Build.comReviews 670

Bought a portable air conditioner. They delivered it to a delivery service via truck. Brought it to the wrong delivery service location (On Trac.) Stayed home 2 days waiting for it- OnTrac gave me info so I stayed home from work for 2 days waiting for it. I cannot afford to do this with my job. Called build.com for assistance- none offered- told me to call OnTrac- this is EXTREMELY POOR customer service. Buy your things from ANYONE other than build.com.

Purchased a light fixture for $329 in May 2017 described on their website as having a "frosted glass diffuser" (in the product title and specifications). When it arrived, it was plastic and simply not worth the price in terms of quality. When I contacted the company and explained my frustration with their deceptive product description, they simply offered a return, and provided no apology for the error on their site and no correction to the web content. I also submitted a review of the product describing the inaccuracies and their indifference to their poor business practices, it was rejected and not published. If you need lighting, find a better company.

I would be skeptical of buying anything large from this website. I had to return a heavy item and was told I would have to pay to ship this back. I knew this was the case and bought it any way. It cost $70.00 to ship it back and they told me that it was better to ship it back on my own it would cost less. Not the case... their shipping label was going to cost me $60.00. Still ridiculous! I was told by customer service that's how it is when you shop on line. Not true. Amazon doesn't do that neither do Home Depot, walmart, kohls, almost any good company! So please be careful what you order unless you don't mind spending more money! Very disappointed and will not buy anything else from them!

I asked for a price for outdoor furniture and then the next day he went up with the price. This is all his explanation that he gave it to me.

"That number would have been very helpful at the beginning and could have saved us a lot of time. I'm borderline losing money on this transaction. Not to mention the resources dedicated to making sure you were able to get what you want AND bring back if undesired. There's no possible way I could go any lower, and if something did need to be returned, we took care of any type of restocking fee, but return shipping is expensive. We wouldn't be able to pay for that with the prices quoted :("

Why price changed? This is what I asked MR TODD BRUCE

"Because I can't find it advertised for less and I'm going to lose money on the order" his answer.

UNPROFESSIONAL, never back again.
I gave them a lots of business, i did remodel my house and i did order a lots of stuff from them... this is what i deserved today from Build.com -MR Todd Bruce.

Thank you for the time you spend it.

We started an extensive remodel of our house at the beginning of March. On 3/4/2017, I ordered two expensive mirrors from this company. I received a confirmation email immediately. Then on 3/5, I received an email stating shipment would be delayed until 4/4. On 3/7, my credit card was charged for the mirrors. On 4/5, I received another email stating the mirrors would not ship until 5/10. On 5/8, I checked my account online, and it stated I had 0 orders, so I called the company. The operator said that she could see my order. I explained what had happened so far, and she offered to call the manufacturer to make sure they would be coming in when stated and came back on the line to tell me that build. Come was getting a shipment of 75 of these mirrors on 5/19.

When I hung up, I went to the build. Com site and wrote a review similar to what I have here. It was rejected. They claimed they only accept reviews of products, not the process, and pointed me to their terms and conditions which I read and which stated nothing about not being able to review the process. (While I would have loved to review the products I had already paid for, I couldn't because I had never received them.)

Today is 5/12, and at 11:00 p.m., I received yet another email stating that they would now be delayed until 6/13.

Tomorrow I will call again and cancel my order. I already dread it because from what I read in these reviews just now, they are not as quick to give your money back as they are to take it.

My advice would be to steer clear of this company. Based on my experience, there are many others with much better, more reliable service. Contrary to their "review police," people like me value the "process" as much as the product.

Build.com shipped 2 mirrors with manufacturing defects. Rather than allow us to return the item, Build.com filed 2 fraudulent insurance claims with UPS, and refuses to provide return labels. Build.com suggests that I should be responsible for disposing of their trash. We are filing a BBB complaint. We are also reporting their fraud to UPS and taking whatever action we can.

I bought a edgestar portable air conditioner 16,000 BTU last week I receive it today. And start to open the box to install the item after finish all the hard work I have to plug into the power The power supply what is coming to the original Product is different the I have home. I call the customer service about it and they don't tell to my much, about it. Do I tell I want to return it because I can't use it is. And they charge my sapping fee 125$ for a stupid return. Never I I'll buy samting for this store.

I placed an order at 11:00 at night for a project and cancelled the following morning at 5:00. They told me the product had already ben shipped (Not True) and that I would have to return it once the item was received. I did. A month ago. And I'm STILL waiting for my refund. Each email from build.com tells me to wait 5-7 business days. I get a new one of these emails each week. Please learn from mistakes and avoid these people at all costs.

Ordered lights for a commercial project and our credit card was charged immediately. The order was cancelled the moment we found out the lights were not available. We were told our charge would be immediately refunded. A month and a half later they still have our money despite repeated conversations and emails reassuring us that the return was imminent. We would never consider doing business with this company again and believe they should be reported to the Attorney General's office in California.

I bought item from them off eBay. The seller changed the item description AFTER my purchase to a totally different item and sent me the erroneous item. I returned this wrong item to build.com but was only refunded the price without the shipping and handling and customs duties of approximately $40.00USD. The seller refused to refund this money to me even though this was clearly their own error. Build.com refused to sell me the original item, saying it was an error. So I am out of pocket $40 plus much time pleading with them to reimburse me my costs. I have wasted much time and I wish I had reviewed them before I bought from them. Avoid this seller!

Update: After posting my review on SiteJabber, Build.com immediately responded with improve my situation. Although they have not corrected the inaccuracy on the website, they did refund my shipping cost. Thank you Build.com and SiteJabber.

Original Post: Although the customer service individuals are polite, they are unable to resolve issues. One more than 1 occasion I have found information presented on the site to be incorrect. An item that showed as in-stock, in-fact was back ordered. Build.com should have displayed and notified me if an item is back ordered. They did not volunteer this information. Only when I contacted build.com 5 days after the order was to be shipped, did they let me know it was, in fact, back ordered.