Build.com

Worst exchange/return policy! 25% restocking fee to exchange appliances even if you are purchasing from them again. Response to emails takes days if you get a response. No regard for customer service.

I bought a simple item, a trashcan, that was half the price of Amazon. It was delivered, it holds trash, it's all I need. I can see that reviews are either five or one for this company which means they give you cheap stuff when they have it. So roll the dice if you're not under a lot of pressure.

Have waited more than 8 days for a response, call, hold times are ridiculous. Left messages, no answer. They have my money and I have nothing. I decided I would give them terrible reviews while I am on hold.

I will never order anything from them again. Any big box store has better customer service and has a better return policy.

I spent over $5K on appliances and my remodel was delayed so everything sat in my garage. Upon unpacking my dishwasher I saw extensive damage on the bottom and because it was beyond 30 days they refused to assist me.

Last time I will ever order from them again! Terrible!

Working with Brock Hawkins over the phone and online for our order was a dream. He answered our questions and then some. Build.com has a great inventory and we ordered 3 kitchen appliances with savings that matched the competitor.

Who ever is hosting this for build.com ---- they are ruining it for them... crappy... slow and sticky website. I thought well maybe it was the computer but now trying it from 4 different machines... NO it is the site.

I do not recommend using Build.com.
The product doesn't leave the warehouse within 1-2 business days. The handles i purchased are still not shipped on the 4th day. Also, no delay information is provided and customer service is useless!

Says free 2 day shipping, Been 3 weeks and I have contractors waiting for shower faucets. Request expedite and UPS picked up and handed over to post office where it sits because build didn't want to pay for shipping to my house. UPS warehouse is closer than the post office. They don't care. Last time for me.

I order Kohler shower set, missing flange in box, August 1. Keep emailing that it is back order, here is September have not receive it. I fin call call Kohler myself they were in stock sent out in 3 days. They were using the wrong order number never again. They gave me all these excuses.

Purchased 2 American Standard Vessel Sinks from Build.com. 1 was damaged and called Build.Com. They were very understanding and did everything possible to get me the new sink before the installers came. Had it in time and the job was done without a problem. The customer service agent was very professional and understanding and would recommend Build.com

I have ordered several times for home improvements. Workmen installed them for me. Everything has been as I expected and the workers have asked where I purchased my products. The communications have been good. My only suggestion would be to create a way to directly contact my rep. I'd send a picture, but my project has not been completed.

The Kohler shower door works well. Installation was easier while watching the You Tube video; it took almost 2 hr. No leaking. Looks great with our Quartz walls shower. Delivery was timely and driver moved it into our garage. Build.com has been great to worki with and prices are wonderful.

I purchased a Casablanca ceiling fan that saved me $150. My experience from ordering to receiving the fan was excellent. It has been installed and is working just fine. The fan came directly from Casablanca.

The sales associate promised to call me back about a product, however, 2 days later, no one called. Furthermore, I made a second phone call to request a quote, but received no reply. Pathetic service.