business logo of BudgetPetCare

BudgetPetCareReviews 1,953

4.8

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com


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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
94
value
73
shipping
77
returns
31
quality
75
This company does not typically respond to reviews

Instant Feedback

51,931 reviews
Illinois
1 review
1 helpful vote
Follow Dennis D.
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The best part about BudgetPetCare is that it sells genuine pet supplies at cheapest prices. Their free shipping service makes the overall budget becomes very less. So, I get best products at least prices. Products are working well so, I am really happy.

Date of experience: December 29, 2014
Georgia
1 review
1 helpful vote
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I made an error and ordered a wrong size of frontline plus for my dog. I realized my mistake when I received the order. I called their customer care and they were happy to replace my order with correct size. Great customer service and prices!

Date of experience: December 9, 2014
Colombia
1 review
1 helpful vote
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I have been buying frontline plus for my cats for last 2 years from this site and I see that the prices have remained same at $18.99 plus free shipping. I recommend budgetpetcare.com.

Date of experience: December 2, 2014
Washington
1 review
1 helpful vote
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My budget for pet care was booming and I wanted some supplier that offers Capstar flea tablets at reasonable price. I found Budgetpetcare to be reasonably priced with free shipping. I am happy to buy from here, Thank you guys! I recommend this site to all pet parents.

Date of experience: November 26, 2014
Washington
1 review
2 helpful votes
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Tired of the delay caused by online pet suppliers, I switched to BudgetPetCare. The site has been delivering products on time except once when there were few public holidays falling in the same week. Overall, I have a nice experience buying from this site. I suggest this site to all.

Date of experience: November 4, 2014
Texas
1 review
2 helpful votes
Follow Jim V.
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I have dealt with this company for at least four years. I have had no issues whatsoever. Those with concerns about Frontline Combo (the UK version of Frontline Plus) should pay the additional amount and get it from them. They now offer both. However, Frontline Combo is the identical product as Frontline Plus and the difference is that Plus is sold in the US THROUGH VETS ONLY and Combo can be sold without a vet. There is no difference between the products and I would recommend it to anyone. The company now offers the option of purchasing either Frontline Combo (at a lower cost) or the US version of it, Frontline Plus (at slightly higher price).

The company's customer service, when I did have a question, was great. I would recommend this company to anyone without reservation.

Date of experience: October 28, 2014
Massachusetts
1 review
1 helpful vote
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I have been ordering from this site since a year. The products have been giving very good results. My pets look really healthy now. I like the discount deals offered by them on branded products. My pet care budget has now reduced by nearly 40%. I am a happy and satisfied pet parent now.

Date of experience: October 27, 2014
Arizona
1 review
2 helpful votes
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I have been ordering from this site since a year. I like the discount deals offered by them on branded products. My pet care budget has now reduced by nearly 40%. I am a happy and satisfied with their service.

Date of experience: October 20, 2014
California
1 review
0 helpful votes
Follow Ryan S.
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Ordered Bayer Advantage II for my kitten on September 29th. After ordering, I searched on the internet for reviews about the site since the price was a lot cheaper than Amazon or any other store. I was freaked out by the bad reviews I was reading, and I also realized that I used the shipping address on the order form. I emailed them about it asking for a tracking number and to change the address and received no reply. I thought it was a lost cause, but to my pleasant surprise I received the flea medicine via USPS on 10/6 at the correct address. I haven't tried out the medicine yet, but it looks legit and I'm satisfied with my experience with the site.

Date of experience: October 7, 2014
India
1 review
1 helpful vote
Follow Nelson M.
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I was shipped a wrong product and when I complaint they not only re-shipped the order which arrived in 5 days but also offered 10% discount in my next order. I am content as I had 2 months' supply left from the last order so I could wait for extra 5-7 days for this error to be resolved. Always keep 3-4 weeks in hand when you online, mistakes can happen and will take time for resolution, for now I am happy buyer of budgetpetcare.

Date of experience: October 2, 2014
Tennessee
1 review
7 helpful votes
Follow Larry B.
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I bought from this site because of price, and run by vets. I did not expect deceptive marketing. Website doesn't show it is located in UK, and takes up to 3 weeks to receive merchandise. STAY AWAY... how honest can they be, they certainly aren't up front with their web page.

Date of experience: October 1, 2014
Illinois
1 review
1 helpful vote
Follow Kathy W.
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I was always concerned about my pet care budget. But ever since I have started ordering from budgetpetcare, my worries have vanished as I can save 60 to 70 percent on pet supplies. I am able to use the saving on other things for my pets. I am happy and recommend this site to everybody.

Date of experience: September 30, 2014
Delaware
1 review
1 helpful vote
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I received half of my order, instead of sending 12 dosage I received only 6. I called the toll free number and they sent another set of 6 dosage as their warehouse had made a mistake. The remaining 6 dosage arrived in 12 days and the flea meds are working fine. Satisfied with their service.

Date of experience: September 27, 2014
Florida
1 review
2 helpful votes
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BudgetPetCare offers best brands at least prices. Yes! I mean Frontline Plus at $18.99 along with free shipping is quite a deal. I ordered from them and the products are working very well on my pets. I recommend this site to all my friends.

Date of experience: September 24, 2014
Germany
1 review
1 helpful vote
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I wasn’t aware that the fleas in our areas have become immune and I bought 12 months’ supply from Budgetpetcare.com. On my vets advice I wanted to discontinue frontline plus and try k9 advantix II. Budgetpetcare took the remaining 9 months’ supply and supplied me K9 advantix II. I am satisfied with guarantee and service hence recommend them.

Date of experience: September 23, 2014
Hawaii
1 review
1 helpful vote
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I had to wait for 2 weeks for my order to arrive. It did raise a concern but when I used the product, it just took away all fleas from my pet’s body. They informed me that certain products are shipped from outside the US and so will take 15 days for delivery. I am satisfied with the company’s customer service. The prices are super cool and worth waiting for. I am looking forward to shopping more from them.

Date of experience: September 23, 2014
Washington
1 review
7 helpful votes
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I call BudgetPetCare a scam
September 19, 2014

I call BudgetPetCare a scam. Order # *******. Order Date 06-23-2103 Total $297.87.

Two vials of a six-pack of flea control for kittens & small cats contained NO medication. I still have the remaining four vials from the same pack for inspection.

Two calls to *******410 remain unanswered. Beware no customer service from BudgetPetCare. I again, call the company a scam.

Date of experience: September 19, 2014
New York
1 review
1 helpful vote
Follow Theresa W.
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It is wonderful to purchase pet supplies in just few clicks. BudgetPetCare is easy to navigate and cheapest for Frontline Plus online. I have bought last two orders and I am satisfied with their product and service! Will certainly buy more from them.

Date of experience: September 19, 2014
Connecticut
1 review
1 helpful vote
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Budgetpetcare.com's ask a vet has been a great help as I live in remote place and I have been able to get vet's advice through its online form. Though the reply came in 48 hours but the advice worked. I wish I could spk to the vet.

Date of experience: September 17, 2014
Arizona
1 review
1 helpful vote
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After placing an order when I saw some bad reviews I was scared. I waited for 2 weeks before the product arrived and they were genuine. 2 weeks I agree is long but the savings of 60% made up for the time. Will try them again.

Date of experience: September 16, 2014