Overview
The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Got my order today after two weeks or order. I suppose to get this in 3 days and package was also not in good condition.
I love having my dogs meds on automatic ship. This way I never run out.
I love Budget Pet Care! This is the only place I get my pet meds.
Everything came as expected. It was very affordable. All good.
Your kindness is a balm to all who encounter it.When you make up your mind, nothing stands in your way.
Smooth and no issues with ordering. Not awaiting shipping.
Great deal on items. However, I'll update on the shipping timeframe when received.
People are very nice to talk with and very helpful. Their prices are great.my experience with budget pet care is always great.
I like this project. This is very good, interesting, and recommended. So everyone check this one and try it
Great deals! Glad I found this website. I have two labs and the trifecta heart worm medicine is very expensive and I found it for much cheaper here.
The verry worst ording expierence ever, never recieved my order, they save your phone number, and after you order they would never answer the phones untill you call from a differnt number... STAY AWAY-STAY-AWAY
Ordered Frontline plus from Budget pet care, didnt work for my cat at all and Frontline plus ALWAYS works for my cat. So I'm thinking it's not the REAL Frontline plus! Very dissatisfied..
Thank you for your time and your exeptional customer service. I have been a customer for aprox. 1years and have always been very satisfied.
We Love Budget Pet Care, so easy to order and the prices are the BEST. The products are great and we are more than satisfied with your website.
Great shopping destination! Lucrative prices and on time delivery. Loved the free shipping clause. A SATISFIED PET OWNER!
Ordered doggy and cat medicine in the past - all great! Thanks
I understand product from this company is making pets sick. Glad I mistrusted them enough to check this out. All the warning signs are there. Read this...
I ordered a 3 month supply of Frontline Plus or Topspot, or so I thought. I received Frontline Combo stating this was a replacement for the Frontline Plus. This was from a Canadian company, Budget Pet Care. The substitute product is made in the UK and they had to send it due to a manufacturer's shortage. The company made no attempt to solicit my approval for the substitution prior to their shipment. They are willing to let me return the product to Huntsville Missouri (really?). But since I am not happy with the product, they insist I still pay for their shipping of it to me, so they will be deducting $5.00 for the original shipping charges. For a product I did not order.
I quote another comment...
BEWARE! IF THEIR SUBSTITUTION PRACTICE IS UNACCEPTABLE TO YOU, DO NOT DO BUSINESS WITH THIS COMPANY!
There is no way I am placing this on my pet. I do not trust them. The color of product is not same as my Frontline Topspot, don't know about the Plus. THE BOX WAS NOT SEALED! The three for small dogs were not even in a box.
Also took BudgetPetCare.com THREE days to even ship product then emailed that it would be here in 10 - 14 business days, if it did not arrive, email back and they would refund my money. Now that is an idea... hhhmmmmm
But I am an honest person. So to Missouri it goes, $5 I don't care, will not fight them for $5. I will spend my time instead in posting this review won every site I can and then on my Womens-Fiction Blog (Myths, Dense Observations and Lies We've Been Told)--- you can take this out if you want, just want to make the point how bad it is, disillusioned about Canada now, I trusted this purchase. This company fits my criteria for shady. I'm ticked.
Everything went smooth. Received everything on time and was exactly as described.
The Frontline Plus for cats does not work. This site is a a scam. Do not buy from this business.
Your service is great with cheaper prices but shipping is slow.
The prices are great on the products that you sell.
No issues. Received order promptly and was right items and right number at right price. Thanks.
We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.
We Offer:
> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee
We take pride in our service. If for any reason you are not satisfied with our products or service please email us at supervisor@budgetpetcare.com and we promise to resolve your issue immediately.
Happy Shopping!
Customer Care Team
1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
Supervisor@budgetpetcare.com
- Visit Website
- London, SRY
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members