Budget Direct Insurance
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Budget Direct InsuranceReviews 2

2.0

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Budget Direct Insurance Reviews Summary

Budget Direct Insurance has a rating of 2 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases.

Australia
11 reviews
53 helpful votes
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Cheap for a reason
November 6, 2024

I chose them over AAMI because they were about $200 cheaper. Big mistake. My ceiling fell in over my garage, they charged me $1000 in excess and sent of a few guys to "make it safe". Those guys did a temporary job, but they didn't send an inspector for another week. So when the building inspector tried to assess what happened all the evidence was taken away. So now they refuse to fix the ceiling because they couldn't find a reason for why it happened other to say wear and tear. Note that there are 6 identical houses all built by the same company and at the same time. Who have had no issues. Because there is no evidence they also refused to cover the contents of the house as the two are linked. They also lied on the phone in the first instance by saying that I would have had to pay the excess for building and again for contents but the PDS says I only have to pay the higher of the two. They had the roof report done after the building inspector, the roof reporter claimed there was no evidence even though their clearly was.

Date of experience: November 6, 2024
Australia
4 reviews
4 helpful votes
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Elderly people often have trouble finding suitable travel insurance. Many Insurers have age restrictions and if you are over 75 they will not insure you. Others who do, often charge excessive premiums. While travel agents must provide Travel Insurance, too many of them will quotean excessive price for aged travellers. Budget Direct provided me (85
Years old) with Travel Insurance at a most reasonable rate. This was
The first time I insured with them. Their rate was much less than the
Previous insurers I have used and also provided a higher cover for
Rental motor vehicles. This was the first time I needed to make a claim
For damage to the rental vehicle which occurred while parked at Heathrow Airport in UK. I lodged the claim on line at Budget Direct's user friendly website sending them copies of the relevant documents needed.The claim was settled in full without any fuss. Surprisingly while I had an excess of $200.00 on the policy there was no excess applied to this motor vehicle claim. Aged travellers especially should check with Budget Direct before taking out their Travel Insurance. All other travellers may also find that
Budget Direct's premiums will be "Better than most, and second to none".

Date of experience: October 29, 2018