Britbox

I received a gift subscription but found I needed a credit card to activate it. This is just wrong to begin with. I don't have a credit card. After several days of trying to reach support on the customer service line (5 minute wait, 3 minute wait, etc) the call was never answered. I was told by the robot to leave my number. A week later, no call back.
Emailed the company. Emails are said to be answered in one day. No response on over a week, nada. Now I have a $70 gift I can use and there is no one to speak to about this. Has everyone died from CoVid-19? 90 percent of customer service reps across all companies work from home and have for years. What has happened to BritBox?

I was given a subscription for a year for Christmas by my daughter which I was thrilled about. In common with one in three people over 65, I have a hearing loss. Mine is so severe that I am unable to watch TV with my family any more. I watch catch up, with headphones on my Mac computer. I have been disappointed concerning the inconsistencies with the availability of subtitles. Sometimes they are available and sometimes not (even in the middle of a series they sometimes are just not available) which I find frustrating in the extreme. Please can this issue be addressed and rectified? Caryll Monument

We are retired, and are totally addicted to British TV. We subscribed to Acorn TV. We were so happy. Unfortunately, before too long, we had seen all of the mystery series that we were interested. Then I saw an ad for Britbox. Yes! It costs some more, but we were willing to pay, then I find out that we get a very limited number of seasons, How disappointing. Of 21 seasons of Silent Witness, we only get one with our subscription? Then it is $3 per episode? There is a season price, but still ridiculous,
We can't afford it. Disappointed, to say the least. Be forewarned before you sign up.

We had BritBox for a couple months but the content was lacking so we went to cancel it. I had a hard time finding on the site where I needed to go to cancel so I phoned in and spoke to someone in customer service. They emailed me and told me my subscription had been cancelled. 2 months later I discovered that they were still charging my visa card so I contacted them again and was given proper instructions for cancelling the account but they refused to refund the 2 months charges even though I had an email saying my subscription was cancelled 2 months earlier from them.
Worst customer service ever!

The app is most irritating. For a single programme, it sometimes quits with a swirly sign and acts as if the programme had ended normally. For a serial, it quits and starts the next episode. It has done that sporadically for the year that I have used it, on a Samsung TV bought just over a year ago.
After several complaints when I was told to make sure that the app was the latest one, without success, I was told tat I needed to clear the app's cache on the TV. This is a fiddly job, hard to navigate to. I do not see why I have to do this, the app should be in charge of its own memory.
The final straw yesterday was that the app either did not load at all, or if it did after several attempts, it ignored the navigation buttons on the remote. Repeated restarts gave one time when it obeyed and when a programme was selected I got a grey screen of death.

Their streaming service sucks - I had tons of problems with "buffering" while watching their shows, even though I have excellent Internet speed and no other technical problems watching other streaming services like Hulu. Their customer service is a joke - they just kept sending me back stupid and obvious suggestions to improve the buffering, all of which did nothing to improve it! The streaming problems are definitely on THEIR end and of course they won't admit it, fix it, or give you a refund if you complain. Never again will I subscribe to twit faced BritBox!

Subscription for ancient stuff, regularly repeated, and no search engine before subscription!
Everything's trying to get you to subscribe nowadays - Sky, Netflix, Amazon, music streaming - even limited interest services like Disney!
Why would anyone pay money for old rope? Much of which is repeated on iPlayer/ITV Hub or free on UK Gold, etc.
I created 2 accounts without activating the free trial so I could actually search for programmes, but neither can be signed in and password resets do nothing!

Buffering is always an issue on Britbox using Roku no matter the internet speed. Try to do any navigation and it just spins and then freezes no matter what. 6 weeks I tried getting customer service help but just got automated (reboot) type answers and the the gall to follow-up with a 'are you still needing help or we can mark closed' msg when absolutely nothing done but uninstall/install instructions, restart roku, etc. NOTHING! Then if you haven't seen their programs on PBS long ago, you can watch 1-6 episodes of some obscure BBC series where actors are long ago retired/passed. Not worth the cost and aggravation waiting and waiting to page down. Arghh

I got brit box January 5,2021. Trying to set it up was disaster. Oh i forgot to tell you i paid for a year. Did not get it for 6.99.and if you pay a year you can't get your money back. Back to setting it up. They said put this code in didn't work. Called the tech people they walked me through it. Wrong. Yes i got 1 tv done or so i thought. Then the 1 tv where it went i don't know. Called again got it on my 1 tv again, yes lost it again. I can only get it on my pc. I should have went through prime. Now no brit box paying and can't get it on any tv's (3). And i don't have 2-3 hours to play with the tech people. Thanks for listening. Nk

In April 2021 I bought, via my credit card, a one-year BritBox [BB] subscription. About a month ago when wanting to watch BB screen required me to sign in again. No luck using my email and password. Went to BB Help and was advised BB has no record of subscription. So, I got full payment details from the bank and gave to BB. Now, 4 weeks later, and depending on who of the many changing help agents that respond, (i) there is no record of payment, (ii) yes there is a record but not under my email and (iii) all fixed and ready to go - but when I try to sign in, screen states I must buy a subscription.

I am so fed up!

I started the free trial of Britbox and it clearly is unusable in it's current form. For Boxsets it doesn't remember where you left off and intros cannot be skipoed. There is no Children's content which could be a great subscription winner and the navigation in general is awful. I have another three weeks left on the free trial but unless the interface improves very quickly I will not pay for such poor service. A bit if user testing before going live would have been much better than this current flop.

Not only does the service not work, but you call up customer service and the only thing they can help with is leaving you angry and stressed with no resolve to the issue.
The issue being that i cancelled the account as it was the worst excuse for a streaming channel, they did not actually cancel it and i had to try again and again (customer service will not confirm its closed)
They will take money from your account after it is cancelled so you will have to block through the bank.
This is a disgusting excuse for a service, steaming and customer and its surprising they are still around, hopefully not much longer as they deserve to be shut down. Wish i could give minus stars..

The site has some good content - not great as you'd probably think of lots of stuff (many, many comedies for instance) which could be great on here. I suspect the PC brigade have probably stopped many of them being shown.

The app is awful with programmes erroring if paused and, the worst part, the need to activate with a code everytime it's used. I wouldn't bother until they add a bit more content anyway - it's okay if you like Downton and Dr Who and can put up with the appalling application

Britbox is a pile of absolute rubbish. Got half way through a series, but this was not without numerous technical difficulties, as many times while I was watching, the sound would turn off, the screen would go black, and every time I tried to rewatch an episode because it had randomly paused because of the poor quality, it wouldn't work. The horrendous quality makes me question why anybody would waste their money on this rubbish. Thankfully, I'm still only on the 30 day trial. Look for a better streaming service to spend your money on, as I would absolutely not recommend Britbox. £5.99 a month is a complete rip off for this rubbish.