BrighterBlooms.com Reviews Summary
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and product quality, as many customers reported receiving healthy plants and prompt resolutions to issues. Positive experiences often highlighted effective communication and satisfactory replacements for damaged items. However, concerns emerged regarding shipping delays, inconsistent product condition upon arrival, and warranty limitations, which led to frustration for some customers. Overall, while the company demonstrates a commitment to customer satisfaction, addressing shipping reliability and product consistency could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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The tree arrived with minimal root system and the leaves were wilted. It was not in the soil provided in their planting bag. I am not impressed. I called customer service to inform them I did not think it would survive. They said to call back before the end of the guarantee.
The plants were small for the price but arrived green and full of life. Can't wait to plant them, especially the hollyhock. No one has the tall hollyhock for sale this year.
I ordered a creeping myrtle from BrighterBlooms, it arrived in great condition, I planted it per the instructions. All was going great until we had a suddenly cold weather snap. The plant pretty much died then so I contacted BB & was instructed on further care. Didn't work, it was dead. They replaced the plant with a larger, more expensive creeping myrtle, no hassles at all. The plant is growing nicely in my yard now. Love BrighterBlooms!
Plants arrived healthy and much larger than I expected they would be.
I ordered Bougainville because large plants are hard to find near me. They arrived large and healthy. I would have appreciated shipping updates.
Not sure it will survive. That's tree is smaller than I expected it to be. Arrived wilted, planted it right away but the leaves are still very droopy.
We purchased a braided ficus tree and when we received it one of the braids had been cut halfway down the trunk. Very dissapointing.
We're so sorry to hear how your tree arrived! We have sent a private message to get some photos so we can take a look and help out!
All of the trees were packaged very well and in great condition.
Ordering the plant was easy and delivery was quick. I am very pleased with this purchase and will buy another.
My experience buying from the site was great my only problem wast there were alot of broken branches
It was easy to order my tree and it arrived quickly, well packaged and safe.
I order Myrtle tree on May 14, arrived at my house on May 18. No any damage in transport.
From the moment when I had questions about first time customer discount, to giving feedback on day of arrival - professional, savvy and good people on the phone. REAL PEOPLE.
I RECOMMENDED YOU ALTREADY TO FRIENDS.
I love my jasmine and azalea!
Thank. You
Annette
Amazing plant experts and beautiful plants! We had an early spring followed by a late snow. This caused the sapling purchased in the fall to bud early, then die. My 5 year old was singing to the tree everyday trying to make it feel better. Talking to the amazing experts at Brighter Blooms I was able to determine what happened, get a credit, and have a new tree (I chose to upgrade to the next size) sent out. My neighbor and I made the switch after my girls went to bed. My daughter is so proud of how well she took care of her tree and keeps telling it how good it's doing!
They were all 4 of them very beautiful! We're hoping they bloom by August. There is one that is a bit slower. But we think it will be ok soon. Thank you!
Live and green. Expecting lemons in couple years
Fast shipping
My tree came wilted and it has not picked up yet. I keep watering. It is planted correctly.
We're sorry to hear that your tree isn’t doing well! We're reaching out privately to get some photos so we can get a better understanding of what may be going on!
Had to replace a Key Lime and received superb customer service! Extremely satisfied.
My Meyer lemon tree came in a box. It was in perfect shape and condition when it arrived. Very healthy specimen and was planted immediately. It is doing beautifully now and a very happy tree.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so sorry to hear how your plants arrive! It’s very common for plants that are shipped to arrive like this but they typically begin pushing out new growth in just a few weeks. Keep us posted and we’ll make it right if they do not bounce back!