BuildDirect

I apricate the effort made to help me solve my Tile problem. When you decide to remodel and realize the amount of extra tile you bought is not enough, and the Manufacture no longer produces the pattern. It's good to know a place like Build Direct exists. As close as the Sample came and as good as your pricing is. I was able to find a match, not perfect but close enough near me. I had reached out to 10 other suppliers, Build Direct was the only one who provided a sample that I could put down on the floor and get a good comparison. Thank you again Olena, for your effort.

Our Experience with BuildDirect has been Great!

We ordered free samples (multiple times I might add) of selected hardwood products which were delivered within TWO DAYS by FedEx.

We were hesitate at buying 735 Sq/Ft. Of engineered hardwood online but after searching stores all over the greater Toronto area we could not find a more perfect match unless we were willing to pay 3 times the price! This is including the US exchange rate as well!

We placed our order and it was shipped from Atlanta, GA. Delivered to our door on time exactly 7 days later. Four (4) boxes had damaged packing (Not the fault of BuildDirect) but the product inside was undamaged except for one piece which had a small portion of the tongue crushed. However, I am sure that piece can be used as cutoff:)

We were very impressed with the products packing on a whole and the quality of the product.
Great Product, Great Shipping.

Thank-you Again BuildDirect AND Justine (Our BuildDirect contact)

Tim & Joanne Armstrong

Nelson Bulhoes provided great service from beginning to end. He quickly sent out samples for me to look at, guided me through the purchase process, assisted and guided me with an additional special order and was sure to answer every question I had. I must add that he worked above and beyond his time by answering my questions via email when he wasn't even at work. I am extremely happy with the services provided and with my flooring. I highly recommend builddirect.com for all your needs!

The Company that I work for was experiencing some difficulties in tracking our order. Cindy Cheng, one of Build Direct Team Lead was able to locate our order and explain in very detail what had transpired. She diligently went out of her way to ensure that she got in contact with the Carrier to track our order. She was on top of the Carrier to find out when our order will be delivered. She kept her word and called back when she said she would. KNG Construction Co., Inc. is extremely happy with the service we received and the products are of good quality.

I would just like to give a shout out and thank you to Justine Kelly and Sean Corrigan for the excellent communication in resolving an issue I had with ordering the wrong flooring. They went above and beyond in assisting me with the return of incorrect and delivery of correct flooring. Sean was even able to coordinate a swap of floorings on the same day for me as I had to have others assist in loading and unloading the flooring.

Kathy Bennett

I was looking for a floor material for my home gym. I send out a email to builddirect.com customer service and got a response quickly from Oleno Kodak. Who told me honestly, to meet my requirement, I need to buy rubberized floor from elsewhere. Only rubberized floor easy on feet and knee.
I am very happy to hear the very honest answer that helped me avoided making a mistake.

Yingni
Little Rock, Arkansas

I ordered 1600 sq feet of 3/4 inch hard wood floors from builddirect, com. Before purchasing I received free samples and really liked the product. 3 weeks after delivery, I had them installed. My contractor got through a few boards and phoned me up to say the quality was awful. I went to the house and verified that they were uneven, leaving gaps in between on the sides and the tops and bottoms. I contacted the resolution team and was asked many questions. I told them I needed this resolved quickly because I had kitchen cabinets coming in to be installed. First day, I was asked for pictures. So I ran over and sent them pictures. Later that day, I was asked for pictures of the stickers on the box. So I ran over to the house again. Today they wanted more pictures with measurements. And they also requested I fill out a form about the humidity measurements. I wonder how long they will keep asking me for photos and what other types of requests they have before actually rectifying the problem. Horrible customer service. Not to mention my financial loss for the days my house sits idle. But they don't care. Just need to get photos and lots more photos. Not a good way to make a business work in today's world.

DO NOT ORDER FROM THIS COMPANY! Very long story short, I ordered over 3000 sq ft of flooring and paid for it. 3 days after is was supposed to arrive, I called to find out the shipping status. At that time I was told my flooring had been sold to someone else and was now out of stock. I was then told to pick out another floor and "price was not an issue." Picked another flooring close to the same price and this company refused to ship the new product, refused to honor the original price and cost me hundreds of dollars on a construction loan, caused over a 6 week delay in my construction schedule. Now I am fighting to get a refund on close to $7,000 and starting over trying to quickly find flooring for my new home. Oh, let's not forget that I already paid to have the existing floor prepped for TWO different types of flooring and NOTHING from Build Direct. Not even an apology

Do NOT order anything "custom" from BuildDirect. I ordered over 6k in engineered hardwood and then another 1k in "custom stair nose wraps" that are nowhere near the color of my wood, nor the same quality and they gap when put together. Tried resolving with BuildDirect and they are saying "the wood is close enough". The engineered hardwood I bought has veins and knots throughout the planks and the "custom stair nose wraps" DO NOT. They look ridiculous. Jerome in Customer Service cannot do his job nor can he even get a "manager" on the phone. This company should be stand up and reputable and return the nose wraps that I paid 1k for that look like 2 cent laminate. AMAZON carries the same product and has AMAZING customer service. DO NOT USE BUILDDIRECT unless you want horrible service and a "management" team that are nowhere to be found.

Great quality product at the best deal. When I was in the process of narrowing down my options, sending out free sample next day that Build Direct offers to customers was best. That really helps me to decide and ordered. Natalie from the Sale Team really helped me to save the cost of shipping and also well explained where my shipments would came from and what I should expected after placing my order. She's not only knowledgeable, helpful but very friendly.
One of my shipment was delayed and couldn't see the progress from carrier, I called and Cindy Cheng was super helpful to tract down where it was. She went out of her way and was able to update me where it was, when it would be delivered. She definitely followed up well and communicated with us every single steps for which I really appreciated for the service.
Another shipment which I ordered vinyl plank flooring came and some of the box were damaged due to the improper handling and packaging, so I contacted the claim department and Mark Stanfield and Sean Corrigan
Claims Resolution Specialists responded back and helped to get the replacement right away. I look forward to my replacement so we can finish the project. Overall, we are very pleased and happy with the Customer Service Team as well as the quality product at Build Direct. We definitely recommend to our friends.

Olena Kodak was OUTSTANDING to work with. She was professional, and friendly. She insured I had everything I needed, and worked to provide me the best pricing.
We discussed the products, its use, and she made sure I had just (not too much, or more) of what I needed.
Outstanding work! I suggest her company DOUBLE her pay, and triple her vacation.

Justine was great from start to finish. Provided a quote quickly, checked in after delivery and even followed up a week after delivery to make sure everything went ok. Highly recommend.

I received damaged hardwood and porcelain flooring, I had to unload part of the shipment myself from a FedEx truck. (59 boxes of hardwood flooring and 84 boxes porcelain tile) I am now reading the other reviews of the product after installation. BUYERS BE AWARE!

I have received great customer service from Olena during my process. I also ordered samples online and received them within a few days. So far so good!