• Bulkfoods.com

Bulkfoods.com

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Overview

Bulkfoods.com has a rating of 2.3 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bulkfoods.com most frequently mention customer service problems. Bulkfoods.com ranks 50th among Spices sites.

  • Service
    7
  • Value
    7
  • Shipping
    6
  • Returns
    6
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
7
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • They have the worst customer service I have ever encountered.
  • If you order from them, be sure to weigh your order when you get it.
How would you rate Bulkfoods.com?
Top Positive Review

“Pleased with my first order”

Margaret G.
4/16/20

My local grocery store has stopped carrying bulk foods, so I gave bulkfoods.com a try. I ordered brown flax seed, chia seed, and walnuts, and threw in a few other things (goji berries, dates, and chocolate caramels because hey) in order to reach the $5 shipping limit. I put in the order April 4th and on the 7th received an email saying it had shipped. They shipped Priority so I got it 3 days later. The items were packed in heavyweight, sealed bags. I just finished decanting it all into storage containers and it's all good quality (the walnuts are better quality than my grocery store). Didn't bother storing the chocolate because it's been that kind of a week..

Top Critical Review

“Sent wrong items, no returns, lousy customer service interface.”

Preston B.
11/27/23

Sent me the wrong type of food from what I ordered. No returns of any kind. Not worth my time to try and contact them through the meager info they have on their website. I guess its a good business model to just let customers fall between the cracks. Never buying from them again, not to mention all their products have a prop65 warning on them! Have some poison with that treat!

Reviews (45)

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Reviews that mention popular keywords

customer service (7) order (28)
Thumbnail of user prestonb151
1 review
1 helpful vote
November 27th, 2023

Sent me the wrong type of food from what I ordered. No returns of any kind. Not worth my time to try and contact them through the meager info they have on their website. I guess its a good business model to just let customers fall between the cracks. Never buying from them again, not to mention all their products have a prop65 warning on them! Have some poison with that treat!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tucsonphr
1 review
1 helpful vote
August 4th, 2023
Verified purchase

Having some difficulty finding bulk grains locally, I opted to give Bulk Foods a go. Initially I was a bit put off by the higher cost (and shipping) but wanted to explore them as a useable option for my needs. My first order was for their 8 & 12 grain cereals as well as packages of their raisins and dried cherries.
First the cereal - hugely disappointed, expecting more rolled grains both bags were heavily ladened with hard mullet and other bird seed like products :(. The 12 grain was closer in content to my local bird food store - relatively unusable (tried it but just could not do a 2nd go, offered it to the local birds and they passed as well). So the overall recommendation on the cereals - a firm no go.
Secondly the dried fruit - a good product all in all, no major complaints.
At the end of the day the higher cost of the products coupled with the out of pocket for shipping (not to mention the below average cereal) made my experience a one off and one not to be repeated.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hazmar7737
1 review
0 helpful votes
April 18th, 2024

While thier prices are good thier c/s sucks. If you have a problem you are sol. I probably should weigh the food I get as one person suggested.

Thumbnail of user simonm170
1 review
6 helpful votes
October 13th, 2019

Just grabbed the bulk foods bag of cashews off the shelf because I didn't feel like eating meat today. Got home, craved something to munch on so I opened up the cashews. As I was eating then i stared ready the bag. I noticed there were imported from places like Vietnam and india from which I'm aware they add a lot of illegal chemicals to their produce. I then went straight to the bulkfoods website and couldn't find much info on their products so I started reading things like the terms and conditions. I actually says this ( on the small print on the website) " THESE PRODUCTS CONTAIN CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE BIRTH DEFECTS AND REPRODUCTIVE HARM"

What the f*%k

While reading this I started feeling unwell and abit itchy. I guess bulkfoods just cares about money and not real food products from which it advertises. Stay aware people research definitely pays off.

Thumbnail of user darlenel24
6 reviews
14 helpful votes
October 19th, 2017

I bought 5 lbs. of pumpkin seeds from this company as a first-time buyer, because they had the BEST price! But, I understand why their prices are so great, because what you buy doesn't weigh what it is supposed to weigh. Upon receipt, I weighed the plastic bag they came in and it weighed only 4 lbs., including the packaging---a whole pound SHORT or 20% less than what I thought I was buying---a huge difference! I wrote to the company but have not yet received a reply. If you order from them, be sure to weigh your order when you get it. You will probably be surprised.

Thumbnail of user denam6
1 review
8 helpful votes
September 17th, 2017

I have ordered from this company for years. Recently they made a shipment error (sent me hard wheat instead of buckwheat). They have not even bothered to respond to my emails requesting a correction or credit. They have great prices, but order at your own risk. I will not use them again.

Thumbnail of user jv51
1 review
2 helpful votes
March 24th, 2018
• Updated review

They finally refunded the amount for the meat tenderizer but nothing for shipping, which was $8.40.

:(

Bad Company - Can't be trusted!
February 27th, 2018
• Previous review

Ordered a 5 pound bag of seasoning and they shipped it in a really thin plastic envelope which had a hole in it the size of a pea. When I got it, at least a pound had leaked out (it was a 5 pound bag). My invoice was for $18.00 including shipping and they only refunded $1.88 (non of the $8.50 for shipping). Then I asked for a full refund because I realized that whatever poked a hole in the bag could of contaminated the whole bag. They refuse to answer my request.

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About the business

Bulk foods, spices and chocolates online at low bulk prices.

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