S. be aware! Just awful.

Tip for consumers:
Awareness

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
aimeen24
1 review
0 helpful votes
January 5th, 2021
Verified purchase

This is a Chinese business! The shoes are cheap plastic and way too small, plus the color looks nothing like the photos. I wanted to exchange the size, but they do NOT offer refunds, and the exchange involves shipping to them in CHINA (which costs over $30, more than the price of the shoes). This was their email to me:
Thank you for contacting us and letting us know about the issue with your product.

We would highly recommend you to check our refund policy:

We understand that you may not be able to use the item ordered as per the description above, in this case, we can accept an exchange.

As you may have read above, return costs are not refundable, so either you keep the item and reorder the size that fits, either you send the product back and we ship another one to you. You can reorder with a special discount of 20% off. Please use this code if you's like to purchase another size:
NEWBF20

If you want to return the item for an exchange, please return the package as soon as possible so we can start the exchange process.

RETURN ADDRESS:

Name: Bunion Free Store
Warehouse address: 29-1-402, Shundehuating, Haishu, Ningbo, Zhejiang, China 315012
Tel: *******0090

Please add a note inside in the package with the order number and exact size and color that you need in exchange.

Please get back to us with the tracking number.

If you have other questions, please let us know.
All the best!
--
Julia,
Customer Service Representative
BunionFree Store

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