Build.comReviews 670

We thought we had a good representative yet they sent the wrong item and ignored our correspondence so we could return item and therefore we were stuck with high priced item.
Tried numerous times to correspond all without returning a call until AMEX dispute provoked a call. Not to us my in laws, for some reason. Then responding with you are outside of the return period via our policy. However we showed numerous proof that we corresponed via our phone records and emails. Not a trustworthy seller. Not to mention their helpline was not helpful.

I ordered two sets of Kwikset Shelburne Exterior Door handles and dead bolts. The price was great, but the issues started when they sent me the wrong interior handles. They did not even match the exterior set. I had to wait for the replacements handles. After installing I found out that one of the dead bolts, was used, pitted and the keys in the kit did not match the dead bolt. I called Monday, Cooper assured me that a dead bolt would be sent out. I received an email for a return. The problem is I can't take the hardware off the door and leave my wife unprotected while I am gone all week waiting for a replacement part. This isn't what they promised over the phone Monday. This is the second project they have screwed up. I will have to purchase a replacement dead bolt somewhere. Lesson learned. Never trust or use Build.com

I recently stumbled upon Build.com looking for door locks. Of course I went to Home Depot / Lowes first and neither could accommodate what I was looking for. I needed oval interior exterior door knobs and dead bolts keyed alike. Seemed simple to me. I used the online chat and spoke with Hillary and told her the sku# I was interested in and what I needed. She handled everything and dropped it into my shopping cart so I could order. Pricing was competitive too. Then I had an issue with the product quality from that manufacturer and build.com also helped remedy that issue for me as well. One of the best customer service experiences I've had all year. Will definitely be buying from them again.
- Scott

Just received an order of tile. No problem with the on-line order process and material was delivered when promised. HOWEVER, the tiles look like they came from the chipped and broken pile factory reject pile. 92% of the tiles--yes I looked at each one--have one or more chipped places. Several have a yellow stains (the tile is a light gray/beige color) that appear to be from some liquid substance that spilled/splashed. This was a small job and I only needed 3 boxes to finish out the project. Tried to save a little money, but next time I'll know better and use my local flooring dealer. The price is right at build.com, but you get what you pay for.

I was told it would be here in 3 weeks. I kept checking on item and found it was due to ship one whole month after I ordered it. The week it was to ship, I called and they said they had my item and was shipping it today. I didn't receive and email saying it was shipped, so I contacted them and they said they were waiting on the shipping company to pick it up and then I would be getting an email with the shipping details. I did get am email that next day and they said it would be another 29 days until it will be shipped! I canceled, I was lied to, and didn't want to hopefully get it in 29 days!
I did order other stuff from them with No Problems and was happy with it. I would be very hesitant if you need your stuff and its not in stock!

My husband and I got out bathroom remodeled and kitchen and is well a new patio. By Sylvester Construction owner Frank. Everything was beautiful and I love it so. I give Mr. Sylvester 110% my honest input the best contractor I've spoken with, worked with, and gave him my home to make my dream come true! I had spoken to over 56 different construction company's who charged thousands more. Frank, his son and my family sat down and discussed our contract. Showed us and made copies of the receipts and was explaining everything step by step.!
NEVER IN MY LIFE HAD SOMETHING GO SO EASY. He as well has all trades
Plumber, electrican you name it and as well threw in serveral small things for us out of his pocket. He got the job done and while doing so made us part of his life. We weren't just paying someone to do things in our home. We were all step by step together with this.
Good day!

Great service on the phone to sell a lighting fixture from Quoizel that was on sale. BUT then you see the true colors. Your order will leave the warehouse in 1-2 days, then your order has been delayed a week, next you hear the order has been delayed from 5/11/2016 to 9/15/2016... REALLY! Several local lighting stores have the product in stock and have 2 week delivery dates. Bait with a sale price then don't deliver. I will not use this company again.

I'm a pro working in the industry for over 10 years. I signed up with build.com as a professional. I recieved an email place an order over 1000. 00 and get a 100 off. I had found a rug for a client on the website and it was the only reason for placing the order. After I placed the entire order showing the rug was in stock and then adding additional items to the order to reach the 1000. Build.com sent half the order said the rug was out of stock and took away all discounts. LOW AND DIRTY. Do not do business with this company.

I ordered a door handleset from build.com. The box arrived the next week with missing parts, and the wrong color. I called, emailed, called, about the order and NEVER received a return label to ship back via UPS. I called about the return label 4-5 times, and emailed my receipts, and did not receive any response other than they would credit that shipping amount back to me (this has not happened). I do not understand their customer service lines and lack of response, as I do not receive return calls or emails that actually results in something being corrected. I ended up paying for the return shipment myself and contested the charges for the handleset through my credit card issuer. This has been a nightmare-do not fall for their ads or pricing schemes, if something is wrong, you are screwed.

Ordering a part for a job and was sent wrong items each time. I had to show them how to correctly fix my problem by sending a picture of the correct and wrong part to be clear what I ordered, what was sent and still got the same wrong item again! After the 3rd order I asked if an adapter was needed on the order due to a newer version and ended in a mess. The third order was wrong, and did need an adapter like I called about. After reading their reviews, I understand why my orders are messed up.