Amazing and quick service! Came within days.
Also customer service is at its very top. Recommend it!
I ordered some guest soaps and the process was fast and simple. Understandable if shipping takes a while longer than usual (due to COVID).
They cancelled my order, but the manager sent me a free gift for replace the original order, happy with that.
Do you sir I ordered 100 bags wheelie bin liner and only received 25, I am not very happy and when can I expect 75 more bags I paid $62.50
Hello Danny,
We are sorry we couldn't respond to this review sooner and that you have received the wrong quantity. We definitely don't want our customers to have experiences like this and would like to make things right.
An email has previously been sent to the email address that was used to place the order with us. If you have not received this, please reach out to us at customercare@bulkbuys.com.au (ATTN: Lucy) or phone (03) 9357 7141 and ask to speak with me and I will do my best to ensure this issue is resolved for you quickly.
Kind regards,
Customer Care
Please tell me why shipping is much more dearer than the product that I purchased. Not happy at all.
Hello Siv,
Thank you for your honest feedback and we are sorry to hear you are unhappy with the shipping expenses paid.
Unfortunately, as many of our items are dispatched from Victoria, we used couriers for interstate delivery and shipping rates are based on their pricing model. We do try and offset this with our low prices, but in some cases it doesn't pan out the way we want it to, as is the case for your order.
In saying this, we take customer feedback seriously and are actively working to find alternative carriers and better rates for our interstate customers. We appreciate the time you have taken to share your own experience, and we want to do better.
If there is anything further you need from us, please reach out to customercare@bulkbuys.com.au and we will do our best to assist you.
Kind regards,
Customer Care
Great customer service and quality products. I have bought from BB a few times and have never been disappointed :)
Hello Liz!
Thank you so much for your kind words! Our team strives to deliver a positive service experience and it means a lot to us to hear back from happy customers. This way we know we are on track :)
We hope we can continue to meet and exceed your expectations in the new year!
If you require anything further from us at all, please reach out to customercare@bulkbuys.com.au and we will be in touch.
Until then, have a wonderful day!
Kind regards,
The Bulk Buys Team
Opened the box to find the wrong conditioner had been sent. Cant say much else about the order. I got 20ml tubes when I ordered the 30ml tubes.
Hello Cyndi!
Thank you for your feedback and we are sorry to hear you received the wrong size. We don't always get it right, but when that happens it is very important that our customers let us know so we can resolve the issue and continue to improve.
I can see we refunded the difference to you when you reached out to us at customercare@bulkbuys.com.au, but if you need anything further from us please feel free to reach out.
Kind regards,
Customer Care
Guten Tag an alle. Dies ist das erste Mal, dass ich bei dieser Website bestellt habe. Ich war sehr zufrieden. Alles ist klar und übersichtlich, die Mitarbeiter sind kompetent und höflich. Prompte Lieferung. Die Qualität des Produkts ist original. Ich werde weiter nach mehr suchen. Ich empfehle es!)))
Excellent they stock quality Made in Australia products. No more buying rubbish made in china junk.
Hello Timothy!
Thank you so much for your kind words! Our team strives to deliver a positive service experience and it means a lot to us to hear back from happy customers. This way we know we are on track.
We have been expanding our catalog of Australian made and owned products and will continue to do so through the new year. It's been great to see all these reviews encouraging us to keep it up.
If you require anything further from us at all, please reach out to customercare@bulkbuys.com.au and we will be in touch.
Until then, have a wonderful day!
Kind regards,
The Bulk Buys Team
Breites Warenangebot, günstige Preise, aufmerksames, höfliches und sachkundiges Personal. Ich nutze das Geschäft seit vielen Jahren und bin sehr zufrieden.
Die Bestellung ist schnell, alle Informationen über das Produkt ist verfügbar, ich mache die zweite Bestellung in diesem Online-Shop, und beide Käufe bitte, Lieferung auf Zeit, innerhalb der vereinbarten Zeit.
Gracias Bulk Buys por proporcionar mis máscaras en circunstancias tan difíciles. Tuvo que esperar sin embargo totalmente comprensible dada la situación.
Service incroyable et rapide! Est venu en quelques jours.
Le service client est également au top. Le recommander!
Guten Abend. Herzlichen Dank für das Produkt und den Service. Ich arbeite schon seit langem mit dem Laden zusammen. Alles ist zufriedenstellend.
Overview
Bulk Buys has a rating of 3.5 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. Bulk Buys ranks 34th among Beauty Products sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Narelle!
Thank you so much for your kind words! Our team strives to deliver a positive service experience and it means a lot to us to hear back from happy customers. This way we know we are on track:)
We would also like to acknowledge and thank you for your understanding of the COVID associated shipping delays as they have had a significant impact on our dispatch and delivery process in 2020. We are looking forward to conditions improving.
If you require anything further from us at all, please reach out to customercare@bulkbuys.com.au and we will be in touch.
Until then, have a wonderful day!
Kind regards,
The Bulk Buys Team