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Nice knives, but the poorest customer service I've experienced from any company, ever. They do not communicate or reply to emails, and do things any way they care to - like I requested info regarding shipping, to make arrangements to receive it, and they ignored my request and sent it without info, creating a problem for me. Kept my new knife, sent back for repair, for a month without any explanations or apologies (except that they were busy at a trade show!). I will not buy any more from them, or made by them - think about it - the knives just aren't that nice, and they are terribly expensive, for what you get. Don't make the same mistake I did - buy a 710
Nice knives, but the poorest customer service I've experienced from any company, ever. They do not communicate or reply to emails, and do things any way they care to - like I requested info regarding shipping, to make arrangements to receive it, and they ignored my request and sent it without info, creating a problem for me. Kept my new knife, sent back for repair, for a month without any explanations or apologies (except that they were busy at a trade show!). I will not buy any more from them, or made by them - think about it - the knives just aren't that nice, and they are terribly expensive, for what you get. Don't make the same mistake I did - buy a 710
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